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After upgrading from 6.0.3x to 6.0.40 with otrs-community-edition-6.0.40.sh script no Ticket Notifications are sent anymore to agents after valid ticket actions (Ticket creation, ticket updates etc.)
Verified that no SendAgentNotification event is created in Ticket's history
In Ticket notifications, ticket notifications are in valid mode, rcpt to --> Send to All agents subscribed to the ticket's queue, event --> NotificationNewTicket / TicketCreate, Email as method enabled
Users are in correct queues as the tickets, Users have enabled the notifications in Personal Preferences
NotificationSenderEmail is already set
The text was updated successfully, but these errors were encountered:
After upgrading from 6.0.3x to 6.0.40 with otrs-community-edition-6.0.40.sh script no Ticket Notifications are sent anymore to agents after valid ticket actions (Ticket creation, ticket updates etc.)
The text was updated successfully, but these errors were encountered: