Sales Order Header Missing and Page Format Messed Up

[flecb001]

Hi. I'm pretty unfamiliar with OpenMage/Magento but have been handed a problem to solve. On my sales_order/view page the header at the top that contains the order # and date time, along with the buttons for Credit Memo, Refulfill, Resubmit, etc are missing. The interesting thing is that of 8 environments (6 dev and 2 prod) that this code is running in the header is there in all except one. Exact same code can be connected to each of the environments so I'm pretty sure it's not actually the files causing an issue, but who knows. Perhaps something in the database but I'm not seeing anything in there that makes sense. I'm looking for suggestions on how I could find the issue. I'm reading up on the file structure but this is pretty foreign compared to what I normally code in.

With the header missing (not even present in the HTML and hidden) the details get tossed into the left side column.

Any thoughts or suggestions would be appreciated.

[kiatng]

It looks like the page is backend. The appearance of buttons Credit Memo, Refulfill, Resubmit depend on the order. And it looks like there is/are extension(s) rendering the buttons. In the core, the rendering happens in this file:

magento-lts/app/code/core/Mage/Adminhtml/Block/Sales/Order/View.php

Lines 43 to 197 in 355cff5

	$this->_removeButton('delete');
	$this->_removeButton('reset');
	$this->_removeButton('save');
	$this->setId('sales_order_view');
	$order = $this->getOrder();
	$coreHelper = Mage::helper('core');
	if ($this->_isAllowedAction('edit') && $order->canEdit()) {
	$confirmationMessage = $coreHelper->jsQuoteEscape(
	Mage::helper('sales')->__('Are you sure? This order will be canceled and a new one will be created instead')
	);
	$onclickJs = 'deleteConfirm(\'' . $confirmationMessage . '\', \'' . $this->getEditUrl() . '\');';
	$this->_addButton('order_edit', [
	'label' => Mage::helper('sales')->__('Edit'),
	'onclick' => $onclickJs,
	]);
	// see if order has non-editable products as items
	$nonEditableTypes = array_keys($this->getOrder()->getResource()->aggregateProductsByTypes(
	$order->getId(),
	array_keys(Mage::getConfig()
	->getNode('adminhtml/sales/order/create/available_product_types')
	->asArray()),
	false
	));
	if ($nonEditableTypes) {
	$confirmationMessage = $coreHelper->jsQuoteEscape(
	Mage::helper('sales')->__(
	'This order contains (%s) items and therefore cannot be edited through the admin interface at this time, if you wish to continue editing the (%s) items will be removed, the order will be canceled and a new order will be placed.',
	implode(', ', $nonEditableTypes),
	implode(', ', $nonEditableTypes)
	)
	);
	$this->_updateButton(
	'order_edit',
	'onclick',
	'if (!confirm(\'' . $confirmationMessage . '\')) return false;' . $onclickJs
	);
	}
	}
	if ($this->_isAllowedAction('cancel') && $order->canCancel()) {
	$confirmationMessage = $coreHelper->jsQuoteEscape(
	Mage::helper('sales')->__('Are you sure you want to cancel this order?')
	);
	$this->_addButton('order_cancel', [
	'label' => Mage::helper('sales')->__('Cancel'),
	'onclick' => 'deleteConfirm(\'' . $confirmationMessage . '\', \'' . $this->getCancelUrl() . '\')',
	]);
	}
	if ($this->_isAllowedAction('emails') && !$order->isCanceled()) {
	$confirmationMessage = $coreHelper->jsQuoteEscape(
	Mage::helper('sales')->__('Are you sure you want to send order email to customer?')
	);
	$this->addButton('send_notification', [
	'label' => Mage::helper('sales')->__('Send Email'),
	'onclick' => "confirmSetLocation('{$confirmationMessage}', '{$this->getEmailUrl()}')",
	]);
	}
	// invoice action intentionally
	if ($this->_isAllowedAction('invoice') && $order->canVoidPayment()) {
	$confirmationMessage = $coreHelper->jsQuoteEscape(
	Mage::helper('sales')->__('Are you sure you want to void the payment?')
	);
	$this->addButton('void_payment', [
	'label' => Mage::helper('sales')->__('Void'),
	'onclick' => "confirmSetLocation('{$confirmationMessage}', '{$this->getVoidPaymentUrl()}')",
	]);
	}
	if ($this->_isAllowedAction('hold') && $order->canHold()) {
	$this->_addButton('order_hold', [
	'label' => Mage::helper('sales')->__('Hold'),
	'onclick' => 'setLocation(\'' . $this->getHoldUrl() . '\')',
	]);
	}
	if ($this->_isAllowedAction('unhold') && $order->canUnhold()) {
	$this->_addButton('order_unhold', [
	'label' => Mage::helper('sales')->__('Unhold'),
	'onclick' => 'setLocation(\'' . $this->getUnholdUrl() . '\')',
	]);
	}
	if ($this->_isAllowedAction('review_payment')) {
	if ($order->canReviewPayment()) {
	$confirmationMessage = $coreHelper->jsQuoteEscape(
	Mage::helper('sales')->__('Are you sure you want to accept this payment?')
	);
	$onClick = "confirmSetLocation('{$confirmationMessage}', '{$this->getReviewPaymentUrl('accept')}')";
	$this->_addButton('accept_payment', [
	'label' => Mage::helper('sales')->__('Accept Payment'),
	'onclick' => $onClick,
	]);
	$confirmationMessage = $coreHelper->jsQuoteEscape(
	Mage::helper('sales')->__('Are you sure you want to deny this payment?')
	);
	$onClick = "confirmSetLocation('{$confirmationMessage}', '{$this->getReviewPaymentUrl('deny')}')";
	$this->_addButton('deny_payment', [
	'label' => Mage::helper('sales')->__('Deny Payment'),
	'onclick' => $onClick,
	]);
	}
	if ($order->canFetchPaymentReviewUpdate()) {
	$this->_addButton('get_review_payment_update', [
	'label' => Mage::helper('sales')->__('Get Payment Update'),
	'onclick' => 'setLocation(\'' . $this->getReviewPaymentUrl('update') . '\')',
	]);
	}
	}
	if ($this->_isAllowedAction('invoice') && $order->canInvoice()) {
	$_label = $order->getForcedDoShipmentWithInvoice() ?
	Mage::helper('sales')->__('Invoice and Ship') :
	Mage::helper('sales')->__('Invoice');
	$this->_addButton('order_invoice', [
	'label' => $_label,
	'onclick' => 'setLocation(\'' . $this->getInvoiceUrl() . '\')',
	'class' => 'go'
	]);
	}
	if ($this->_isAllowedAction('ship') && $order->canShip()
	&& !$order->getForcedDoShipmentWithInvoice()
	) {
	$this->_addButton('order_ship', [
	'label' => Mage::helper('sales')->__('Ship'),
	'onclick' => 'setLocation(\'' . $this->getShipUrl() . '\')',
	'class' => 'go'
	]);
	}
	if ($this->_isAllowedAction('creditmemo') && $order->canCreditmemo()) {
	$onClick = "setLocation('{$this->getCreditmemoUrl()}')";
	if ($order->getPayment()->getMethodInstance()->isGateway()) {
	$confirmationMessage = $coreHelper->jsQuoteEscape(
	Mage::helper('sales')->__('This will create an offline refund. To create an online refund, open an invoice and create credit memo for it. Do you wish to proceed?')
	);
	$onClick = "confirmSetLocation('{$confirmationMessage}', '{$this->getCreditmemoUrl()}')";
	}
	$this->_addButton('order_creditmemo', [
	'label' => Mage::helper('sales')->__('Credit Memo'),
	'onclick' => $onClick,
	'class' => 'go'
	]);
	}
	/** @var Mage_Sales_Helper_Reorder $helper */
	$helper = $this->helper('sales/reorder');
	if ($this->_isAllowedAction('reorder')
	&& $helper->isAllowed($order->getStore())
	&& $order->canReorderIgnoreSalable()
	) {
	$this->_addButton('order_reorder', [

Look for $this->_removeButton() and $this->_addButton(). As you can see, the buttons are added depending on certain conditions.

The extension(s) that add additional buttons should be located in these folders:

1. app\code\local\
2. app\code\community

To locate the file(s), do a search for Refilfill or $this->_addButton in the above folders.

[kiatng]

The mess up style on the page is probably due to an error/exception. Check for errors in var/log/exception.log and var/log/system.log. If the developer mode is enabled (at the server config):

magento-lts/app/Mage.php

Lines 28 to 33 in 355cff5

	if (!empty($_SERVER['MAGE_IS_DEVELOPER_MODE']) || !empty($_ENV['MAGE_IS_DEVELOPER_MODE'])) {
	Mage::setIsDeveloperMode(true);
	ini_set('display_errors', '1');
	ini_set('error_prepend_string', '<pre>');
	ini_set('error_append_string', '</pre>');
	}

the error message can sometimes be hidden on the order page. You can look for it by pressing F12 in your browser to examine the HTML source.