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Get Help |
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Have a problem or question? We are here to help - but you have to help us help you. We keep track of problems, suggestions and questions about ev3dev using GitHub Issues. This lets us keep everything in one place. |
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We keep track of problems, suggestions and questions about ev3dev using GitHub Issues. This lets us keep everything in one place. (So, please don't email the developers directly unless you have a personal question.)
First, before submitting an issue, search the existing issues (open and closed) to make sure someone else has
not already reported the same problem or asked the same question. Please only
comment on an existing open issue if you are fairly sure your problem/question is
exactly the same. If the issue is closed or you are not sure your problem is the same,
open a new issue instead. Be sure to mention any related issue by number and GitHub will
magically create a link to it (e.g #100).
__Note:__ The [ev3dev-lang]{:target="_blank"} repository has its own [issues][ev3dev-lang-issues]{:target="_blank"} tracker.
If you don't find anything helpful by searching, then create a new issue{:target="_blank"} (only one problem, question or suggestion per issue please).
In the description of your issue, be sure to also include:
- The image file that you used to flash your SD card (e.g.
ev3dev-jessie-2015-02-24.img). - Your kernel version (output of
uname -rv) - If you are using a library (ev3dev-lang, python-ev3, ev3dev-c, etc.) please state which library. Most, if not all, of these have their own issues tracker. You may have better luck posting there instead.
- If the issue is with detection of a sensor or motor: unplug and plug in the
device and include the output of
dmsg | tail. - If the issue is with an USB device like a WiFi dongle: include the output of
lsusb. - If the issue is with the Brick Manager (brickman): include the output of
systemctl status brickman.service -l. - If a screenshot of the EV3 would be helpful, run
fbgrab <some-name>.pngon the EV3 and include the picture in your comments.
We also expect you to clean up after yourself. Please close the issue when you feel that it is resolved.
Some additional things to take into consideration:
-
If you are posting logs that are more than 5-10 lines long, please use http://pastebin.com or https://gist.github.com or something similar instead of posting long logs in comments.
-
If you are copying and pasting information from a terminal, use "code fences" to make the text more readable.
``` A code fence is three backtick (`) characters before and after the text. Just like you see here. ```
Learn more about writing on GitHub{:target="_blank"}.
gitter.im is an online chat service that works in conjunction with GitHub.
If you have a GitHub or Twitter account, come say hello at https://gitter.im/ev3dev/chat.
IRC is Internet Relay Chat. You can find other ev3dev users in #ev3dev on freenode.net. It is a great way to ask quick questions or carry on a conversation.
If you have never used IRC before, there are a some things you need to know:
- We are a global community - not everyone lives in the same time zone. If you ask a question and no one answers, stay connected for a day or two and someone may eventually answer (or leave a note that you will check the logs - see below).
- If no one ever answers you, do not be offended. The right person did not see your message, or maybe no one knows the answer. Ask again later or open a GitHub issue.
Also, #ev3dev is logged by ev3devlogbot. You can find the logs at http://ev3dev.org/irclog.
If you don't already have an IRC client program, you can connect right in your browser. Just enter a nickname and click start below.
<iframe src="https://kiwiirc.com/client/irc.freenode.net/?&theme=cli#ev3dev" class="button" style="width:100%; height:450px; border: none;" />