diff --git a/src/app/integrations/integrations.component.ts b/src/app/integrations/integrations.component.ts
index ec6e94426c15..ad9469ef08c5 100644
--- a/src/app/integrations/integrations.component.ts
+++ b/src/app/integrations/integrations.component.ts
@@ -284,7 +284,7 @@ export class IntegrationsComponent implements OnInit, OnDestroy {
             smsApp.runURL = environment['smsConfigUrl'];
             smsApp.channel = "sms";
           } else {
-            telegramApp = {
+            smsApp = {
               runURL: environment['smsConfigUrl'],
               channel: "sms"
             }
@@ -316,6 +316,31 @@ export class IntegrationsComponent implements OnInit, OnDestroy {
         }
         this.availableApps.push(voiceApp);
 
+        // -------
+
+        let voiceTwiloApp = response.apps.find(a => (a.title === APPS_TITLE.TWILIO_VOICE && a.version === "v2"));
+  
+        if (environment['voiceTwilioConfigUrl']) {
+          if (voiceTwiloApp) {
+            voiceTwiloApp.runURL = environment['voiceTwilioConfigUrl'];
+            voiceTwiloApp.channel = "voice-twilio";
+          } else {
+            voiceTwiloApp = {
+              voiceTwiloApp: environment['voiceTwilioConfigUrl'],
+              channel: "voice-twilio"
+            }
+          }
+        }
+        else {
+          if (voiceTwiloApp) {
+            voiceTwiloApp.channel = "voice-twilio";
+          }
+        }
+        this.availableApps.push(voiceTwiloApp);
+
+        // -------
+
+
         resolve(true);
 
       }, (error) => {
diff --git a/src/app/integrations/list/ext-integration/ext-integration.component.ts b/src/app/integrations/list/ext-integration/ext-integration.component.ts
index 9e6daeb75bda..7ab6aa400ce6 100644
--- a/src/app/integrations/list/ext-integration/ext-integration.component.ts
+++ b/src/app/integrations/list/ext-integration/ext-integration.component.ts
@@ -24,7 +24,7 @@ export class ExtIntegrationComponent implements OnInit {
   ) { }
 
   ngOnInit(): void {
-    this.logger.log("Starting External App Integration");
+    console.log("Starting External App Integration");
 
 
   }
diff --git a/src/app/integrations/utils.ts b/src/app/integrations/utils.ts
index 0ceac191abea..419c396b6fd2 100644
--- a/src/app/integrations/utils.ts
+++ b/src/app/integrations/utils.ts
@@ -18,6 +18,7 @@ export enum INTEGRATIONS_KEYS {
     TELEGRAM = 'telegram',
     TWILIO = 'twilio',
     VXML_VOICE = 'voice',
+    TWILIO_VOICE = "voice-twilio",
     WHATSAPP = 'whatsapp',
     ZAPIER = 'zapier',
     ZENDESK = 'zendesk',
@@ -29,7 +30,8 @@ export enum APPS_TITLE {
     MESSENGER = "Facebook Messenger",
     TELEGRAM = "Telegram",
     VXML_VOICE = "VXML Voice",
-    TWILIO_SMS = "Twilio SMS"
+    TWILIO_SMS = "Twilio SMS",
+    TWILIO_VOICE = "Twilio Voice"
 }
 
 export enum INTEGRATIONS_CATEGORIES {
@@ -107,6 +109,7 @@ export const INTEGRATION_LIST_ARRAY = [
     { name: "Telegram",         category: INTEGRATIONS_CATEGORIES.CHANNEL,          key: INTEGRATIONS_KEYS.TELEGRAM,        src_icon: "assets/img/int/telegram-icon.png",               src_logo: "assets/img/int/telegram-logo.png",           pro: false, plan: 'Sandbox' },
     { name: "Twilio SMS",       category: INTEGRATIONS_CATEGORIES.CHANNEL,          key: INTEGRATIONS_KEYS.TWILIO_SMS,      src_icon: "assets/img/int/twilio-sms.png",                  src_logo: "assets/img/int/twilio-sms.png",              pro: false, plan: 'Premium' },
     { name: "VXML Voice",       category: INTEGRATIONS_CATEGORIES.CHANNEL,          key: INTEGRATIONS_KEYS.VXML_VOICE,      src_icon: "assets/img/int/vxml-icon.png",                   src_logo: "assets/img/int/vxml-icon.png",               pro: true,  plan: 'Premium' },
+    { name: "Twilio Voice",       category: INTEGRATIONS_CATEGORIES.CHANNEL,        key: INTEGRATIONS_KEYS.TWILIO_VOICE,    src_icon: "assets/img/int/voice-twilio-icon.png",           src_logo: "assets/img/int/voice-twilio-icon.png",       pro: true,  plan: 'Premium' },
     { name: "WhatsApp",         category: INTEGRATIONS_CATEGORIES.CHANNEL,          key: INTEGRATIONS_KEYS.WHATSAPP,        src_icon: "assets/img/int/whatsapp-icon.png",               src_logo: "assets/img/int/whatsapp-logo.png",           pro: true,  plan: 'Premium' },
     //{ name: "Zapier",           category: INTEGRATIONS_CATEGORIES.INT_PLAT,         key: INTEGRATIONS_KEYS.ZAPIER,          src_icon: "assets/img/int/zapier-icon.png",               src_logo: "assets/img/int/zapier-logo.svg",             pro: true,  plan: 'Basic' },
     //{ name: "Zendesk",          category: INTEGRATIONS_CATEGORIES.LIVE_CHAT,        key: INTEGRATIONS_KEYS.ZENDESK,         src_icon: "assets/img/int/zendesk-icon.png",              src_logo: "assets/img/int/zendesk-logo.png",            pro: true,  plan: 'Premium' },
diff --git a/src/app/utils/util.ts b/src/app/utils/util.ts
index 722ca55919b2..360382edb081 100755
--- a/src/app/utils/util.ts
+++ b/src/app/utils/util.ts
@@ -730,6 +730,7 @@ export const CHANNELS_NAME = {
     MESSANGER: 'messenger',
     WHATSAPP: 'whatsapp',
     VOICE_VXML: 'voice-vxml',
+    VOICE_TWILIO: 'voice-twilio',
     SMS_TWILIO: 'sms-twilio',
 }
 
@@ -741,6 +742,7 @@ export const CHANNELS = [
     { id: CHANNELS_NAME.MESSANGER, name: 'Facebook Messenger' },
     { id: CHANNELS_NAME.WHATSAPP, name: 'WhatsApp' },
     { id: CHANNELS_NAME.VOICE_VXML, name: 'Voice' },
+    { id: CHANNELS_NAME.VOICE_TWILIO, name: 'Voice' },
     { id: CHANNELS_NAME.SMS_TWILIO, name: 'SMS' },
 
 ]
diff --git a/src/app/ws_requests/history-and-nort-convs/history-and-nort-convs.component.html b/src/app/ws_requests/history-and-nort-convs/history-and-nort-convs.component.html
index 72a6b9642f35..253522ca920a 100755
--- a/src/app/ws_requests/history-and-nort-convs/history-and-nort-convs.component.html
+++ b/src/app/ws_requests/history-and-nort-convs/history-and-nort-convs.component.html
@@ -666,6 +666,7 @@
           conversationTypeValue === CHANNELS_NAME.WHATSAPP || 
           conversationTypeValue === CHANNELS_NAME.EMAIL ||
           conversationTypeValue === CHANNELS_NAME.VOICE_VXML || 
+          conversationTypeValue === CHANNELS_NAME.VOICE_TWILIO || 
           conversationTypeValue === CHANNELS_NAME.SMS_TWILIO" class="applied-filter">
       <span *ngIf="conversationTypeValue === CHANNELS_NAME.CHAT21 ">
         Chat
@@ -696,6 +697,9 @@
       <span *ngIf="conversationTypeValue === CHANNELS_NAME.VOICE_VXML">
         Voice
       </span>
+      <span *ngIf="conversationTypeValue === CHANNELS_NAME.VOICE_TWILIO">
+        Voice
+      </span>
       <span *ngIf="conversationTypeValue === CHANNELS_NAME.SMS_TWILIO">
         SMS
       </span>
@@ -1370,6 +1374,7 @@
                         <span *ngIf="request?.channel?.name === CHANNELS_NAME.MESSANGER">Facebook Messenger </span>
                         <span *ngIf="request?.channel?.name === CHANNELS_NAME.WHATSAPP"> WhatsApp </span>
                         <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_VXML"> Voice </span>
+                        <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_TWILIO"> Voice </span>
                         <span *ngIf="request?.channel?.name === CHANNELS_NAME.SMS_TWILIO"> SMS </span>
                       </span>
                     </div>
@@ -1557,7 +1562,7 @@
                       <!-- ---------------------------------------- -->
                       <!-- Channel - Voice -->
                       <!-- ---------------------------------------- -->
-                      <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_VXML" class="tool_tip">
+                      <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_VXML || request?.channel?.name === CHANNELS_NAME.VOICE_TWILIO" class="tool_tip">
 
                         <img style="width: 24px;height: 24px;" src="assets/img/channel_icons/voice.svg"
                           class="img-fluid">
diff --git a/src/app/ws_requests/history-and-nort-convs/history-and-nort-convs.component.ts b/src/app/ws_requests/history-and-nort-convs/history-and-nort-convs.component.ts
index 831a09b53a9c..4cd46d8d2342 100755
--- a/src/app/ws_requests/history-and-nort-convs/history-and-nort-convs.component.ts
+++ b/src/app/ws_requests/history-and-nort-convs/history-and-nort-convs.component.ts
@@ -652,6 +652,63 @@ export class HistoryAndNortConvsComponent extends WsSharedComponent implements O
       });
   }
 
+  getCurrentProject() {
+    this.auth.project_bs.subscribe((project) => {
+      this.logger.log('[HISTORY & NORT-CONVS] - PRJCT FROM SUBSCRIPTION TO AUTH SERV  ', project)
+      if (project) {
+        this.projectId = project._id;
+        this.findCurrentProjectAmongAll(this.projectId)
+      }
+    });
+  }
+
+  findCurrentProjectAmongAll(projectId: string) {
+
+    this.projectService.getProjects().subscribe((projects: any) => {
+      this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - projects ', projects);
+      // const current_selected_prjct = projects.filter(prj => prj.id_project.id === projectId);
+      // this.logger.log('[SIDEBAR] - GET PROJECTS - current_selected_prjct ', current_selected_prjct);
+
+      this.current_selected_prjct = projects.find(prj => prj.id_project.id === projectId);
+      this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct ', this.current_selected_prjct);
+      if (this.current_selected_prjct.id_project.profile) {
+        const projectProfile = this.current_selected_prjct.id_project.profile
+        //  this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > projectProfile ', projectProfile);
+        //  this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > conversationType ', this.conversationType);
+        if (projectProfile && projectProfile.customization && projectProfile.customization.voice && projectProfile.customization.voice === true) {
+          this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > projectProfile.customization.voice ', projectProfile.customization.voice);
+        if(this.payIsVisible) {
+          let voice_vxml_index = this.conversationType.findIndex(x => x['id'] === CHANNELS_NAME.VOICE_VXML);
+          this.conversationType.splice(voice_vxml_index, 1);
+        } else {
+          let voice_twilio_index = this.conversationType.findIndex(x => x['id'] === CHANNELS_NAME.VOICE_TWILIO);
+          this.conversationType.splice(voice_twilio_index, 1);
+        }
+          // if (projectProfile.customization.voice) {
+
+          // } else {
+          //   this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > projectProfile.customization.voice ', projectProfile.customization.voice);
+          // }
+        } else {
+          this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > projectProfile.customization ', projectProfile.customization);
+          this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - conversationType ', this.conversationType);
+          let voice_vxml_index = this.conversationType.findIndex(x => x['id'] === CHANNELS_NAME.VOICE_VXML);
+          let voice_twilio_index = this.conversationType.findIndex(x => x['id'] === CHANNELS_NAME.VOICE_TWILIO);
+          this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > CHANNELS_NAME.VOICE_VXML ++++ 1 index', voice_vxml_index);
+          this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > CHANNELS_NAME.VOICE_TWILIO ++++ 1 index', voice_twilio_index);
+          this.conversationType.splice(voice_vxml_index, 1);
+          this.conversationType.splice(voice_twilio_index, 1);
+        }
+
+      }
+
+      this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - projects ', projects);
+    }, error => {
+      this.logger.error('[HISTORY & NORT-CONVS] - GET PROJECTS - ERROR: ', error);
+    }, () => {
+      this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS * COMPLETE * ');
+    });
+  }
 
   getCurrentUrlLoadRequests() {
     const currentUrl = this.router.url;
@@ -1403,7 +1460,7 @@ export class HistoryAndNortConvsComponent extends WsSharedComponent implements O
               // User Agent
               // -------------------------------------------------------------------
               const user_agent_result = this.parseUserAgent(request.userAgent);
-              // console.log('[HISTORY & NORT-CONVS] - user_agent_result ', user_agent_result);
+              //  this.logger.log('[HISTORY & NORT-CONVS] - user_agent_result ', user_agent_result);
               const ua_browser = user_agent_result.browser.name + ' ' + user_agent_result.browser.version
               request['ua_browser'] = ua_browser;
               const ua_os = user_agent_result.os.name + ' ' + user_agent_result.os.version
@@ -1948,8 +2005,6 @@ export class HistoryAndNortConvsComponent extends WsSharedComponent implements O
       this.conversation_type = 'messenger'
     }
 
-
-
     if (this.conversation_type === 'email') {
       // this.conversationTypeValue = 'email'
       this.conversation_type = 'email'
@@ -1970,6 +2025,11 @@ export class HistoryAndNortConvsComponent extends WsSharedComponent implements O
       // this.conversationTypeValue = 'whatsapp'
       this.conversation_type = 'voice-vxml'
     }
+
+    if (this.conversation_type === 'voice-twilio') {
+      // this.conversationTypeValue = 'whatsapp'
+      this.conversation_type = 'voice-twilio'
+    }
   }
 
 
@@ -2930,52 +2990,7 @@ export class HistoryAndNortConvsComponent extends WsSharedComponent implements O
   }
 
 
-  getCurrentProject() {
-    this.auth.project_bs.subscribe((project) => {
-      this.logger.log('[HISTORY & NORT-CONVS] - PRJCT FROM SUBSCRIPTION TO AUTH SERV  ', project)
-      if (project) {
-        this.projectId = project._id;
-        this.findCurrentProjectAmongAll(this.projectId)
-      }
-    });
-  }
-
-  findCurrentProjectAmongAll(projectId: string) {
-
-    this.projectService.getProjects().subscribe((projects: any) => {
-      this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - projects ', projects);
-      // const current_selected_prjct = projects.filter(prj => prj.id_project.id === projectId);
-      // this.logger.log('[SIDEBAR] - GET PROJECTS - current_selected_prjct ', current_selected_prjct);
-
-      this.current_selected_prjct = projects.find(prj => prj.id_project.id === projectId);
-      this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct ', this.current_selected_prjct);
-      if (this.current_selected_prjct.id_project.profile) {
-        const projectProfile = this.current_selected_prjct.id_project.profile
-        this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > projectProfile ', projectProfile);
-        if (projectProfile && projectProfile.customization && projectProfile.customization.voice && projectProfile.customization.voice === true) {
-          this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > projectProfile.customization.voice ', projectProfile.customization.voice);
-          // if (projectProfile.customization.voice) {
-
-          // } else {
-          //   this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > projectProfile.customization.voice ', projectProfile.customization.voice);
-          // }
-        } else {
-          this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > projectProfile.customization ', projectProfile.customization);
-          this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - conversationType ', this.conversationType);
-          let index = this.conversationType.findIndex(x => x['id'] === CHANNELS_NAME.VOICE_VXML);
-          this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - current_selected_prjct > CHANNELS_NAME.VOICE_VXML ++++ 1 index', index);
-          this.conversationType.splice(index, 1);
-        }
-
-      }
-
-      this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS - projects ', projects);
-    }, error => {
-      this.logger.error('[HISTORY & NORT-CONVS] - GET PROJECTS - ERROR: ', error);
-    }, () => {
-      this.logger.log('[HISTORY & NORT-CONVS] - GET PROJECTS * COMPLETE * ');
-    });
-  }
+  
 
   getRequestText(text: string): string {
     if (text) {
diff --git a/src/app/ws_requests/ws-requests-list/ws-requests-served/ws-requests-served.component.html b/src/app/ws_requests/ws-requests-list/ws-requests-served/ws-requests-served.component.html
index d685189dda88..e60298989280 100755
--- a/src/app/ws_requests/ws-requests-list/ws-requests-served/ws-requests-served.component.html
+++ b/src/app/ws_requests/ws-requests-list/ws-requests-served/ws-requests-served.component.html
@@ -310,6 +310,7 @@ <h4 class="title customh4" style="margin-bottom:2px;">
                   <span *ngIf="request?.channel?.name === CHANNELS_NAME.MESSANGER">Facebook Messenger </span>
                   <span *ngIf="request?.channel?.name === CHANNELS_NAME.WHATSAPP"> WhatsApp </span>
                   <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_VXML"> Voice </span>
+                  <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_TWILIO"> Voice </span>
                   <span *ngIf="request?.channel?.name === CHANNELS_NAME.SMS_TWILIO"> SMS </span>
                 </span>
               </div>
@@ -515,7 +516,7 @@ <h4 class="title customh4" style="margin-bottom:2px;">
                 <!-- ---------------------------------------- -->
                 <!-- Channel - Voice  -->
                 <!-- ---------------------------------------- -->
-                <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_VXML" class="tool_tip">
+                <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_VXML || request?.channel?.name === CHANNELS_NAME.VOICE_TWILIO" class="tool_tip">
                   <img style="width: 24px;height: 24px;" src="assets/img/channel_icons/voice.svg" class="img-fluid">
                   <span class="bottom tool-tip-bottom--custom">
                     <span style="font-weight: 400;">
@@ -610,94 +611,6 @@ <h4 class="title customh4" style="margin-bottom:2px;">
             </div>
           </td>
 
-          <!-- ----------------------------------------------------------- -->
-          <!--  REQUESTER // deprecated -->
-          <!-- ----------------------------------------------------------- -->
-          <!-- <td style="display: none;" (click)='goToRequestMsgs(request?.request_id)' style="cursor:pointer;white-space: nowrap; width: 1%;"
-            rel="tooltip" title="{{ request?.lead?.lead_id }}">
-            <span class="requester-avatar-wrapper">
-              <span class="requester-avatar"
-                [ngStyle]="{'background':  'linear-gradient(rgb(255,255,255) -125%,' + request?.requester_fullname_fillColour + ')'}"
-                [ngClass]="{'requester_fullname-undefined' : !request?.lead?.fullname, 'requester_avatar_not_has_email': !request?.lead?.email, 
-                'requester-avatar-has-phone-as-email': request?.channel?.name === CHANNELS_NAME.VOICE_VXML && (request?.lead?.fullname ===  request?.lead?.phone),
-                'requester-avatar-not-has-phone': request?.channel?.name === CHANNELS_NAME.VOICE_VXML && !request?.lead?.phone}">
-                <span *ngIf="request?.lead?.fullname !== request?.lead?.phone" style="color: #ffffff"> {{
-                  request?.requester_fullname_initial }} </span>
-                <span *ngIf="request?.lead?.fullname === request?.lead?.phone" class="material-icons-outlined"
-                  style="color: #ffffff; font-size:18px; position: relative; top: 1px;"> call </span>
-              </span>
-              <span *ngIf="request?.requester_is_verified === true" class="tooltipx">
-                <svg class="requester-verified-icon"
-                  [ngClass]="{'requester-verified-icon-voice-channel': request?.channel?.name === CHANNELS_NAME.VOICE_VXML, 
-                            'requester-has-phone-as-fullname': request?.lead?.fullname === request?.lead?.phone, 
-                            'requester-fullname-is-not-phone': request?.channel?.name === CHANNELS_NAME.VOICE_VXML && (request?.lead?.fullname !== request?.lead?.phone)}"
-                  version="1.1" id="Livello_1" xmlns="http://www.w3.org/2000/svg"
-                  xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 26.6 26.6" width="17"
-                  height="17" xml:space="preserve">
-                  <style type="text/css">
-                    .st0_UserVerified {
-                      fill: none;
-                    }
-
-                    .st1_UserVerified {
-                      fill: #FFFFFF;
-                    }
-
-                    .st2_UserVerified {
-                      fill: #18BDF7;
-                    }
-                  </style>
-                  <path class="st0_UserVerified" d="M1.3,1.3h24v24h-24V1.3z" />
-                  <path class="st1_UserVerified"
-                    d="M13.3,0L2.4,4.9v7.3c0,6.7,4.6,13,10.9,14.5c6.2-1.5,10.9-7.8,10.9-14.5V4.9L13.3,0z" />
-                  <path class="st2_UserVerified" d="M13.3,2.3l-9,4v6c0,5.5,3.8,10.7,9,12c5.2-1.3,9-6.5,9-12v-6L13.3,2.3z M11.3,18.3l-4-4l1.4-1.4l2.6,2.6
-                      l6.6-6.6l1.4,1.4L11.3,18.3z" />
-                </svg>
-
-                <span class="tooltiptext"> {{ "VisitorsPage.AuthenticatedUser" | translate }} </span>
-
-              </span>
-            </span>
-          
-            <span class="column-td" style="white-space: nowrap;">
-
-              <span class="lead_data">
-
-                <span class="contact-fullname"
-                  [ngClass]="{'requester_not_has_email' : !request?.lead?.email || request?.channel?.name === CHANNELS_NAME.VOICE_VXML && !request?.lead?.phone }">
-                  {{ request?.lead?.fullname}}
-                </span>
-
-                <span *ngIf="!request?.lead?.fullname"
-                  [ngClass]="{'requester_fullname_initial-undefined' : !request?.lead?.fullname}">
-                  N/A
-                </span>
-
-                <span class="requester-email">
-                  
-                  <span *ngIf="request?.channel?.name !== CHANNELS_NAME.VOICE_VXML" class="requester-has-email">
-                    <span *ngIf="request?.lead?.email">
-                      {{ request?.lead?.email }}
-                    </span>
-                    <span class="requester-not-has-email" *ngIf="!request?.lead?.email">
-                      N/A
-                    </span>
-                  </span>
-                  <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_VXML">
-                    <span *ngIf="request?.lead?.phone !== request?.lead?.fullname"
-                      matTooltipClass="convs-custom-mat-tooltip" matTooltip="{{ 'RequesterPhoneNumber' | translate }}"
-                      #tooltip="matTooltip" matTooltipPosition='above' matTooltipHideDelay="100">
-                      {{request?.lead?.phone}}
-                    </span>
-                    <span *ngIf="!request?.lead?.phone">
-                      N/A
-                    </span>
-                  </span>
-                </span>
-              </span>
-            </span>
-
-          </td> -->
 
           <!-- ----------------------------------------------------------- -->
           <!--  REQUESTER 2 rel="tooltip" title="{{ request?.lead?.lead_id }}" -->
diff --git a/src/app/ws_requests/ws-requests-list/ws-requests-unserved/ws-requests-unserved.component.html b/src/app/ws_requests/ws-requests-list/ws-requests-unserved/ws-requests-unserved.component.html
index fe824327153b..a8a632f84f88 100755
--- a/src/app/ws_requests/ws-requests-list/ws-requests-unserved/ws-requests-unserved.component.html
+++ b/src/app/ws_requests/ws-requests-list/ws-requests-unserved/ws-requests-unserved.component.html
@@ -401,6 +401,7 @@ <h4 style="font-weight:400" style="white-space: nowrap;">
                   <span *ngIf="request?.channel?.name === CHANNELS_NAME.MESSANGER">Facebook Messenger </span>
                   <span *ngIf="request?.channel?.name === CHANNELS_NAME.WHATSAPP"> WhatsApp </span>
                   <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_VXML"> Voice </span>
+                  <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_TWILIO"> Voice </span>
                   <span *ngIf="request?.channel?.name === CHANNELS_NAME.SMS_TWILIO"> SMS </span>
                 </span>
               </div>
@@ -596,7 +597,7 @@ <h4 style="font-weight:400" style="white-space: nowrap;">
                 <!-- ---------------------------------------- -->
                 <!-- Channel - Voice -->
                 <!-- ---------------------------------------- -->
-                <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_VXML" class="tool_tip">
+                <span *ngIf="request?.channel?.name === CHANNELS_NAME.VOICE_VXML || request?.channel?.name === CHANNELS_NAME.VOICE_TWILIO" class="tool_tip">
 
                   <img style="width: 24px;height: 24px;" src="assets/img/channel_icons/voice.svg"
                     class="img-fluid">
diff --git a/src/assets/img/int/voice-twilio-icon.png b/src/assets/img/int/voice-twilio-icon.png
new file mode 100644
index 000000000000..a069b5d470bd
Binary files /dev/null and b/src/assets/img/int/voice-twilio-icon.png differ