printer stops after printing first layer

[rosveld11]

My SM 2 stops after printing the first layer, Z axis goes to top and and stops, won't Resume printing, I have installed latest firmware and updated Luban to the latest version..
What is the problem?

[rosveld11]

I am a novice on doing these things, Gould you explain a bit more.

[xiwai2]

@rosveld11 Hello, we hope you can provide the following information for us to judge:

1. Machine video when this problem occurs.
2. FW Log and SC Log (exported from screen settings).
3. Run the Gcode file that will cause problems.
   Thank you!
   Or to contact Snapmaker Support, kindly submit a support ticket through https://snapmaker.formcrafts.com/support-ticket

[rosveld11]

Thanks for contacting me, the problem was a defect thermister