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README.md

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Rasa App Configuration

Search Rasa in the Apps menu on your Rocket.Chat administration panel, as shown below:

Click open your Rasa app to see the settings available to you as an administrator under the Settings tab.

Following are the settings available:

  1. Set the name of the bot you have already configured in Bot Username. This is the user who will assist the conversations through Rasa integration.
  2. Rasa Server URL is available inside your Rasa instance.
  3. The Bot sends Service Unavailable Message to the visitor if service is unavailable.
  4. The Close Chat Message is sent automatically when a chat is closed.
  5. The Bot sends a Handover Message to the Visitor upon handover.
  6. Upon bot-to-live agent handover, the visitor is transferred to Default Handover Department Name.
  7. Enabling Enable Callbacks setting will allow the app to use only callback messages. This feature is useful when you are using Reminder messages in your RASA bot.
  8. If Hide Quick Replies enabled, then all quick-replies will hide when a visitor clicks on any one of them.
  9. Hit Save.

Rasa app is successfully configured.