-
|
What is the difference between stable and closed? When it comes to measuring MTTR, which one should we use (Active > Stable or Active > Closed)? |
Beta Was this translation helpful? Give feedback.
Answered by
mvilanova
Feb 15, 2021
Replies: 1 comment
-
|
We mark incidents as stable when we know the full scope of the incident and the risk/ impact has been mitigated/ remediated. We mark incidents as closed when we have completed a post-incident review and all post-incident action items have been assigned. I'd recommend to use Active -> Stable for Mean time to respond (MTTR). |
Beta Was this translation helpful? Give feedback.
0 replies
Answer selected by
rilutham
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
We mark incidents as stable when we know the full scope of the incident and the risk/ impact has been mitigated/ remediated. We mark incidents as closed when we have completed a post-incident review and all post-incident action items have been assigned. I'd recommend to use Active -> Stable for Mean time to respond (MTTR).