helpdesk_mgmt_sla

Helpdesk Ticket SLA

This module adds SLA funcionality in Helpdesk module.

Table of contents

• Configuration
  • Allow SLA
• Usage
• Bug Tracker
• Credits
  • Authors
  • Contributors
  • Maintainers

Configuration

To configure this module, you need to:

1. Allow SLA for a Helpdesk's Team
2. Set a resource calendar

Allow SLA

1. Go to Helpdesk > Configuration > SLA.
2. Edit or create a new SLA.
3. Check Allow SLA option to allow SLA for that team.
4. Select a days or hours for that SLA.

Usage

1. Go to Helpdesk or Helpdesk > Dashboard to see the tickets dashboard.
2. In the Kanban view, you can see datetime in two colors: Green and Red. If is green, SLA is ok, if is red, SLA is wrong.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• GARCO Consulting

Contributors

• GARCO Consulting:
  • Héctor Garrido

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.