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Hello, I'm attempting to code videos. After I attempt to export/analyze data upon completetion, Cometrics immediately shuts down and prompts me to force quit. This has happened across the last five videos i've attempted to code. I've tried uninstalling and reinstalling the program. I appreciate any assistance you have. If you are available to Teams or video to walk me through any errors I may be making, I'd really appreciate it!
The text was updated successfully, but these errors were encountered:
Hello, I would be more than happy to assist with this problem, but I would need more information to schedule a Teams call. Feel free to email me directly at [email protected]
It looks like this may be a continuation of the memory usage problem. When multiple videos are coded on their computer, the second session does not save correctly and cometrics entirely freezes. This would seem like a problem with the copying of the video file.
Should look into ways to ensure memory releases, maybe add checks for memory?
Maybe there are threads that aren't closing correctly or the CPU is getting bottlenecked?
Hello, I'm attempting to code videos. After I attempt to export/analyze data upon completetion, Cometrics immediately shuts down and prompts me to force quit. This has happened across the last five videos i've attempted to code. I've tried uninstalling and reinstalling the program. I appreciate any assistance you have. If you are available to Teams or video to walk me through any errors I may be making, I'd really appreciate it!
The text was updated successfully, but these errors were encountered: