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Download Offline Blocks Editor and Download All OpModes return "Internal Error" #1081

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wendelj opened this issue Sep 21, 2024 · 8 comments

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@wendelj
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wendelj commented Sep 21, 2024

Updated to 10.1 and connected to the Control Hub over Wifi "Download Offline Blocks Editor" and "Download All OpModes" return "Internal Error" now.

@cmacfarl
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I tested this on 10.1 and both operations successfully resulted in a downloaded zip file.

Please provide the following to help us root cause your problem.

  • A screenshot of the error.
  • Any errors in the browser's console log.
  • The robot controller logs, which may be obtained by going to the Manage page and clicking on the Download Logs button.

@wendelj
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wendelj commented Sep 21, 2024

robotControllerLog.txt
Offline Blocks Editor 500 error Console Log
Offline Blocks Editor 500 error Headers
Offline Blocks Editor 500 error Response

@cmacfarl
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The robot controller logs show a possible problem with a file named, "Posssible new auto.blk".

If you use the REV Hardware Client to downgrade to 10.0 do you still see this problem?

@wendelj
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wendelj commented Sep 21, 2024

Downgraded to 10.0 and the issue persists. Deleted the OpMode named "Posssible new auto" thinking that would resolve the issue but that didn't work either.

@cmacfarl
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Can you attempt to reproduce again after deleting the "Possible new auto" and send a new set of robot controller logs?

I'd like to see if the exception in the logs related to that blocks program is now gone or not. Ideally, you'd reproduce and immediately grab the logs so that when searching through them I can focus on a smaller period of time.

@wendelj
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wendelj commented Sep 21, 2024

robotControllerLog(3).txt
Attached log after deleting "Posssible new auto".

@texasdiaz
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I'm curious if this might be a browser issue. I see you're using Firefox, does this also happen with chrome?

This is likely going to require you making a full backup of your control hub (using the REV Hardware Client) and putting the backup file onto a google drive for us to access. This will allow us to hopefully replicate your problem - this really sounds like some kind of file naming issue that is silently killing the task on the backend (likely an internal file like a config file or something) but the backup will hopefully tell us for certain.

@wendelj
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wendelj commented Sep 22, 2024

I tried Chrome and the Rev Hardware Client as well. Rev Hardware Client opens the file save dialog like it's going to work but it doesn't save anything.
Control Hub 21536-RC_9-22-2024-11.56.13.864.revbkp.zip

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