The Ranksystem Bot seems to be running (but is not connected to ts)

[qeinz]

Description | Fill out below
Due to the fact, that the Rankbot is disconnecting from the Teamspeak server every now and then and so the following message is in the panel:

let's run a check which makes a check via web request to the api of the bot, but we get back there that it is running, although the bot is not even online, which makes absolutely no sense?! please fix it

Ranksystem Version | 1.3.23
Are you using TeamSpeak or TeaSpeak? | Teamspeak
Link to your Ranksystem Stats page | optional
Pastebin Link to your Ranksystem Log *¹ |

2023-10-08 19:57:16.293523 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 19:47:15.736503 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 19:37:14.356794 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 19:27:13.644603 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 19:17:12.047220 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 19:07:11.697147 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 18:57:10.140896 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 18:47:09.601266 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 18:37:08.991195 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 18:27:07.219138 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 18:17:06.755941 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 18:07:05.325490 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 17:57:04.764864 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 17:47:03.104121 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 17:37:02.282034 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 17:27:01.374412 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 17:17:00.722173 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 17:06:59.027528 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 16:56:57.281282 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 16:46:56.708004 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.
2023-10-08 16:36:55.788198 INFO Addon: 'channelinfo_toplist' writing new channelinfo toplist to channel description.

1) What did you do?

Nothing

2) What result did you get?

Wrong check message

3) What result did you expect?

"Bot is not running"

---

*¹ Ranksystem Log - HOW-TO

• Change the Log-Level to 6 - Debug (-> Webinterface -> Other -> Log-Level).
• Change the default language to EN english (-> Webinterface -> Other -> Language).
• Restart the Ranksystem Bot and let it run for at least 10 minutes (-> Webinterface -> Start / Stop bot -> Restart bot).
• Add a Ranksystem-Log extract which contains all since the last restart (-> Webinterface -> Start / Stop bot -> at bottom).
• Please use https://pastebin.com/ for sharing the log.

[Newcomer1989]

Hey qeinz, would be nice to get a few more information. Your log is very short with a time frame of ~3 hours.

The message on the stats page appears, when the Ranksystem didn't update the stats for longer than 10 minutes. There are two possible reasons:

1. The Ranksystem Bot is really offline (mean stopped, crashed or anything else).
2. The Ranksystem Bot is in a death loop or working longer than expected for some event.

For both situations, we need more of the Ranksystem log to be able to help here.

[qeinz]

thx, where can i get more logs?

[Newcomer1989]

Ranksystem Log - HOW-TO

• Change the Log-Level to 6 - Debug (-> Webinterface -> Other -> Log-Level).
• Change the default language to EN english (-> Webinterface -> Other -> Language).
• Restart the Ranksystem Bot and let it run for as long as the error happens again (-> Webinterface -> Start / Stop bot -> Restart bot).
• Add a Ranksystem-Log extract which contains all since the last restart (-> Webinterface -> Start / Stop bot -> at bottom).
• Please use https://pastebin.com/ for sharing the log.