IOS open file with error "Error while downloading file"

[Soonogo]

Description: IOS open file with error "Error while downloading file"

Environment Information:

• Rocket.Chat Server Version: 6.9
• Rocket.Chat App Version: 4.49.1.61641
• Device Name: iphone XR
• OS Version: 15.6

Steps to reproduce:

1. Open chat window
2. click xxx.pdf
3. click download png

Expected behavior:

open PDF file & download png & download video

Actual behavior:

"Error while downloading file"
"Error while saving video"
"Error while saving image"

Additional context:

[dnlsilva]

This is a permissions or device storage error.
Please try to reinstall the application, test on another device, or send the file with the error as it was not possible to reproduce the error here.

[Soonogo]

This issue has only recently emerged; About half a month ago, my iOS device had no issues. Recently, some iOS client devices are experiencing this issue, while others are not (so far, no Android phones have shown this problem). However, none of us had this issue half a month ago. Could it be related to the recent client upgrade? I have already reinstalled the client and cleared the cache, but it still doesn't seem to work.

[teach404]

We can also confirm this error on some devices. It has nothing to do with the file (sometime it works and sometimes the error appears).

ATM we dont know what is causing this. But its a problem

[lovekyleman]

confirm this error on iOS app
Videos can't be saved now