From becf776d694939580a7b5416c0793c00b5bd6c6a Mon Sep 17 00:00:00 2001 From: Heidi Payne Date: Thu, 3 Oct 2024 15:11:04 -0700 Subject: [PATCH 1/5] Update external-domain-activity-report.md --- .../external-domain-activity-report.md | 18 +++++++++++++----- 1 file changed, 13 insertions(+), 5 deletions(-) diff --git a/Teams/teams-analytics-and-reports/external-domain-activity-report.md b/Teams/teams-analytics-and-reports/external-domain-activity-report.md index d6422f09d8..e25201843c 100644 --- a/Teams/teams-analytics-and-reports/external-domain-activity-report.md +++ b/Teams/teams-analytics-and-reports/external-domain-activity-report.md @@ -18,7 +18,12 @@ appliesto: --- # Microsoft Teams external domain activity report -The external domain activity report in the Microsoft Teams admin center shows you how you communicate with [trusted external organizations](/microsoftteams/trusted-organizations-external-meetings-chat?tabs=organization-settings#specify-trusted-microsoft-365-organizations) over chat. This report includes information for 1:1 chats, group chats, and meeting chats, but not for calls or meetings themselves. This report includes both a base and Teams Premium version, where the base version tells you which domains you communicate with and the premium version exposes more detailed information about your communication with each domain. +The external domain activity report in the Microsoft Teams admin center shows you how you communicate with [trusted external organizations](/microsoftteams/trusted-organizations-external-meetings-chat?tabs=organization-settings#specify-trusted-microsoft-365-organizations) over chat. This report includes information for 1:1 chats, group chats, and meeting chats. + +> [!NOTE] +> We count the following events as meeting chats: When a user is invited to a meeting, when a meeting ends, and when a user leaves a meeting chat. + +This report includes both a base and Teams Premium version, where the base version tells you which domains you communicate with and the premium version exposes more detailed information about your communication with each domain. > [!NOTE] > If you have an explicit allowed domains list, this report may include domains not on your allow list. It's possible for users from an allowed organization to start a group chat with users from your organization and users from other organizations allowed by them, but not allowed by you. These domains will show up in your external domain activity report. @@ -45,12 +50,15 @@ The external domain activity report in the Microsoft Teams admin center shows yo > > It's possible to have 0 **people in my org**. If an external domain reaches out to your organization and receives no response, we will display 0 **people in my org**. +> [!IMPORTANT] +> In addition to managed communication, we look at when anonymous users join meetings. If you have **Anonymous user join** turned on, you might have unexpected domains appear on your list. Our reports show the names of the domains of the users who joined meetings, rather than marking them as anonymous. + ## Interpret the domain-specific report -|Item |Description | -|--------|-------------| -|**Premium:** Username|The UPN of the user in your org who communicates with the external domain. | -|**Premium:** Messages sent| The number of messages that have been sent to each user by the external domain during the selected time range.| +|Item |Description | +|---------------------------|---------------------------------------------------------------------------| +|**Premium:** Username |The UPN of the user in your org who communicates with the external domain. | +|**Premium:** Messages sent |The number of messages that have been sent to each user by the external domain during the selected time range.| > [!NOTE] > From e3058c62e51ef4425012435640bcb351d8b9b549 Mon Sep 17 00:00:00 2001 From: Heidi Payne Date: Wed, 9 Oct 2024 16:33:59 -0700 Subject: [PATCH 2/5] Update external-domain-activity-report.md --- .../external-domain-activity-report.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/Teams/teams-analytics-and-reports/external-domain-activity-report.md b/Teams/teams-analytics-and-reports/external-domain-activity-report.md index e25201843c..8349a568bf 100644 --- a/Teams/teams-analytics-and-reports/external-domain-activity-report.md +++ b/Teams/teams-analytics-and-reports/external-domain-activity-report.md @@ -18,7 +18,7 @@ appliesto: --- # Microsoft Teams external domain activity report -The external domain activity report in the Microsoft Teams admin center shows you how you communicate with [trusted external organizations](/microsoftteams/trusted-organizations-external-meetings-chat?tabs=organization-settings#specify-trusted-microsoft-365-organizations) over chat. This report includes information for 1:1 chats, group chats, and meeting chats. +The external domain activity report in the Microsoft Teams admin center shows you how you communicate with managed external organizations over chat. This report includes information for 1:1 chats, group chats, and meeting chats. > [!NOTE] > We count the following events as meeting chats: When a user is invited to a meeting, when a meeting ends, and when a user leaves a meeting chat. @@ -40,7 +40,7 @@ This report includes both a base and Teams Premium version, where the base versi |Item |Description | |-------------------------------|------------| -|Domain name |The domain of the trusted organization. **Premium:** Each domain can be clicked on to see domain-specific insights. | +|Domain name |The domain name. **Premium:** Each domain can be clicked on to see domain-specific insights. | |People in my org |The number of users that have communicated with the organization through chat during the selected time range. | |**Premium:** Total messages | The number of messages that have been exchanged between your organization and the external domain during the selected time range. | |**Premium:** Messages sent | The number of messages that have been sent to your organization by the external domain during the selected time range. | From 160a4081f10cc136554c3c1097e8d54ab4964a52 Mon Sep 17 00:00:00 2001 From: Heidi Payne Date: Wed, 9 Oct 2024 16:37:55 -0700 Subject: [PATCH 3/5] Update external-domain-activity-report.md --- .../external-domain-activity-report.md | 10 ++++------ 1 file changed, 4 insertions(+), 6 deletions(-) diff --git a/Teams/teams-analytics-and-reports/external-domain-activity-report.md b/Teams/teams-analytics-and-reports/external-domain-activity-report.md index 8349a568bf..1b49946427 100644 --- a/Teams/teams-analytics-and-reports/external-domain-activity-report.md +++ b/Teams/teams-analytics-and-reports/external-domain-activity-report.md @@ -46,12 +46,10 @@ This report includes both a base and Teams Premium version, where the base versi |**Premium:** Messages sent | The number of messages that have been sent to your organization by the external domain during the selected time range. | |**Premium:** Messages received | The number of messages that have been sent by your organization to the external domain during the selected time range. | -> [!NOTE] -> -> It's possible to have 0 **people in my org**. If an external domain reaches out to your organization and receives no response, we will display 0 **people in my org**. - -> [!IMPORTANT] -> In addition to managed communication, we look at when anonymous users join meetings. If you have **Anonymous user join** turned on, you might have unexpected domains appear on your list. Our reports show the names of the domains of the users who joined meetings, rather than marking them as anonymous. +- It's possible to have 0 **people in my org**. If an external domain reaches out to your organization and receives no response, we will display 0 **people in my org**. +- In addition to managed communication, we look at when anonymous users join meetings. If you have **Anonymous user join** turned on, you might have unexpected domains appear on your list. Our reports show the names of the domains of the users who joined meetings, rather than marking them as anonymous. +- Premium Premium columns shouldn't be considered accurate until 7 days, 30 days, and 60 days, respectively, after a premium license was assigned. You may notice 0 in some rows or message counts and user counts not making sense. +- Even if a domain has activity in just one or two, but not all three of the potential date ranges (7 days, 30 days, and 60 days), the domain still surfaces the reports of all three date ranges. It shows total internal users as 0 and all premium columns as 0, if applicable. If it's been over 60 days since a premium license was assigned, you can assume a row of all 0s in the 7d or 30d reports means that there was no communication with the domain during that date range, despite the domain surfacing on the list. There should not be all 0s in a 60d report unless it's been less than 60 days since a premium license was assigned. ## Interpret the domain-specific report From 9779b97f1236bca8ce543368fdc489d661c9ad78 Mon Sep 17 00:00:00 2001 From: Heidi Payne Date: Mon, 14 Oct 2024 09:46:01 -0700 Subject: [PATCH 4/5] Update external-domain-activity-report.md --- .../external-domain-activity-report.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Teams/teams-analytics-and-reports/external-domain-activity-report.md b/Teams/teams-analytics-and-reports/external-domain-activity-report.md index 1b49946427..96044cef0e 100644 --- a/Teams/teams-analytics-and-reports/external-domain-activity-report.md +++ b/Teams/teams-analytics-and-reports/external-domain-activity-report.md @@ -7,7 +7,7 @@ audience: Admin ms.topic: article ms.service: msteams ms.reviewer: izzychun -ms.date: 09/09/2024 +ms.date: 10/14/2024 ms.localizationpriority: medium ms.collection: - M365-collaboration From 9b97f848446e02c3dc0538dc1fcabd5d1b96f196 Mon Sep 17 00:00:00 2001 From: Heidi Payne Date: Mon, 14 Oct 2024 10:50:37 -0700 Subject: [PATCH 5/5] Update external-domain-activity-report.md --- .../external-domain-activity-report.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Teams/teams-analytics-and-reports/external-domain-activity-report.md b/Teams/teams-analytics-and-reports/external-domain-activity-report.md index 96044cef0e..139d36be41 100644 --- a/Teams/teams-analytics-and-reports/external-domain-activity-report.md +++ b/Teams/teams-analytics-and-reports/external-domain-activity-report.md @@ -48,7 +48,7 @@ This report includes both a base and Teams Premium version, where the base versi - It's possible to have 0 **people in my org**. If an external domain reaches out to your organization and receives no response, we will display 0 **people in my org**. - In addition to managed communication, we look at when anonymous users join meetings. If you have **Anonymous user join** turned on, you might have unexpected domains appear on your list. Our reports show the names of the domains of the users who joined meetings, rather than marking them as anonymous. -- Premium Premium columns shouldn't be considered accurate until 7 days, 30 days, and 60 days, respectively, after a premium license was assigned. You may notice 0 in some rows or message counts and user counts not making sense. +- Premium columns shouldn't be considered accurate until 7 days, 30 days, and 60 days, respectively, after a premium license was assigned. You may notice 0 in some rows or message counts and user counts not making sense. - Even if a domain has activity in just one or two, but not all three of the potential date ranges (7 days, 30 days, and 60 days), the domain still surfaces the reports of all three date ranges. It shows total internal users as 0 and all premium columns as 0, if applicable. If it's been over 60 days since a premium license was assigned, you can assume a row of all 0s in the 7d or 30d reports means that there was no communication with the domain during that date range, despite the domain surfacing on the list. There should not be all 0s in a 60d report unless it's been less than 60 days since a premium license was assigned. ## Interpret the domain-specific report