EHDEN Central Phone Number

[PRijnbeek]

Motivations

We currently have no options for stakeholders to speak to us directly.

For 45 Euro per month we can have a professional cloud-based system with a number like 085 4000 040 which is also of course accessible internationally at +31 85 4000 040. It has the following functionalities:

• Call forwarding based on menu
• Voice mail function that can be listened back on the web
• Welcome message
• Waiting list with background music
• Call recording
• Full flexible online system to change the endpoints (even in an app)
• VIP whitelisting
• Mobile app

Proposal for Implementation

• Explore options for Dutch Phone number
• Establish menu items with PMO and WP leads
• Establish call forwarding processes
• Test system
• Rollout system

Contributions

PMO team is committed to realise this by Y3Q1