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Impossible to create a book from the backoffice #1312

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antho2305 opened this issue Nov 12, 2024 · 3 comments
Open

Impossible to create a book from the backoffice #1312

antho2305 opened this issue Nov 12, 2024 · 3 comments

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@antho2305
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There's an issue while booking from the backoffice, when I want to create an order the calendar doesn't show, i can't select an user.
In google dev tool I got an error :
Uncaught ReferenceError: initialDate is not defined and url: rooms_booking_url, is not defined so impossible to book from here...

@aman-webkul
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Thank you for bringing this issue to our attention. But we have not encountered this problem on our end yet.

To help us better understand and debug the issue you're facing, could you please share the following:

  1. A screenshot of the error message you’re seeing in the developer tools (Uncaught ReferenceError: initialDate is not defined and url: rooms_booking_url, is not defined ) and the Book Now page.
  2. Steps to reproduce the issue — this will help us replicate the problem on our system.

@antho2305
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antho2305 commented Nov 12, 2024

Thank you for bringing this issue to our attention. But we have not encountered this problem on our end yet.

To help us better understand and debug the issue you're facing, could you please share the following:

  1. A screenshot of the error message you’re seeing in the developer tools (Uncaught ReferenceError: initialDate is not defined and url: rooms_booking_url, is not defined ) and the Book Now page.
  2. Steps to reproduce the issue — this will help us replicate the problem on our system.

Well I fixed the issue. But to reproduce it, I made a fresh install directly with the 1.6.1 package so I got the pb.
First I ve downloaded the zip package 1.6.1 from your website directly not GitHub everything went smooth no error and no problem installing it but when I wanted to book from backend there was no calendar showing that here I had the issue. So what I did, I deleted everything and downloaded the 1.6.0 on GitHub and upgrade to 1.6.1 using the module “upgrade in one click” and now everything is fine and works perfectly.

@aman-webkul
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We have tried the steps you mentioned but are unable to reproduce the error. It seems that this issue may be server-specific.

Could you please provide the following details to help us investigate further?

1.Which version of PHP are you using?
2.What operating system is your server running on?
3.Which web server are you using? (e.g., Apache [version], Nginx, Microsoft IIS, etc.)
4.Which web browser are you using to access QloApps?

Additionally, please share your admin URL so that we can check the issue directly. This will help us debug the problem more efficiently.

If you're not comfortable sharing these details here, you can create a support ticket at https://support.uvdesk.com/en/customer/create-ticket/

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