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Customizer page is empty on fresh install #4250
Comments
Attempting to load
The page is stuck on |
@maltfield I created a local image with Debian 10, Nginx, PHP8.2 and WordPress 6.1.6 with the latest version of Neve 3.8.7 I could not replicate the issue. Also using The WordPress is downloaded via Maybe the author can provide more input if it thinks I ommited something from checking this. Or maybe you have a way for me to replicate this locally. Thank you! |
@preda-bogdan thanks for looking into this I think an important difference here is that I'm installing wordpress from the package in the official debian repos. Perhaps this is an upstream bug with Debian, then.
Can you provide more information? What "core JS" file(s) provides the "Backbone framework"? If I have a path/filename, then it would greatly help me (and others) in debugging. |
Description
There is a bug in Neve v3.8.7 such that loading the
/wp-admin/customize.php
page is blank.I just did a fresh install of wordpress in a VM running Debian 10. I did not install any plugins (though wordpress came with
Akismet Anti-Spam
installed by default). I have the latest version of WordPress from thedebian repos installed — currently that’s 6.1.6 (which is listed as supported by this theme at the time of writing). WordPress is served by nginx 1.22.1 and php8.2-fpm. I’m using the latest version of this theme (downloaded yesterday) = v3.8.7.
I’m using firefox 115.11.0esr and accessing the wordpress site at http://localhost:8081/
When I click on Appearance -> Customize, I get an empty page.
There are no PHP or web server errors appearing in the nginx logs.
There are numerous errors appearing in the javascript console:
If I change the theme to the only other theme installed (the default =
Twenty Twenty-Three
that came with wordpress), then I can load the customize.php page without issue.Step-by-step reproduction instructions
wget
Neve v3.8.7 and extract zip intowp-content/themes/
/wp-admin/customize.php
Screenshots, screen recording, code snippet or Help Scout ticket
Environment info
No response
Is the issue you are reporting a regression
No
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