- People will either call their number or visit their website to inquire about donating an item
- They will get redirected to an email address to send the information about the item
- The person will send their name, number, item name, pictures of the item, and other qualifying item characteristics
- If HfH accepts the item, they will pick it up if the location is within a certain distance of the warehouse
- HfH is not allowed inside the house, so the item's owner must place it outside ready for pickup
- Pickup days are on Thursdays
- If the person is calling from Town, they will have to drop the item off at the warehouse themselves
- Different questions are asked about the item to determine whether HfH will accept it
- Is the item an appliance?
- How old is the item?
- List of items that are not accepted are on the website
- This list changes (for example, closet doors will no longer be accepted due to not have tracks)
- When the item is accepted, they determine the price by looking at comparable items on Google and marking it off by half or adjusting if there are missing items
- The item is then listed on Craig's List
- Occasionally Facebook Marketplace
- Smaller items are not kept track of
- There's no internal tracking of items
- If the item is in the warehouse too long, it gets put in the free bin
- Only inventory is cabinets
- Request to have two different donation buttons, one for donating money and one for donating items
- Item donations could have a form that helps with the initial questionnaire/Chatbot
- What is the pickup spot's zip code?
- What is the item?
- How old is it?
- Is it one of the items on the not accepted list?
- Item donations could have a form that helps with the initial questionnaire/Chatbot
- A featured items list
- This would prevent having to do inventory for the entire warehouse
- They are currently trying to push cabinets