Linkedin followers count not fetched and updated

[jartes]

Impacted plugin

Social

Quick summary

Linkedin followers for a connected account in Jetpack Social are not updated or fetched (when there is a new connection).

Steps to reproduce

Connecting a new Linkedin account

1. On Jetpack Social, connect a new LinkedIn account.
2. Add a Subscribe block if it's not added to the site.
3. Enable the Include social followers in count option.
4. Check the followers numbers, and see that Linkedin followers are not added.

With a current LinkedIn account connected

1. Add a Subscribe block if it's not added to the site.
2. Enable the Include social followers in count option.
3. Check the followers numbers, and see that Linkedin followers are not added.

A clear and concise description of what you expected to happen.

See the followers count taking into account the Linkedin followers.

What actually happened

LinkedIn followers are not counted.

Impact

Some (< 50%)

Available workarounds?

No but the platform is still usable

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

Simple, Atomic

Logs or notes

Also, in JP Social RC the followers count is not updated

[jartes]

8721281-zd-a8c

[github-actions]

Support References

This comment is automatically generated. Please do not edit it.

• 8721281-zen

[spsiddarthan]

Seeing the latest comment on the ticket, I see that the issue is solved. I am opening an internal issue to find out more about follower counts.

[jartes]

📌 REPRODUCTION RESULTS

• Tested on Simple – Replicated
• Tested on Atomic – Replicated

📌 ACTIONS

• Triaged
• Lowered priority from High to Normal.

@spsiddarthan While I was testing this, I added the Subscribe block to my site's footer with the option to include social followers count. I connected my LinkedIn account with 2,500 followers, and they have not been added. Also, the follower count is not reflected on the Jetpack Social RC.

Feel free to DM me via Slack if you need anything else to test this further :)

[spsiddarthan]

Thanks @jartes ! That's clear enough. We will debug and get back on it. We have a bit of AFK this week, so it could be till the end of next week before getting back on this.