Cloud Saves Breaking Instances & Not Syncing Across Devices

[deceitfulcak3]

What Operating System

Windows 11

Debug Code

N/A

Describe the bug

After enabling cloud saves on any instance, I am able to play normally for a few days on the original device. Cloud saves never sync to my ROG Ally, no matter what type of internet connection I am on -- they should be available to sync at the bottom of my instances but they never appear. The instances that I turn on cloud saves for eventually break, disallowing me from launching them at all (see screenshot of my error). I cannot disable cloud saves either, and get an error as well (see other screenshot). I have signed out and back into all of my accounts on both devices to see if the cloud saves would sync, and they are not. My long-time worlds are now inaccessible and this has happened to other worlds before MONTHS ago. That data is still MIA. :(

Steps to reproduce

0. Confirm connected to internet
1. Launch FTB app
2. Wait several minutes/hours for sync data to appear at bottom of Library (they never do)
3. Launch instance (with cloud saves enabled)
4. Error message received - Instance killed automatically - logs generated

Expected behaviour

I expect the cloud saves to sync across devices OR to be able to disable cloud saves so I can play my worlds.

Screenshots

Additional information

Both devices (desktop and ROG Ally) are always fully updated.
Desktop = Primary Device
ROG Ally = Secondary Device
FTB app version: 1.25.18 (on both devices)
I tried refreshing the Caches and saves do not sync.
FAILED to upload LOGs in FTB app.
I ran the DEBUG exe and executed the item to FIX COMMON PROBLEMS & the issues persisted.

[ftb-helper]

Hay, thanks for the issue! Unfortunately it looks like you've not provided a Debug code... We require this as it helps us find your issue as quickly as possible.

Please do the following

Upload Logs using the app

Open the Settings page in the FTB App, then go to the app tab and click on the Upload Logs button, this might take a few seconds to complete. Once it's done, you will see a message saying that the code has been copied to your clipboard.

Either edit your original issue or add a comment with this code.

Using the FTB Debug tool

Only use this method if asked to or if your app wont open fully/the above method doesn't work, you can use the FTB Debug tool to generate a code for you.

Please use the link below to download and run the FTB Debug tool. This is a tool built by our App Developers and will provide you a code that you need to attach to this issue. Please either edit your original issue or add a comment with this code. If you need more help running this tool, you can follow our guide on how to use the FTB Debug tool.

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[deceitfulcak3]

dbg:YEu-ZgoHIEE