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Application freezes after multiple coding sessions - Force Quit #50

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tickets-bot opened this issue Dec 23, 2022 · 3 comments
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documentation Improvements or additions to documentation question Further information is requested

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@tickets-bot
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Hello, I'm attempting to code videos. After I attempt to export/analyze data upon completetion, Cometrics immediately shuts down and prompts me to force quit. This has happened across the last five videos i've attempted to code. I've tried uninstalling and reinstalling the program. I appreciate any assistance you have. If you are available to Teams or video to walk me through any errors I may be making, I'd really appreciate it!

@wsarce wsarce added the question Further information is requested label Dec 23, 2022
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wsarce commented Dec 23, 2022

Hello, I would be more than happy to assist with this problem, but I would need more information to schedule a Teams call. Feel free to email me directly at [email protected]

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wsarce commented Jan 27, 2023

It looks like this may be a continuation of the memory usage problem. When multiple videos are coded on their computer, the second session does not save correctly and cometrics entirely freezes. This would seem like a problem with the copying of the video file.

Should look into ways to ensure memory releases, maybe add checks for memory?

Maybe there are threads that aren't closing correctly or the CPU is getting bottlenecked?

@wsarce wsarce added the bug Something isn't working label Jan 27, 2023
@wsarce wsarce changed the title Force Quit Application freezes after multiple coding sessions - Force Quit Jan 27, 2023
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wsarce commented Jan 30, 2023

For video coding, a minimum computer specs may be required for optimal performance.

@wsarce wsarce added documentation Improvements or additions to documentation question Further information is requested and removed bug Something isn't working question Further information is requested labels Jun 15, 2023
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