+ * price does not include any coupons, incentives, or
+ discounts you can apply at checkout.
+
+
+
+
+ Once you proceed to checkout, if you do not complete this purchase
+ your data will be deleted from our servers within 1 hour of
+ abandonment of the creation of the checkout in accordance to our
+ privacy and data handling policy.
+
+ Fulfillment of a fine-tune model is straight-forward. We do not host
+ your model. We provide you a download link to run the model in a
+ standard format where ever you run local LLMs
+
+
+
+ Fulfillment Terms
+
+
+ Last updated: July 15, 2024
+
+
+
+ These fulfillment terms outline the agreement between Mintplex
+ Labs Inc. (“Company,” “we,” “us,” or “our”) and the customer
+ regarding the creation and delivery of fine-tuned models.
+
+
+
+ Delivery of Model
+
+
+ Upon completion of a fine-tuning job, we will deliver a download
+ link to a .gguf model file suitable for LLM text inferencing. The
+ customer acknowledges that this exchange is strictly transactional
+ and non-recurring. Once the model file is delivered, the agreement
+ is considered concluded and will be ineligible for a refund.
+
+
+
Support
+
+ Please note that the delivery of the model does not include any
+ dedicated support. Customers are encouraged to refer to available
+ documentation and resources for guidance on using the model.
+
+
+
+ Requesting Download Links
+
+
+ Customers may request refreshed download links from
+ my.mintplexlabs.com as long as the model is retained in our cloud
+ storage. We will retain a model in our storage for a maximum of 3
+ months or until the customer requests its removal. All download
+ links are valid for 24 hours.
+
+
+
+ Cancellation and Refunds
+
+
+ Mintplex Labs Inc. reserves the right to cancel any fine-tuning
+ job at our discretion. In the event of a cancellation, a refund
+ may be issued. Additionally, we reserve the right to deny a
+ payment from the Customer or issue refunds for any reason without
+ cause or notice to the Customer.
+
+
+
No Guarantees
+
+ Mintplex Labs Inc. makes NO GUARANTEES regarding
+ the resulting model's output, functionality, speed, or
+ compatibility with your tools, infrastructure and devices. Refund
+ requests of this nature are not eligible for refunds.
+
+
+ Models are delivered and accepted in "As-Is" condition. All
+ delivered model and output files are deemed final and
+ non-refundable for any reason after training is complete and a
+ model has been generated.
+
+
+
Payment Terms
+
+ All payments are required prior to the commencement of the
+ fine-tuning process. Customers are responsible for ensuring that
+ valid payment information is provided. Checkout sessions not
+ completed within 1 hour of creation will be considered as
+ abandoned and will be deleted from our system.
+
+
+
+ Denial of Service for Payment Reasons
+
+
+ Mintplex Labs Inc. reserves the right to deny service to any
+ customer with an outstanding balance or invalid payment
+ information. If any discrepancies arise regarding payment or
+ usage, we may suspend services until the matter is resolved.
+
+
+
Contact
+
+ For any questions related to payment or fulfillment of services,
+ please contact us at{" "}
+ team@mintplexlabs.com.
+
+ Fine-tuned models are basically "customized"
+ Language-Learning-Models (LLMs). These can be based on popular
+ open-source foundational models like LLama3 8B or even some
+ closed source models like GPT-3.5.
+
+
+ Typically, you would use an open-source model - you probably are
+ using one right now with AnythingLLM!
+
+
+ When you create a custom fine-tune with AnythingLLM we will train
+ a custom base model on your specific data already inside of this
+ AnythingLLM instance and give you back a GGUF file
+ you can then load back into tools like Ollama, LMStudio, and
+ anywhere else you use local LLMs.
+
+
+
+
+
+ When should I get a fine-tuned model?
+
+
+ Fine-tuned models are perfect for when you need any of the
+ following
+
+
+
+ Setting the style,
+ tone, format, or other qualitative aspects without prompting
+
+
+ Improving reliability
+ at producing a desired output
+
+
+ Correcting failures
+ to follow complex prompts, citations, or lack of background
+ knowledge
+
+
+ You want to run this
+ model privately or offline
+
+
+
+
+
+
+ What are fine-tunes bad for?
+
+
+ Fine-tuned models powerful, but they are not the "silver bullet"
+ to any issues you have with RAG currently. Some notable
+ limitations are
+
+
+
+ You need perfect recall of
+ some piece of literature or reference document
+
+
+ You want your model to have
+ perfect memory or recollection
+
+
+
+
+
+
+ In summary, if you are getting good results with RAG currently,
+ creating a fine-tune can squeeze even more performance out
+ of a model. Fine-Tunes are are for improving response quality and
+ general responses, but they are not for knowledge recall -
+ that is what RAG is for! Together, it is a powerful combination.
+
+ Please accept the terms and conditions to continue with creation and
+ ordering of a fine-tune model. We take the handling of your data
+ very seriously and will only use your uploaded data for training the
+ model, after the model is created or the order is concluded,
+ completed, or canceled your information is automatically and
+ permanently deleted.
+
+
+
Privacy Policy
+
+
+ Mintplex Labs Inc.
+
+
Effective Date: July 15, 2024
+
+
+ 1. Introduction
+
+
+ Welcome to Mintplex Labs Inc. ("we", "our", "us"). We are
+ committed to protecting your privacy and ensuring the security of
+ your personal information. This Privacy Policy describes how we
+ collect, use, and protect your information when you use our
+ services.
+
+
+
+ 2. Information We Collect
+
+
+ When you place an order with us for tuning and large language
+ model (LLM) fulfillment, we collect certain personal information
+ from you, including but not limited to:
+
+
+
Email address
+
Payment information
+
Uploaded training data
+
+
+
+ 3. Use of Information
+
+
We use the information we collect for the following purposes:
+
+
To process and fulfill your order
+
To communicate with you regarding your order
+
To improve our services
+
+
+
+ 4. Data Retention and Deletion
+
+
+ Uploaded training data is only retained for the duration of the
+ model training. Upon training completion, failure, or order
+ cancellation, the user data is permanently deleted from our
+ storage.
+
+
+ If you partially complete the order flow and do not finalize your
+ order, any details and information associated with your order will
+ be deleted 1 hour from abandonment.
+
+
+ After you confirm receipt of your resulting model files, you can
+ request us to delete your model from our storage at any time.
+ Additionally, we may proactively reach out to you to confirm that
+ you have received your model so we can delete it from storage. Our
+ model file retention policy is 3 months, after which we will
+ contact you to confirm receipt so we can remove the model from our
+ storage.
+
+
+
+ 5. Data Storage and Security
+
+
+ Our cloud storage provider is AWS. We have implement standard
+ encryption and protection policies to ensure the security of your
+ data. The storage solution has no public access, and all requests
+ for download URLs are pre-validated and signed by a minimal trust
+ program. Download URLs for the model file and associated outputs
+ are valid for 24 hours at a time. After expiration you can produce
+ refreshed links from https://my.mintplexlabs.com using the same
+ e-mail you used during checkout.
+
+
+
+ 6. Payment Processing
+
+
+ We use Stripe as our payment processor. Your email may be shared
+ with Stripe for customer service and payment management purposes.
+
+
+
+ 7. Data Sharing
+
+
+ We do not sell or share your personal information with third
+ parties except as necessary to provide our services, comply with
+ legal obligations, or protect our rights.
+
+
+
+ 8. Your Rights
+
+
+ You have the right to access, correct, or delete your personal
+ information. If you wish to exercise these rights, please contact
+ us at{" "}
+ team@mintplexlabs.com.
+
+
+
+ 9. California Privacy Rights
+
+
+ Under the California Consumer Privacy Act as amended by the
+ California Privacy Rights Act (the “CCPA”), California residents
+ have additional rights beyond what is set out in this privacy
+ notice:
+
+
+
+ Right to Know: You have the right to request
+ information about the categories and specific pieces of personal
+ information we have collected about you, as well as the
+ categories of sources from which the information is collected,
+ the purpose for collecting such information, and the categories
+ of third parties with whom we share personal information.
+
+
+ Right to Delete: You have the right to request
+ the deletion of your personal information, subject to certain
+ exceptions.
+
+
+ Right to Correct: You have the right to request
+ the correction of inaccurate personal information that we have
+ about you.
+
+
+ Right to Opt-Out: You have the right to opt-out
+ of the sale of your personal information. Note, however, that we
+ do not sell your personal information.
+
+
+ Right to Non-Discrimination: You have the right
+ not to receive discriminatory treatment for exercising any of
+ your CCPA rights.
+
+
+
+ Submitting a Request:
+
+ You may submit a request to know, delete, or correct your personal
+ information by contacting us at{" "}
+ team@mintplexlabs.com.
+ We will confirm your identity before processing your request and
+ respond within 45 days. If more time is needed, we will inform you
+ of the reason and extension period in writing. You may make a
+ request for your information twice every 12 months. If you are
+ making an erasure request, please include details of the
+ information you would like erased.
+
+
+ Please note that if you request that we remove your information,
+ we may retain some of the information for specific reasons, such
+ as to resolve disputes, troubleshoot problems, and as required by
+ law. Some information may not be completely removed from our
+ databases due to technical constraints and regular backups.
+
+
+ We will not discriminate against you for exercising any of your
+ CCPA rights.
+
+
+
+ 10. Contact Us
+
+
+ If you have any questions or concerns about this Privacy Policy,
+ please contact us at{" "}
+ team@mintplexlabs.com.
+
+
+
+ 11. Changes to This Privacy Policy
+
+
+ We may update this Privacy Policy from time to time. We will
+ notify you of any changes by posting the new Privacy Policy on our
+ website. You are advised to review this Privacy Policy
+ periodically for any changes.
+
+
+ By using our services, you agree to the terms of this Privacy
+ Policy.
+
+ Please accept the terms and conditions to continue with creation and
+ ordering of a fine-tune model.
+
+
+
+ Mintplex Labs Inc. Fine-Tuning Terms of Service
+
+
+ Last Updated: July 15, 2024
+
+
+
+ This Agreement is between Mintplex Labs Inc. ("Company") and the
+ customer ("Customer") accessing or using the services provided by
+ the Company. By signing up, accessing, or using the services,
+ Customer indicates its acceptance of this Agreement and agrees to
+ be bound by the terms and conditions outlined below.
+
+
+
+ 1. Services Provided
+
+
+ Mintplex Labs Inc. provides model fine-tuning services for
+ customers. The deliverable for these services is a download link
+ to the output ".GGUF" file that can be used by the Customer for
+ Large-Language text inferencing.
+
+
+
+ 2. Payment Terms
+
+
+
+ One-Time Payment: A one-time payment is
+ required before the execution of the training.
+
+
+ Payment Due Date: Payment is due upon order
+ placement.
+
+
+ Refund Policy: Payments are refundable in the
+ event of training failure or if the Company fails to deliver the
+ complete model file to the Customer.
+
+
+
+
+ 3. Order Form
+
+
+
+ Service: Model fine-tuning
+
+
+ Payment Amount: As specified in the order form
+
+
+ Payment Due Date: Upon order placement
+
+
+
+
+ 4. Customer Responsibilities
+
+
+ The Customer must provide all necessary data and information
+ required for model fine-tuning.
+
+
+ The Customer must ensure timely payment as per the terms mentioned
+ above.
+
+
+ The Customer understands the data collected for tuning will be
+ stored to a private cloud storage location temporarily while
+ training is in progress.
+
+
+ The Customer understands the data collected for tuning will be
+ fully deleted once the order is completed or canceled by the
+ Company.
+
+
+ The Customer understands and has reviewed the Privacy Policy for
+ Fine-Tuning by the Company.
+
+
+
+ 5. Refund Policy
+
+
+ Refunds will be processed in the event of training failure or if
+ the complete model file is not delivered to the Customer. Refunds
+ will be issued to the original payment method within 30 days of
+ the refund request.
+
+
+
+ 6. Governing Law
+
+
+ This Agreement shall be governed by and construed in accordance
+ with the laws of the State of California.
+
+
+
+ 7. Dispute Resolution
+
+
+ Any disputes arising out of or in connection with this Agreement
+ shall be resolved in the state or federal courts located in
+ California.
+
+
+
+ 8. Notices
+
+
+ All notices under this Agreement shall be in writing and shall be
+ deemed given when delivered personally, sent by confirmed email,
+ or sent by certified or registered mail, return receipt requested,
+ and addressed to the respective parties as follows:
+
For Customer: The main email address on Customer's account
+
+
+ 9. Amendments
+
+
+ The Company reserves the right to amend these terms at any time by
+ providing notice to the Customer. The Customer's continued use of
+ the services after such amendments will constitute acceptance of
+ the amended terms.
+
+
+
+ 10. Indemnity
+
+
+ The Customer agrees to indemnify, defend, and hold harmless
+ Mintplex Labs Inc., its affiliates, and their respective officers,
+ directors, employees, agents, and representatives from and against
+ any and all claims, liabilities, damages, losses, costs, expenses,
+ fees (including reasonable attorneys' fees and court costs) that
+ arise from or relate to: (a) the Customer's use of the services;
+ (b) any violation of this Agreement by the Customer; (c) any
+ breach of any representation, warranty, or covenant made by the
+ Customer; or (d) the Customer's violation of any rights of another
+ person or entity.
+