Support is provided via GitHub issues, please note this is provided on a voluntary basis
Please take a look at Error Codes first. This may provide some useful information for why you are getting a certain error code. If an issue is created that is answered by this section you'll likely be asked if you've read this :)
Some stickers failed to import (some number imported). Max stickers reached
This means that the total number of stickers that you are trying to import exceeds the maximum number of stickers supported by EweSticker. Try and import fewer stickers, see Tutorial
NOTE: that the maximum pack size is currently 128 and the total maximum number of stickers supported is 4096
If you feel strongly that the maximum limit should be increased, contribute to the discussion at #41 and make a request - Be sure to explain why this would be useful. Simply creating an issue saying 'I want 20000 stickers!' will likely result in the issue being closed
Some stickers failed to import (some number imported). Max pack size reached
This means that one of your sticker packs contains a number of stickers that exceeds the maximum pack size supported by EweSticker. Try splitting the pack up into smaller chunks, see Tutorial
NOTE: that the maximum pack size is currently 128 and the total maximum number of stickers supported is 4096
If you feel strongly that the maximum limit should be increased, contribute to the discussion at #41 and make a request - Be sure to explain why this would be useful. Simply creating an issue saying 'I want 20000 stickers!' will likely result in the issue being closed
Some stickers failed to import (some number imported). Unsupported formats found
This could be for a few reasons, perhaps you have a non sticker file in the sticker directory such as a document in the wrong place. Alternatively this may result in a seemingly valid sticker not being imported. Chances are that the sticker is not in a supported format.
(image type) not supported here
The application you are using doesn't support a sticker format or the compat-format
Unfortunately, nothing can be done by EweSticker to solve this, you may need to contact the application developer you are trying to send a sticker to
Unexpected IOException when converting sticker
This is an unexpected error and happens when creating a compat-sticker to send to the application. Please open an issue and provide as much information as you can. E.g. Android Version, phone manufacturer, app you are trying to send the sticker in
IllegalStateException when switching packs. Try switching away from and back to EweSticker
This sometimes happens if you leave EweSticker as the current keyboard and switch back to it. The best way to solve this is to tap the back button in the pack selector and switch back to EweSticker. Please open an issue and provide as much information as you can. E.g. Android Version, phone manufacturer, app you are trying to send the sticker in.
Support is provided via GitHub issues, please note this is provided on a voluntary basis
You are therefore not entitled to free customer service (that is not to say that contributions/ issues and questions are not welcome - more reminding you that project maintainers are well within their rights to prioritize other issues).
https://github.com/FredHappyface/.github/blob/master/SUPPORT.md provides a little more info from the types of support you can expect
Please make sure to read #21 before opening an issue, this may seem a bit grumpy but chances are I won't be able to help with your issue if you do not fill in the template provided
To open a new issue click the following link: https://github.com/FredHappyface/Android.EweSticker/issues/new/choose
NOTE: you will need to have a GitHub account to open issues (create one at https://github.com/signup)