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privacy.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<title>Document</title>
<style>
#container > div {
margin: auto;
justify-content: center;
}
#box {
display: flex;
}
.box1 {
width: 15%;
height: 300px;
/* border: 1px solid red; */
text-align: start;
border-right: dotted;
}
.box2 {
width: 35%;
/* border: 1px solid red; */
margin: 0px 40px 10px 40px;
border-right: dotted;
}
.box3 {
width: 15%;
/* border: 1px solid red; */
margin-top: 10px;
/* margin-bottom: 10px; */
text-align: center;
}
#card1 {
/* border: 1px solid red ; */
width: 75%;
justify-content: center;
/* margin: auto; */
}
#card2 {
/* border: 1px solid red ; */
width: 35%;
justify-content: center;
/* margin: auto; */
color: #24aeb2;
}
button {
border: 0px;
background-color: #24aeb2;
color: white;
margin-bottom: 10px;
}
p,
h3,
h4,
h5,
li {
color: #a4a8aa;
font-family: sans-serif;
}
</style>
</head>
<body>
<div id="container">
<div id="card1">
<img
src="https://www.netmeds.com/images/cms/offers/1632849413_static-banner1.jpg"
alt=""
/>
</div>
<div id="card2">
<h2>Your Privacy - Our Commitment</h2>
</div>
<div id="box">
<div class="box1">
<p>
Welcome to www.netmeds. com ("Netmeds.com", "Netmeds", "Website",
"Pharmacy", or "we"). This Website/App is managed and operated by
Reliance Retail Limited whose registered office is in Mumbai, India.
</p>
</div>
<div class="box2">
<h4>1.GENERAL</h4>
<p>
1.1 Reliance Retail Limited, a company incorporated under the laws
of India, having its registered address at 3rd Floor, Court House,
Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002 (“Reliance”, “we”,
“us” or “our”), manages and operates an online marketplace at
www.netmeds.com and a mobile application under the brand name
Netmeds (collectively referred to as the “Platform”) which
facilitates different vendors to sell their Products and/or Services
and enabling different buyers to purchase the Products and/or
Services offered by the vendors to the users of the Platform (“User”
or “Users” or “you”).
</p>
<p>
1.2 This privacy policy (“Privacy Policy”), together with the Terms
and Conditions (available at
https://www.netmeds.com/terms-and-conditions) governs your use of
the Platform and describes our policies and procedures on the
collection, use, disclosure, processing, transfer, and storage of
the information provided to us by you. By using, browsing,
accessing, or purchasing from the Platform you agree to be bound by
the terms of this Privacy Policy and consent to the collection,
storage, possession, dealing, handling, sharing, disclosure or
transfer of your information in accordance with the terms of the
Privacy Policy. We shall not use the User’s information in any
manner except as provided under this Privacy Policy. Capitalised
terms used herein if not defined shall have the same meaning as
ascribed to them under the Terms.
</p>
<p>
1.3 This document is an electronic record and is governed by the
provisions under the Information Technology Act, 2000 and rules made
thereunder as may be applicable, and the amended provisions
pertaining to electronic records in various statutes as amended by
the Information Technology Act, 2000. This electronic record is
generated by a computer system and does not require any physical or
digital signatures.
</p>
<p>
1.4 This Privacy Policy sets out the type of information collected
from the Users, including the nature of the Sensitive Personal Data
or Information (defined hereinafter), the purpose, means and modes
of usage of such information and how and to whom such information
shall be transferred or disclosed by us. You may, at any time
withdraw your consent for collection and use of your information
including Personal Information (defined hereinafter) or Sensitive
Personal Data or Information. However, please note that if you
withdraw your consent, we may no longer be able to provide you with
the corresponding service for which you have withdrawn your consent.
It is hereby clarified that your decision to withdraw your consent
will not affect the processing of Personal Information based on your
previous consent prior to the withdrawal.
</p>
<p>
1.5 Please take a moment to familiarize yourself with our Privacy
Policy. If you do not agree with any provisions of the Terms or this
Privacy Policy, we advise you to not use or access the Platform.
</p>
<h4>2.Type of Information Collected</h4>
<p>
2.1 You may be asked to provide your information anytime you visit,
access, use or browse the Platform. We may share information and use
it consistent with the provisions of this Privacy Policy. We may
also combine it with other information to provide and improve our
Products, services, content and advertising.
</p>
<p>
2.2 You agree to provide information, which shall be true, correct,
up to date and accurate. You may access, amend, alter or require
deletion of your information partially or fully by contacting us at
[email protected] or call 72007-12345.
</p>
<p>
2.3 The Platform is not directed towards minors. We do not knowingly
collect Personal Information from any User who is under 18
(Eighteen) years. If we are made aware that we have collected the
Personal Information of a person below the age of 18 (Eighteen)
years, we will take steps to delete the information within a
reasonable time. If a parent or guardian becomes aware that his or
her child has provided his/ her information on the Platform without
their consent, he or she shall contact us for the deletion of such
information. In the event of a person below the age of 18 (Eighteen)
uses the services in contravention to the Privacy Policy and Terms,
we shall not be held liable or responsible for any damage or injury
suffered by such person.
</p>
<p>
2.4 We may collect a variety of information from you, including your
name, password, mailing address, phone number, email address and
contact preferences, including any other usage and interaction
details with us or our affiliates. We may collect such information
which when combined with other pieces of information available with
us could reasonably allow you to be identified (“Personal
Information”). Personal Information shall include but is not limited
to your full name, personal contact numbers, residential address,
email address, gender or date of birth.
</p>
<p>
2.5 We may also collect, receive, process or store certain sensitive
personal data or information consisting of, but not limited to:
</p>
<p>2.5.1 Password;</p>
<p>
2.5.2 Financial information such as bank account or credit card or
debit card or other payment instrument details;
</p>
<p>2.5.3 Physical, physiological and mental health condition;</p>
<p>
2.5.4 Any detail relating to the above Personal Information
categories as provided to us for providing service;
</p>
<p>
2.5.5 Any of the information received under above Personal
Information categories by us for processing, stored or processed
under lawful contract or otherwise;
</p>
<p>2.5.6 Biometric information;</p>
<p>
2.5.7 Any detail relating to the above Personal Information
categories as provided to us for providing service; and
</p>
<p>
2.5.8 Any of the information received under the above Personal
Information categories by us for processing, storing, under lawful
contract, or otherwise.
</p>
<p>
(Collectively, referred to as “Sensitive Personal Data or
Information”).
</p>
<h4>3.Use of Information Collected</h4>
<p>
3.1 We may collect, use or process your information including
Personal Information and Sensitive Personal Data or Information for
the following purposes:
</p>
<p>
3.1.1 For creating and giving you access to your registered account
on the Platform.
</p>
<p>
3.1.2 To develop, deliver, process and improve our Products,
services, content in order to personalize and improve your
experience.
</p>
<p>
3.1.3 To inform you about our Products, services, offers, updates,
upcoming events, including providing you information in relation to
order confirmations, invoices, technical notices, security alerts.
</p>
<p>
3.1.4 For internal analytical and research purposes such as
auditing, data analysis and research to improve Our Products,
services and customer communications.
</p>
<p>
3.1.5 To meet any legal or regulatory requirement or comply with a
request from any governmental or judicial authority.
</p>
<p>
3.1.6 To resolve any request, dispute, grievance or complaint raised
by you in relation to your use of the Platform.
</p>
<p>
3.1.7 To detect or monitor any fraudulent or illegal activity on the
Platform.
</p>
<h4>4.Disclosure of Information Collected</h4>
<p>
4.1 We may from time to time be required to disclose the information
collected from you to our trusted third party service providers who
assist us in order to facilitate the provision of services and
purchase of Products on the Platform. For instance, we may share
your information with third party payment gateway providers to
process transactions on the Platform. By using the Platform, you
consent to any such disclosure of your information with third party
service providers. We ensure that such third party service providers
are bound by reasonable confidentiality obligations and/or use,
maintain and follow generally accepted industry and security
standards with respect to such information.
</p>
<p>
4.2 We may also disclose your information when such disclosure is
requisitioned under any law or judicial decree or when we, in our
sole discretion, deem it necessary in order to protect our rights or
the rights of other Users, to prevent harm to persons or property,
to fight fraud and credit risk.
</p>
<p>
4.3 We may also disclose or transfer your information to any third
party as a part of reorganization or a sale of the assets, division
or transfer of a part or whole of us. We shall ensure that third
party to which we transfer or sell our assets will have appropriate
confidentiality and security measures, at least as protective as
those described in this Privacy Policy, to handle your Personal
Information. You will have the opportunity to opt out of any such
transfer if the new entity's planned processing of your information
differs materially from that set forth in this Privacy Policy.
</p>
<p>
4.4 A third party payment gateway provider may be required to
collect certain financial information from you including, but not
restricted to, your credit/debit card number or your bank account
details (collectively referred to as “Financial Information”). All
Financial Information collected from you by such third party payment
gateway providers will be used only for billing and payment
processes. The Financial Information collected from you is
transacted through secure digital platforms of approved payment
gateways, which are under encryption, thereby complying with
reasonably expected technology standards. The verification of the
Financial Information shall be accomplished only by you through a
process of authentication in which we shall have no role to play and
hence, we shall bear no liability in relation to the same. We shall
neither be liable nor responsible for any actions or inactions of
the third party payment gateway providers or any breach of
conditions, representations and warranties given by them. We shall
also not be obligated to mediate or resolve any dispute or
disagreement between you and such third party payment service
providers.
</p>
<p>
4.5 While we make best efforts to ensure that your information
including Personal Information, Financial Information and Sensitive
Personal Information or Data is duly protected by undertaking
security measures prescribed under applicable laws, you are strongly
advised to exercise reasonable discretion while providing Personal
Information or Financial Information while using the services given
that the Internet is susceptible to security breaches
</p>
<p>
4.6 Your information may also be transferred, stored or processed in
any country other than the country in which you access the Platform.
For purposes of sharing or disclosing data in accordance with the
Privacy Policy, we reserve the right to transfer your information
outside of your country. By using the (Platform, you consent to such
transfer of your information outside of your country and also within
our affiliates, subsidiaries and partners whose personnel and
subcontractors, provided they have agreed to ensure the same level
of data protection as prescribed under this Privacy Policy and the
data protection laws of India. The information may be transferred in
the event it is necessary for the performance of the services,
operation of the Platform and provision of Products as agreed upon
between us and the third party.
</p>
<h4>5.Security</h4>
<p>
5.1 The security of your Personal Information is important to us. We
have implemented security policies, rules and technical measures, as
required under applicable law including firewalls, transport layer
security and other physical and electronic security measures to
protect the Personal Information that it has under its control from
unauthorized access, improper use or disclosure, unauthorized
modification and unlawful destruction or accidental loss. When you
submit your information on the Platform, your information is
protected through our security systems. Please note that we use
international and industry-recognized standards as per applicable
laws, rules and regulations.
</p>
<p>
5.2 Your information is contained within secured networks and is
only accessible by a limited number of authorized persons who have
access rights to such systems or otherwise require such information
for the purposes provided in this Privacy Policy. These authorized
persons are also under an obligation to keep such information
confidential.
</p>
<p>
5.3 Although we make best possible efforts to transmit and store all
the information provided by you in a secure operating environment
that is not open to public, you understand and acknowledge that
there is no such thing as complete security and we do not guarantee
that there will be no unintended disclosures of any information and
potential security breaches. You agree not to hold us responsible
for any breach of security or for any action of any third parties
that receive your Personal Information or events that are beyond our
reasonable control including, acts of government, computer hacking,
unauthorized access to computer data and storage device, computer
crashes, breach of security and encryption, etc.
</p>
<h4>Cookies Policy</h4>
<p>
6.1 Due to the communications standards on the Internet, when you
visit, access or browse the Platform, we automatically receive the
uniform resource locator of the site from which you visit, access or
browse the Platform, details of the website you visit on leaving the
Platform, the internet protocol (“IP”) address of each User’s
computer operating system, type of web browser the User is using,
email patterns, and the name of the User’s internet service
provider. This information is used solely to analyse overall User
trends and to help us improve our services. Please note that the
link between the User’s IP address and the User’s personally
identifiable information is not shared with third parties without
User’s permission or except when required by law or to provide or
facilitate the User with the services. Notwithstanding the above,
the User acknowledges that we reserve the right to share some of the
aggregate findings, including the personal information provided by
the Users in an unidentifiable, aggregate form, and not the specific
data with advertisers, sponsors, investors, strategic partners, and
others in order to help grow the business. The amount of information
sent to us depends on the settings of the web browser used by the
User to access the Platforms. The User may refer to the browser
used, if the User wishes to learn what information is provided to
us.
</p>
<p>
6.2 The Platform uses temporary cookies to store certain data. We do
not store Personal Information in the cookies. Information collected
by us, by any means whatsoever, that does not personally identify
the User as an individual (such as patterns of utilization described
above) is exclusively owned by us and may be used by us and third
party service providers for technical administration of the
Platforms, user administration, research, development, and other
purposes.
</p>
<p>
6.3 You understand that you may set or amend your web browsers to
delete or disable cookies. If you choose to disable cookies on your
computer or mobile telecommunication device, it may impair, degrade
or restrict access to certain areas of the Platform.
</p>
<p>
6.4 We may allow other companies or entities to serve advertisements
to you. These companies or entities include third party
advertisement servers, advertisement agencies, advertisement
technology vendors and research firms. We may target some
advertisements to you that fit a certain general profile. We do not
use Personal Information to target advertisements to you. In the
course of serving advertisements or optimizing the services to its
Users, we may allow authorised third parties to place or recognize a
unique cookie on the User’s browser.
</p>
<p>
6.5 You agree and understand that we do not exercise control over
third party websites displayed as search results or links on the
Platform. These other sites may place their own cookies or other
files on the Users’ computer, collect data or solicit personal
information from the Users, on which we have no control and shall
not be held responsible or liable. We do not make any
representations concerning the privacy practices or policies of such
third parties or Terms and Conditions of use of such websites, nor
do we guarantee the accuracy, integrity, or quality of the
information, data, text, software, sound, photographs, graphics,
videos, messages or other materials available on such websites. The
inclusion or exclusion does not imply any endorsement by us of such
websites, the websites’ provider, or the information on the website.
</p>
<p>
6.6 We may keep records of all communications, both voice telephone
calls and non-voice digital chats and emails received from and made
to Users for the purpose of administration of services, research and
development, training, business intelligence, business development,
or for User administration. We may share such telephone records with
third parties when required by law or when required to provide or
facilitate the User with the services.
</p>
<p>
6.7 You consent to our reproduction/publishing of all testimonials
and reviews given by you on the Platform in relation to the services
or the Products. You agree that we may edit the testimonials and
reviews provided by you and reproduce/publish such edited or
paraphrased versions of the testimonials and reviews on the
Platform. If the User has any concerns with the
reproduction/publication of any testimonial or review provided by
you, the User may contact us at [email protected] or call 72007-12345.
</p>
<h4>7.Opt-Out Policy</h4>
<p>
7.1 The third party service providers with whom we may share
information provided by you are not permitted to market their own
services or send promotional e-mails or engage in promotional
communication with you. We provide you with the opportunity to
opt-out of receiving non-essential, promotional, or
marketing-related communication from itself or its partners
</p>
<p>
7.2 If you wish to remove your contact information from all our
mailing lists and newsletters, you can click on the "unsubscribe"
link or follow the instructions in each e-mail message.
Alternatively, you can contact us at [email protected] or call
72007-12345.We reserve the right to limit membership based on
availability of contact information. All Users will be notified by
email prior to any actions taken.
</p>
<h4>8.Retention of information</h4>
<p>
8.1 We will retain your information and any data for the period
necessary to fulfil the purposes outlined in this Privacy Policy
unless a longer retention period is required or permitted under the
applicable law.
</p>
<h4>9.Modification</h4>
<p>
9.1 We reserve the right to amend this Privacy Policy at any time.
The Privacy Policy, as and when modified, shall be updated on the
Platform. We encourage you to review this Privacy Policy whenever
you visit our Platform to understand how your Personal Information
is used.
</p>
<h4>10.Grievance Redressal</h4>
<p>
10.1 In case, you have any questions, grievance or complaints about
this Privacy Policy, or about the Platform, you may contact our
grievance officer on the below mentioned details:
</p>
<p>Name: Mr. Ronald Martin</p>
<p>Designation: Grievance Officer</p>
<p>Email Address: [email protected]</p>
<p>Contact Number: 9791557700</p>
<h4>11.Governing Law</h4>
<p>
11.1 The terms of this Privacy Policy shall be governed and
construed in accordance with the laws of India. Any dispute
regarding or arising out of this Privacy Policy shall be subject to
the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
</p>
<h4>Severability</h4>
<p>
12.1 Whenever possible, each section of this Privacy Policy shall be
interpreted in a manner so as to be valid under applicable law.
However, in the event of any provision is held to be prohibited or
invalid, such provision shall be ineffective only to the extent of
such prohibition or invalidity, without invalidating the remainder
of such provision or other remaining provisions of this Privacy
Policy.
</p>
</div>
<div class="box3">
<button>Give Us Your Feedback</button>
<div>
<img
src="https://www.netmeds.com/assets/gloryweb/images/icons/trust.png"
alt=""
/>
</div>
<p>Excellence, Expertise and Experience in Pharma <br />Since 1914</p>
</div>
</div>
</div>
</body>
</html>