[question]: Why is my subscription id always different than the OneSignal portal?

[RZR666]

How can we help?

So, I'm sending the below to my database,

window.plugins.OneSignal.User.pushSubscription.id

and I recieve "2e42c94b-d8e8-4b98-8f3b-c7e4947e22ca" which is completely different to my Subscription ID that gets created on the OneSignal portal.

I've tried uninstalling and re-installing the app but I'm just getting the same issue.

Any help appreciated.

Thanks

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[RZR666]

ok for anyone else that's having the same issue ...

window.plugins.OneSignal.User.pushSubscription.id

I've no idea what that returns, it doesn't exist in my OneSignal portal, so I ignore this completely now.

Instead I use the external id that I set in the cordova plugin, to get the user on the api side, which strangely doesn't return any subscriptions even though one gets created on the One Signal portal and this is the only user i have.

$url = "https://onesignal.com/api/v1/apps/" . $one_signal_app_id . "/users/by/external_id/" . $user_uid;

the user contains a one signal id, which is the correct one on the portal with a subscription, and I can send push notifications using that.

I can only suspect that the change from being device centric has left a lot of inconsistencies.

[jennantilla]

Hi @RZR666 apologies for any confusion here. OneSignal.User.pushSubscription.id should indeed match the Subscription ID field found in the dashboard. Would you be able to share the logs from your device so we can dig into this deeper? Thanks!

[RZR666]

I've sent them to one signal support, Ive not heard nothing back since.

It's returning the wrong subscription id from the api too, its a subscription id that doesn't exist on the one signal portal. So it's not an sdk issue, since the api is returning the same unknown id.

[josephvoxone]

Indeed I have the same issue, In the past, OneSignal used to operate based on UUID Device and like IMEI, which were derived from the device being used. However, now the UUID tends to change dynamically.

[jennantilla]

Hello everyone, apologies that this issue has gone stale. If this is still an issue for anyone, please feel free to provide the logs from your device so we can dig into this deeper. Thank you!