diff --git a/feature-libs/customer-ticketing/components/list/customer-ticketing-create/customer-ticketing-create-dialog/customer-ticketing-create-dialog.component.spec.ts b/feature-libs/customer-ticketing/components/list/customer-ticketing-create/customer-ticketing-create-dialog/customer-ticketing-create-dialog.component.spec.ts
index a3ac259d1be..c18781df6a0 100644
--- a/feature-libs/customer-ticketing/components/list/customer-ticketing-create/customer-ticketing-create-dialog/customer-ticketing-create-dialog.component.spec.ts
+++ b/feature-libs/customer-ticketing/components/list/customer-ticketing-create/customer-ticketing-create-dialog/customer-ticketing-create-dialog.component.spec.ts
@@ -1,11 +1,20 @@
 import { ComponentFixture, TestBed } from '@angular/core/testing';
-import { I18nTestingModule, RoutingService } from '@spartacus/core';
+import {
+  GlobalMessageEntities,
+  GlobalMessageService,
+  GlobalMessageType,
+  HttpErrorModel,
+  I18nTestingModule,
+  RoutingService,
+  Translatable,
+  TranslationService,
+} from '@spartacus/core';
 import {
   CustomerTicketingFacade,
   TicketStarter,
 } from '@spartacus/customer-ticketing/root';
 import { LaunchDialogService } from '@spartacus/storefront';
-import { EMPTY, of } from 'rxjs';
+import { EMPTY, Observable, of, throwError } from 'rxjs';
 import { CustomerTicketingCreateDialogComponent } from './customer-ticketing-create-dialog.component';
 import createSpy = jasmine.createSpy;
 
@@ -54,10 +63,25 @@ class MockCustomerTicketingFacade implements Partial<CustomerTicketingFacade> {
   );
 }
 
+class MockGlobalMessageService implements Partial<GlobalMessageService> {
+  get(): Observable<GlobalMessageEntities> {
+    return of({});
+  }
+  add(_: string | Translatable, __: GlobalMessageType, ___?: number): void {}
+  remove(_: GlobalMessageType, __?: number): void {}
+}
+
+class MockTranslationService {
+  translate(): Observable<string> {
+    return of('translated string');
+  }
+}
+
 describe('CustomerTicketingCreateDialogComponent', () => {
   let component: CustomerTicketingCreateDialogComponent;
   let fixture: ComponentFixture<CustomerTicketingCreateDialogComponent>;
   let customerTicketingFacade: CustomerTicketingFacade;
+  let globalMessageService: GlobalMessageService;
 
   beforeEach(async () => {
     await TestBed.configureTestingModule({
@@ -70,9 +94,14 @@ describe('CustomerTicketingCreateDialogComponent', () => {
           useClass: MockCustomerTicketingFacade,
         },
         { provide: RoutingService, useClass: MockRoutingService },
+        { provide: GlobalMessageService, useClass: MockGlobalMessageService },
+        { provide: TranslationService, useClass: MockTranslationService },
       ],
     }).compileComponents();
     customerTicketingFacade = TestBed.inject(CustomerTicketingFacade);
+    globalMessageService = TestBed.inject(GlobalMessageService);
+
+    spyOn(globalMessageService, 'add').and.callThrough();
   });
 
   beforeEach(() => {
@@ -109,5 +138,41 @@ describe('CustomerTicketingCreateDialogComponent', () => {
       component.createTicketRequest();
       expect(customerTicketingFacade.createTicket).not.toHaveBeenCalled();
     });
+
+    it('should handle HttpErrorModel error correctly when creating a ticket', () => {
+      const expectedErrorMessage = 'mock-error-message';
+      const error = new HttpErrorModel();
+      error.details = [{ message: expectedErrorMessage }];
+      customerTicketingFacade.createTicket = createSpy().and.returnValue(
+        throwError(error)
+      );
+      component.form.get('message')?.setValue(mockTicketStarter.message);
+      component.form.get('subject')?.setValue(mockTicketStarter.subject);
+      component.form.get('ticketCategory')?.setValue(mockCategories);
+      component.form.get('associatedTo')?.setValue(mockTicketAssociatedObjects);
+      component.createTicketRequest();
+
+      expect(globalMessageService.add).toHaveBeenCalledWith(
+        { raw: expectedErrorMessage },
+        GlobalMessageType.MSG_TYPE_ERROR
+      );
+    });
+
+    it('should handle other error correctly when creating a ticket', () => {
+      const expectedErrorMessage = 'error';
+      customerTicketingFacade.createTicket = createSpy().and.returnValue(
+        throwError(expectedErrorMessage)
+      );
+      component.form.get('message')?.setValue(mockTicketStarter.message);
+      component.form.get('subject')?.setValue(mockTicketStarter.subject);
+      component.form.get('ticketCategory')?.setValue(mockCategories);
+      component.form.get('associatedTo')?.setValue(mockTicketAssociatedObjects);
+      component.createTicketRequest();
+
+      expect(globalMessageService.add).toHaveBeenCalledWith(
+        { raw: 'translated string' },
+        GlobalMessageType.MSG_TYPE_ERROR
+      );
+    });
   });
 });
diff --git a/feature-libs/customer-ticketing/components/list/customer-ticketing-create/customer-ticketing-create-dialog/customer-ticketing-create-dialog.component.ts b/feature-libs/customer-ticketing/components/list/customer-ticketing-create/customer-ticketing-create-dialog/customer-ticketing-create-dialog.component.ts
index 5d8e02e751c..0017b3c0853 100644
--- a/feature-libs/customer-ticketing/components/list/customer-ticketing-create/customer-ticketing-create-dialog/customer-ticketing-create-dialog.component.ts
+++ b/feature-libs/customer-ticketing/components/list/customer-ticketing-create/customer-ticketing-create-dialog/customer-ticketing-create-dialog.component.ts
@@ -4,7 +4,7 @@
  * SPDX-License-Identifier: Apache-2.0
  */
 
-import { Component, Input, OnDestroy, OnInit } from '@angular/core';
+import { Component, Input, OnDestroy, OnInit, inject } from '@angular/core';
 import { FormControl, FormGroup, Validators } from '@angular/forms';
 import {
   AssociatedObject,
@@ -14,8 +14,15 @@ import {
   TicketStarter,
 } from '@spartacus/customer-ticketing/root';
 import { FormUtils } from '@spartacus/storefront';
-import { Observable, Subscription } from 'rxjs';
+import { Observable, Subscription, of } from 'rxjs';
 import { CustomerTicketingDialogComponent } from '../../../shared/customer-ticketing-dialog/customer-ticketing-dialog.component';
+import {
+  GlobalMessageService,
+  GlobalMessageType,
+  HttpErrorModel,
+  TranslationService,
+} from '@spartacus/core';
+import { catchError, first } from 'rxjs/operators';
 @Component({
   selector: 'cx-customer-ticketing-create-dialog',
   templateUrl: './customer-ticketing-create-dialog.component.html',
@@ -27,7 +34,12 @@ export class CustomerTicketingCreateDialogComponent
   ticketCategories$: Observable<Category[]> =
     this.customerTicketingFacade.getTicketCategories();
   ticketAssociatedObjects$: Observable<AssociatedObject[]> =
-    this.customerTicketingFacade.getTicketAssociatedObjects();
+    this.customerTicketingFacade.getTicketAssociatedObjects().pipe(
+      catchError((error: any) => {
+        this.handleError(error);
+        return of([]);
+      })
+    );
   subscription: Subscription;
 
   @Input()
@@ -38,6 +50,10 @@ export class CustomerTicketingCreateDialogComponent
 
   attachment: File;
 
+  protected globalMessage = inject(GlobalMessageService);
+
+  protected translationService = inject(TranslationService);
+
   protected getCreateTicketPayload(form: FormGroup): TicketStarter {
     return {
       message: form?.get('message')?.value,
@@ -108,13 +124,37 @@ export class CustomerTicketingCreateDialogComponent
           complete: () => {
             this.onComplete();
           },
-          error: () => {
-            this.onError();
+          error: (error: any) => {
+            this.handleError(error);
           },
         });
     }
   }
 
+  protected handleError(error: any): void {
+    if (error instanceof HttpErrorModel) {
+      (error.details ?? []).forEach((err) => {
+        if (err.message) {
+          this.globalMessage.add(
+            { raw: err.message },
+            GlobalMessageType.MSG_TYPE_ERROR
+          );
+        }
+      });
+    } else {
+      this.translationService
+        .translate('httpHandlers.unknownError')
+        .pipe(first())
+        .subscribe((text) => {
+          this.globalMessage.add(
+            { raw: text },
+            GlobalMessageType.MSG_TYPE_ERROR
+          );
+        });
+    }
+    this.onError();
+  }
+
   protected onComplete(): void {
     this.close('Ticket created successfully');
   }
diff --git a/feature-libs/customer-ticketing/core/facade/customer-ticketing.service.spec.ts b/feature-libs/customer-ticketing/core/facade/customer-ticketing.service.spec.ts
index be98bb39a72..9d95e5eb972 100644
--- a/feature-libs/customer-ticketing/core/facade/customer-ticketing.service.spec.ts
+++ b/feature-libs/customer-ticketing/core/facade/customer-ticketing.service.spec.ts
@@ -16,7 +16,7 @@ import {
   TicketReopenedEvent,
   TicketStarter,
 } from '@spartacus/customer-ticketing/root';
-import { of } from 'rxjs';
+import { of, throwError } from 'rxjs';
 import { take } from 'rxjs/operators';
 import { CustomerTicketingConnector } from '../connectors';
 import { CustomerTicketingService } from './customer-ticketing.service';
@@ -346,6 +346,27 @@ describe('CustomerTicketingService', () => {
           done();
         });
     });
+
+    it('should handle error response', () => {
+      const errorResponse = {
+        loading: false,
+        data: null,
+        error: 'Some error message',
+      };
+
+      spyOn(service, 'getTicketAssociatedObjectsState').and.returnValue(
+        throwError(errorResponse.error)
+      );
+
+      service.getTicketAssociatedObjects().subscribe(
+        () => {
+          fail('Should not reach here');
+        },
+        (error) => {
+          expect(error).toEqual(errorResponse.error);
+        }
+      );
+    });
   });
 
   describe('createTicketEvent', () => {
diff --git a/feature-libs/customer-ticketing/core/facade/customer-ticketing.service.ts b/feature-libs/customer-ticketing/core/facade/customer-ticketing.service.ts
index b05bb2eb41c..27b531c274e 100644
--- a/feature-libs/customer-ticketing/core/facade/customer-ticketing.service.ts
+++ b/feature-libs/customer-ticketing/core/facade/customer-ticketing.service.ts
@@ -10,6 +10,7 @@ import {
   CommandService,
   CommandStrategy,
   EventService,
+  HttpErrorModel,
   Query,
   QueryNotifier,
   QueryService,
@@ -40,8 +41,9 @@ import {
   TicketStarter,
   UploadAttachmentSuccessEvent,
 } from '@spartacus/customer-ticketing/root';
-import { combineLatest, Observable } from 'rxjs';
+import { combineLatest, Observable, of, throwError } from 'rxjs';
 import {
+  concatMap,
   distinctUntilChanged,
   map,
   switchMap,
@@ -295,6 +297,9 @@ export class CustomerTicketingService implements CustomerTicketingFacade {
   }
   getTicketAssociatedObjects(): Observable<AssociatedObject[]> {
     return this.getTicketAssociatedObjectsState().pipe(
+      concatMap((state) =>
+        state?.error ? throwError(state.error as HttpErrorModel) : of(state)
+      ),
       map((state) => state.data ?? [])
     );
   }