Error - "This card action is disabled because you've blocked"

[kf-paulbrown]

Logging this further to @v-royavinash's request to log this as a fresh issue (ref: #239 (comment)).

One of our users has reported an issue with IceBreaker whereby when a match is made and they click on any of the chat/propose/pause buttons they receive an error saying "This card action is disabled because you've blocked":

Note that this isn't occurring for all users, only one has reported it so far.

[jeiler1]

I also have a customer facing this exact issue--he can access Icebreaker on his phone and his old computer, but not on his new computer. Would you prefer I created a new ticket, or simply follow this ticket?

[v-royavinash]

@kf-paulbrown Thank you for your query. We will check on it and keep you updated

[stevegreenwood]

I also have one customer who has reported this problem.

[gsv022]

Hi @kf-paulbrown ,
Please share the logs.
To reach app insights, Go to resource group-->Application Insights-->Under investigate click Failures. Copy the logs and paste it in this chat.

[kf-paulbrown]

EXCEPTION 1
Microsoft.Bot.Schema.ErrorResponseException:
at Microsoft.Bot.Connector.Conversations+d__10.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Connector.ConversationsExtensions+d__17.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotFrameworkAdapter+d__33.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.TurnContext+<>c__DisplayClass31_0+<g__SendActivitiesThroughAdapter|1>d.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.TurnContext+d__30.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Icebreaker.Helpers.ConversationHelper+<>c__DisplayClass6_0+<b__1>d.MoveNext (IceBreaker, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotFrameworkAdapter+TenantIdWorkaroundForTeamsMiddleware+d__0.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.MiddlewareSet+d__3.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotAdapter+d__22.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at Microsoft.Bot.Builder.BotAdapter+d__22.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotFrameworkAdapter+d__29.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotFrameworkAdapter+d__27.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Icebreaker.Helpers.ConversationHelper+<>c__DisplayClass6_0+<b__0>d.MoveNext (IceBreaker, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotFrameworkAdapter+TenantIdWorkaroundForTeamsMiddleware+d__0.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.MiddlewareSet+d__3.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotAdapter+d__22.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at Microsoft.Bot.Builder.BotAdapter+d__22.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotFrameworkAdapter+d__59.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Icebreaker.Helpers.ConversationHelper+d__6.MoveNext (IceBreaker, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null)

EXCEPTION 2
Microsoft.Rest.HttpOperationException:
at Microsoft.Bot.Connector.Teams.TeamsOperations+d__8`1.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Connector.Teams.TeamsOperations+d__6.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Connector.Teams.TeamsOperationsExtensions+d__1.MoveNext (Microsoft.Bot.Connector, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.Teams.TeamsInfo+d__1.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Icebreaker.Helpers.ConversationHelper+d__8.MoveNext (IceBreaker, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Icebreaker.Helpers.ConversationHelper+<>c__DisplayClass9_0+<b__0>d.MoveNext (IceBreaker, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotFrameworkAdapter+TenantIdWorkaroundForTeamsMiddleware+d__0.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.MiddlewareSet+d__3.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotAdapter+d__22.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at Microsoft.Bot.Builder.BotAdapter+d__22.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotFrameworkAdapter+d__29.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Microsoft.Bot.Builder.BotFrameworkAdapter+d__27.MoveNext (Microsoft.Bot.Builder, Version=4.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Icebreaker.Helpers.ConversationHelper+d__11.MoveNext (IceBreaker, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Icebreaker.Helpers.ConversationHelper+d__9.MoveNext (IceBreaker, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null)
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
at Icebreaker.Services.MatchingService+d__7.MoveNext (IceBreaker, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null)

[gsv022]

Please give us sometime to get back to you on this issue

[ara4277]

we are noticing same issue to few users. Please share if any fix is identified

[gsv022]

@kf-paulbrown, please share your outlook id so that we can discuss the issue internally.

[kf-paulbrown]

@kf-paulbrown, please share your outlook id so that we can discuss the issue internally.
paul dot brown at knightfrank dot com

[ara4277]

we still got few users who are noticing this issue. please share any fix if identified to resolve this issue in timely manner.

[daniel-nov]

I also noticed this behavior after 20-30 min after the bot sends the matchmaking card.

[chartaam]

I also have a user with this issue. (We are not yet running the latest version of Icebreaker.)

[kf-paulbrown]

Update: I spent some time with the dev team a couple of weeks ago and redeployed the IceBreaker application, but we are still seeing the issue. I am still in contact with them and will update with details when we have resolved the issue.

This issue would be kept "Open".