Ops-8.md

Release Ops-8 | 39 : 43 pts. | Status: Released

Release Date: 2022-08-19

• [dev] - K8s cluster revamp/resize
• [zd] - Zendesk Support for Opt-Out flows
• [dev,staging,prod] - Image App, hosting for pinpoint images
• [dev] - PHP Admin in AWS

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Epics -- Estimated: 36 Actual: 40 pts.

Epic - [dev] - Configure Legacy Admin Ecosystem - 8:8 pts. - ✔️closed - zenhub-dev/#239

Labels: Epic ops

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Linked Issues: 2

Est	Act	Type	Title	Labels	Status	Link
+5	+5	Issue	Legacy Admin Forge & Envoyer Setup	ops	✔️closed	zenhub-dev/#233
+3	+3	Issue	[dev] - Test Forge and Envoyer reachability	ops	✔️closed	zenhub-dev/#240

Epic - Image Hosting for Pinpoint Images - 3:3 pts. - ✔️closed - zenhub-dev/#252

Create img as a frontend static app to replace image hosting out of php app

Labels: Epic ops

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Linked Issues: 3

Est	Act	Type	Title	Labels	Status	Link
+1	+1	Issue	[dev] -- Create img app	ops	✔️closed	zenhub-dev/#255
+1	+1	Issue	[staging] -- Create img app	ops	✔️closed	zenhub-dev/#256
+1	+1	Issue	[prod] -- Create img app	ops	✔️closed	zenhub-dev/#257

Epic - Zendesk Custom Fields for Opt-Out - 3:3 pts. - ✔️closed - zenhub-dev/#263

We need to add a few custom fields to Zendesk to make the new opt-out flow on landing pages better

Ticket Type: [drop-down]

• Resident Support
• Property Support
• Opt-Out

Opt-Out Reason: [drop-down]

• I’m currently paying less for similar services.
• I’m moving out soon.
• I don’t want to switch providers.
• I already utilize services from this provider.
• Other.

In addition to these fields, we need to update the existing automations that currently categorize emails into groups. To have it also set the Ticket Type.

We need to do some additional training with the RSAs for when a user by passes the opt-out form, and just sends in an email:

People who just email in to opt-out will create a new Resident Support ticket. We need to show the RSAs when you get an opt-out ticket via Resident Support Email:

• Update the ticket type to opt-out
• Talk to the resident and find out why and update it in the drop down

Reference Docs: https://support.zendesk.com/hc/en-us/articles/4408824384538-Reporting-with-custom-fields

Labels: Epic ops

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Linked Issues: 3

Est	Act	Type	Title	Labels	Status	Link
+1	+1	Issue	[zd] Create Custom Fields	ops	✔️closed	zenhub-dev/#264
+1	+1	Issue	[zd] Update Automations	ops	✔️closed	zenhub-dev/#265
+1	+1	Issue	[zd] Update Agent Views	ops	✔️closed	zenhub-dev/#266

Epic - Kubernetes Cluster Refactor - 22:26 pts. - ✔️closed - zenhub-dev/#322

The K8s cluster in its current state was an unpolished PoC sent to prod as a hosting environment for new 2.0 services was needed immediately.

After using it in this state for the past couple of months certain iterable improvements were noted and backlogged. This epic is for the representation of effort for the first of these improvements but more importantly for decoupling the monolithic cluster management into multiple chunks easier to affect by logical groupings, facilitating easier improvements in the future.

Work to be done: Resize the cluster onto new node types Stand up a new second cluster Deploy parallel cluster infrastructure Prep and deploy applications to new cluster Cut over with minimal to no downtime Promote the cut over per environment

Labels: Epic ops

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Linked Issues: 8

Est	Act	Type	Title	Labels	Status	Link
+1	+2	Issue	SPIKE - Decide on new cluster node size	ops	✔️closed	zenhub-dev/#323
+2	+2	Issue	Dev - Cluster resize	ops	✔️closed	zenhub-dev/#324
+8	+13	Issue	POC - Refactor cluster	ops	✔️closed	zenhub-dev/#327
+2	+2	Issue	Dev - Deploy cluster refactor	ops	✔️closed	zenhub-dev/#328
+3	+2	Issue	Prepare deployed applications for new cluster deployment	ops	✔️closed	zenhub-dev/#331
+2	+1	Issue	Dev - Deploy apps to new cluster	ops	✔️closed	zenhub-dev/#332
+2	+2	Issue	Dev - New cluster cutover	ops	✔️closed	zenhub-dev/#335
+2	+2	Issue	Dev - Old cluster cleanup	ops	✔️closed	zenhub-dev/#338

Issues without Epics: || 3 pts.

Est	Act	Type	Title	Labels	Status	Link
+3	+3	Issue	Build deploy process for pinpoint templates	ops	✔️closed	zenhub-dev/#351