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Dialogflow App Configuration

Search Dialogflow in the Apps menu on your Rocket.Chat administration panel, as shown below:

Click open your Dialogflow app to see the settings available to you as an administrator under the Settings tab.

Following are the settings available:

  1. Set the name of the bot you have already configured in Bot Username. This is the user who will assist the conversations through Dialogflow integration.

2. Project Id, Environment (The environment on which the bot is set up), Client Email, Private Key are the credentials available inside your dialog flow instance, and Language lets you choose the language in which you'd be interacting with the Bot.

3. Suppose the Omnichannel end-user asks something that the bot is not trained to answer and fails. Fallback Responses Limit defines how many failures of the conversation should be forwarded to a human agent.

4. Upon bot-to-live agent handover, the visitor is transferred to Target Department for Handover.

5. The Bot sends a Handover Message to the visitor upon handover.

6. The Bot sends Service Unavailable Message to Visitor if service is unavailable.

7. The Close Chat Message is sent automatically when a chat is closed.

8. If Hide Quick Replies is enabled, then all quick-replies will hide when a visitor clicks on any one of them.

9. Hit Save.

Dialogflow app is successfully configured.