I cannot reset my password for TreeBASE. #273
Comments
|
Dear Vikram Misra, dear colleagues, has someone found the solution to this problem? I wrote to [email protected] several times but no response yet. Help would be appreciated. Best, Example for error message:
|
|
Indeed, the application was improperly built and the email functions don’t work.
I’ve reset your password manually. I’ll email you separately.
bp
… On Oct 20, 2020, at 5:50 PM, bambergerson ***@***.***> wrote:
Dear Vikram Misra, dear colleagues,
has someone found the solution to this problem?
I would need to reset my password for my Gmail-mailing address, and I am having the same issue (see below) e.g. with Internet Explorer 11 and Mozilla Firefox 81.0.2.
I wrote to ***@***.*** ***@***.***> several times but no response yet.
Help would be appreciated.
Best,
Sonja Bamberger
|
|
Thanks a lot for the immediate response and password reset. |
|
Hello I'm having the same problem. I've emailed the [email protected], but having read the above I thought I it would be worth trying here. |
Hello,
I have forgotten my password and my username for TreeBASE. So I went to the TreeBASE Password Request page and tried just entering my e-mail. However, I had a page showing a "Java Uncaught Exception".
I would greatly appreciate your help in resolving this problem.
In Firefox, here is the error I receive:
Uncaught Exception Encountered
java.lang.IllegalStateException: Can't overwrite cause with com.sun.mail.smtp.SMTPSendFailedException: 550-5.7.1 Invalid credentials for relay [145.136.242.129]. The IP address you've 550-5.7.1 registered in your G Suite SMTP Relay service doesn't match domain of 550-5.7.1 the account this email is being sent from. If you are trying to relay 550-5.7.1 mail from a domain that isn't registered under your G Suite account 550-5.7.1 or has empty envelope-from, you must configure your mail server 550-5.7.1 either to use SMTP AUTH to identify the sending domain or to present 550-5.7.1 one of your domain names in the HELO or EHLO command. For more 550-5.7.1 information, please visit 550 5.7.1 https://support.google.com/a/answer/6140680#invalidcred c7-v6sm87842edc.30 - gsmtp at java.lang.Throwable.initCause(Throwable.java:456) at javax.mail.MessagingException.setNextException(MessagingException.java:48) at javax.mail.Transport.send(Transport.java:109) at javax.mail.Transport.send(Transport.java:48) at org.cipres.treebase.web.controllers.PasswordFormController.onSubmit(PasswordFormController.java:134) at org.springframework.web.servlet.mvc.SimpleFormController.processFormSubmission(SimpleFormController.java:267) at org.springframework.web.servlet.mvc.CancellableFormController.processFormSubmission(CancellableFormController.java:140) at org.springframework.web.servlet.mvc.AbstractFormController.handleRequestInternal(AbstractFormController.java:265) at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153) at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:858) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:476) at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:441) at javax.servlet.http.HttpServlet.service(HttpServlet.java:650) at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:143) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:164) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:141) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:90) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:406) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.displaytag.filter.ResponseOverrideFilter.doFilter(ResponseOverrideFilter.java:125) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.springframework.orm.hibernate3.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:198) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:264) at org.acegisecurity.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:107) at org.acegisecurity.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:72) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:274) at org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:110) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:274) at org.acegisecurity.wrapper.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:81) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:274) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:217) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:274) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:191) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:274) at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:148) at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:90) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:185) at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:159) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:962) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1115) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637) at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2555) at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2544) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748) Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550-5.7.1 Invalid credentials for relay [145.136.242.129]. The IP address you've 550-5.7.1 registered in your G Suite SMTP Relay service doesn't match domain of 550-5.7.1 the account this email is being sent from. If you are trying to relay 550-5.7.1 mail from a domain that isn't registered under your G Suite account 550-5.7.1 or has empty envelope-from, you must configure your mail server 550-5.7.1 either to use SMTP AUTH to identify the sending domain or to present 550-5.7.1 one of your domain names in the HELO or EHLO command. For more 550-5.7.1 information, please visit 550 5.7.1 https://support.google.com/a/answer/6140680#invalidcred m35-v6sm103067ede.0 - gsmtp at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583) at javax.mail.Transport.send(Transport.java:95) ... 73 more Cookies: JSESSIONID=[0AD961920D2130636876B23F61A1B9DF] __utma=[216002130.908977892.1536336499.1536356821.1536432972.3] __utmz=[216002130.1536432972.3.2.utmcsr] __utmb=[216002130.16.9.1536434840615] __utmc=[216002130]
And in Chrome, here is the message I receive:
Uncaught Exception Encountered
java.lang.IllegalStateException: Can't overwrite cause with com.sun.mail.smtp.SMTPSendFailedException: 550-5.7.1 Invalid credentials for relay [145.136.242.129]. The IP address you've 550-5.7.1 registered in your G Suite SMTP Relay service doesn't match domain of 550-5.7.1 the account this email is being sent from. If you are trying to relay 550-5.7.1 mail from a domain that isn't registered under your G Suite account 550-5.7.1 or has empty envelope-from, you must configure your mail server 550-5.7.1 either to use SMTP AUTH to identify the sending domain or to present 550-5.7.1 one of your domain names in the HELO or EHLO command. For more 550-5.7.1 information, please visit 550 5.7.1 https://support.google.com/a/answer/6140680#invalidcred i19-v6sm128656ede.7 - gsmtp at java.lang.Throwable.initCause(Throwable.java:456) at javax.mail.MessagingException.setNextException(MessagingException.java:48) at javax.mail.Transport.send(Transport.java:109) at javax.mail.Transport.send(Transport.java:48) at org.cipres.treebase.web.controllers.PasswordFormController.onSubmit(PasswordFormController.java:134) at org.springframework.web.servlet.mvc.SimpleFormController.processFormSubmission(SimpleFormController.java:267) at org.springframework.web.servlet.mvc.CancellableFormController.processFormSubmission(CancellableFormController.java:140) at org.springframework.web.servlet.mvc.AbstractFormController.handleRequestInternal(AbstractFormController.java:265) at org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153) at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:858) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:476) at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:441) at javax.servlet.http.HttpServlet.service(HttpServlet.java:650) at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:143) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:164) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:141) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:90) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:406) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.displaytag.filter.ResponseOverrideFilter.doFilter(ResponseOverrideFilter.java:125) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.springframework.orm.hibernate3.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:198) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119) at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:264) at org.acegisecurity.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:107) at org.acegisecurity.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:72) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:274) at org.acegisecurity.ui.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:110) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:274) at org.acegisecurity.wrapper.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:81) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:274) at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:217) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:274) at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:191) at org.acegisecurity.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:274) at org.acegisecurity.util.FilterChainProxy.doFilter(FilterChainProxy.java:148) at org.acegisecurity.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:90) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:185) at net.bull.javamelody.MonitoringFilter.doFilter(MonitoringFilter.java:159) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:962) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1115) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637) at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2555) at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2544) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748) Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550-5.7.1 Invalid credentials for relay [145.136.242.129]. The IP address you've 550-5.7.1 registered in your G Suite SMTP Relay service doesn't match domain of 550-5.7.1 the account this email is being sent from. If you are trying to relay 550-5.7.1 mail from a domain that isn't registered under your G Suite account 550-5.7.1 or has empty envelope-from, you must configure your mail server 550-5.7.1 either to use SMTP AUTH to identify the sending domain or to present 550-5.7.1 one of your domain names in the HELO or EHLO command. For more 550-5.7.1 information, please visit 550 5.7.1 https://support.google.com/a/answer/6140680#invalidcred c57-v6sm150178eda.14 - gsmtp at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583) at javax.mail.Transport.send(Transport.java:95) ... 73 more Cookies: JSESSIONID=[1390C6996F19EBF4C09E2DA545CFFD5D] __utma=[216002130.426137570.1536435125.1536435125.1536435125.1] __utmc=[216002130] __utmz=[216002130.1536435125.1.1.utmcsr] __utmt=[1] __utmb=[216002130.3.10.1536435125]
Thank you very much,
Vikram Misra
The text was updated successfully, but these errors were encountered: