Go to Administration > Workspace > Apps. Go to the Installed tab and search Facebook Messenger.
Click open your Facebook app to see the settings available to you as an administrator:
Following are the settings available:
1. Agents Display Name: You can choose to display the agent's name or username.
2. File Upload Enabled: You can enable/disable file sharing and also set a limit for maximum upload size.
3. And you can select the type of files you wish the Agents and your Facebook Contacts can share under Accepted Media Types
4. Hit Save Changes in the top right corner to save your settings
Your Facebook app is successfully configured and you can see the new Facebook channel upon closing the administration panel, as shown below:
