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Guide to be followed by omnichannel agents to assist customers. |
As an Omnichannel agent, you can log in to your workspace using your username or email, and password. You can handle omnichannel or Livechat conversations.
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To be an Omnichannel agent, you must have the Omnichannel Agent role. Contact your administrator if you need the role.
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As an omnichannel agent, your home screen has Omnichannel navigation tab that has features for:
- Opening Omnichannel Queue
- Setting Omnichannel Agent's Availability
- Opening up Omnichannel Contact Center
To make yourself available to take up conversations:
- Click
.png)
icon to set your status to Available - Click
to set your status to Unavailable.
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