[Request] Automated ping/closure of help desk tickets

[Vyerni]

Looking to get some sort of a tool/feature that automatically pings the creator of a ticket if they haven't replied after a staff reply after X days (3 days, for instance), giving them 24 hours to make a response or an automated closure of the ticket?

Something to help keep excess tickets to a minimum,

Upvote & Fund

• We're using Polar.sh so you can upvote and help fund this issue.
• We receive the funding once the issue is completed & confirmed.
• Thank you in advance for helping prioritize & fund our backlog.