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We encountered the following situation in production: a user's e-mail account and family name got changed, but their data stayed the same in osTicket (because there's no resync/attribute update mechanism in place).
It's probably a good idea to check each time a user logs in if their MS365 profile data is still up-to-date, and update it accordingly.
The text was updated successfully, but these errors were encountered:
We encountered the following situation in production: a user's e-mail account and family name got changed, but their data stayed the same in osTicket (because there's no resync/attribute update mechanism in place).
It's probably a good idea to check each time a user logs in if their MS365 profile data is still up-to-date, and update it accordingly.
The text was updated successfully, but these errors were encountered: