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Screen refresh and service failing #6666
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this might be a nodejs issue, you are running the min version 16 and you should really use the latest LTS version also session recording uses memory and hard drive, |
Thank you for your quick response. How do I update the nodejs?
Jeremy Johnston
IT/Network Specialist
Winged Spur Consulting
310-938-3135
From: Simon Smith ***@***.***>
Sent: Monday, January 6, 2025 3:13 PM
To: Ylianst/MeshCentral ***@***.***>
Cc: Jeremy Johnston ***@***.***>; Author ***@***.***>
Subject: Re: [Ylianst/MeshCentral] Screen refresh and service failing (Issue #6666)
this might be a nodejs issue, you are running the min version 16 and you should really use the latest LTS version
i would recommend, you stop meshcentral, update nodejs to latest lts version (22), then start meshcentral again
and try again and see how you get on
also session recording uses memory and hard drive,
so make sure you have free memory like 1GB and also quick storage (ssd)
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if its windows, did you use the meshcentral installer to set it up originally? |
I did. And I’ll go through that process now and let you know. Thank you
Jeremy Johnston
IT/Network Specialist
Winged Spur Consulting
310-938-3135
From: Simon Smith ***@***.***>
Sent: Monday, January 6, 2025 3:25 PM
To: Ylianst/MeshCentral ***@***.***>
Cc: Jeremy Johnston ***@***.***>; Author ***@***.***>
Subject: Re: [Ylianst/MeshCentral] Screen refresh and service failing (Issue #6666)
if its windows, did you use the meshcentral installer to set it up originally?
if so just stop meshcentral service in task manager,
then visit https://nodejs.org/en and download the LTS version,
install it (you can ignore the tick to install modules like chocolatey),
then start the meshcentral service in task manager again :)
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Thank you again for your help. |
can you share a video at all of whats happening? (i know it sounds strange but sometimes i work best if i can SEE an issue) |
I attempted to include a short mcrec file showing the problem but the email bounced because it was too large. Here is a screen capture.
Jeremy Johnston
IT/Network Specialist
Winged Spur Consulting
310-938-3135
From: Simon Smith ***@***.***>
Sent: Monday, January 6, 2025 3:49 PM
To: Ylianst/MeshCentral ***@***.***>
Cc: Jeremy Johnston ***@***.***>; Author ***@***.***>
Subject: Re: [Ylianst/MeshCentral] Screen refresh and service failing (Issue #6666)
can you share a video at all of whats happening? (i know it sounds strange but sometimes i work best if i can SEE an issue)
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yeh dont include .mcrec file as they are WAY too big, |
I Made an even smaller one
Jeremy Johnston
IT/Network Specialist
Winged Spur Consulting
310-938-3135
From: Simon Smith ***@***.***>
Sent: Monday, January 6, 2025 3:49 PM
To: Ylianst/MeshCentral ***@***.***>
Cc: Jeremy Johnston ***@***.***>; Author ***@***.***>
Subject: Re: [Ylianst/MeshCentral] Screen refresh and service failing (Issue #6666)
can you share a video at all of whats happening? (i know it sounds strange but sometimes i work best if i can SEE an issue)
—
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|
Try this one.
Jeremy Johnston
IT/Network Specialist
Winged Spur Consulting
310-938-3135
From: Simon Smith ***@***.***>
Sent: Monday, January 6, 2025 3:54 PM
To: Ylianst/MeshCentral ***@***.***>
Cc: Jeremy Johnston ***@***.***>; Author ***@***.***>
Subject: Re: [Ylianst/MeshCentral] Screen refresh and service failing (Issue #6666)
yeh dont include .mcrec file as they are WAY too big,
also no pic attached 👎
you can try the snipping tool to capture a short video and upload that on github.com
https://support.microsoft.com/en-gb/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b
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is that YOUR desktop OR the remotes desktop (but shown in meshcentral) ? |
That is the screen of the test computer I was remoting into. It just happened to have the MeshCentral screen up.
I’ve attached the SETTINGS button screen shot
![screen refresh](https://github.com/user-attachments/assets/26f46aea-162d-49d4-8f21-07fe54c3de3b)
Jeremy Johnston
IT/Network Specialist
Winged Spur Consulting
310-938-3135
From: Simon Smith ***@***.***>
Sent: Monday, January 6, 2025 3:58 PM
To: Ylianst/MeshCentral ***@***.***>
Cc: Jeremy Johnston ***@***.***>; Author ***@***.***>
Subject: Re: [Ylianst/MeshCentral] Screen refresh and service failing (Issue #6666)
is that YOUR desktop OR the remotes desktop (but shown in meshcentral) ?
that doesnt seem right?
what settings/quality/etc do you have set in the settings button for the agent?
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no screenshot again im afraid, github just doesnt like picture attachments in emails 😆 |
That was the screen of the test computer I was remoting into. |
so it does this when you click the local session recording icon (bottom right) does it do it with ALL your computers OR only a single computer? daft one, have u tried connecting to the computers from a different computer? also tried different browsers too? |
Yes, the screen refresh issue happens when I press the session recording button in the bottom right. (looks like a camera facing right)
The issue has happened from every computer I’ve remoted from (2 computers systems so far plus the MeshCentral server itself).
When the session recording is enabled the MeshCentral service on the server fails entirely (last tested before updating the nodejs files)
Jeremy Johnston
IT/Network Specialist
Winged Spur Consulting
310-938-3135
From: Simon Smith ***@***.***>
Sent: Monday, January 6, 2025 4:08 PM
To: Ylianst/MeshCentral ***@***.***>
Cc: Jeremy Johnston ***@***.***>; Author ***@***.***>
Subject: Re: [Ylianst/MeshCentral] Screen refresh and service failing (Issue #6666)
so it does this when you click the local session recording icon (bottom right)
OR have session recording enabled on the server itself?
does it do it with ALL your computers OR only a single computer?
daft one, have u tried connecting to the computers from a different computer?
also tried different browsers too?
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whats weird is the localsessionrecording (when u click the record button) |
It’s remoting to different computers that I noticed the problem initially. I typically use either my MeshCentral server or my laptop to remote into most of my clients. All of them have had the same refresh issue.
Jeremy Johnston
IT/Network Specialist
Winged Spur Consulting
310-938-3135
From: Simon Smith ***@***.***>
Sent: Monday, January 6, 2025 4:22 PM
To: Ylianst/MeshCentral ***@***.***>
Cc: Jeremy Johnston ***@***.***>; Author ***@***.***>
Subject: Re: [Ylianst/MeshCentral] Screen refresh and service failing (Issue #6666)
whats weird is the localsessionrecording (when u click the record button)
is totally different to the sessionrecording (which is done on the server)
localsessionrecording is done in the browser and sessionrecording is on the server (middle man as you where)
you say its happened from every computer you have remoted from,
have you tried connecting to DIFFERENT computers and seeing if the same thing happens?
if other computers u connect to dont have this issue, then its something with that single computer
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im really not too sure? |
I'd be happy to have you take a look remotely. I just left my office so we would need to schedule a time tomorrow that works for you. |
@WingedSpur sure! email me whenever or find me @si458 on discord 👍 (its 12.38am here now for me UK TIME GMT) |
Hello Simon,
Anytime you wish to jump in, please let me know
Jeremy Johnston
IT/Network Specialist
Winged Spur Consulting
310-938-3135
From: Simon Smith ***@***.***>
Sent: Monday, January 6, 2025 4:39 PM
To: Ylianst/MeshCentral ***@***.***>
Cc: Jeremy Johnston ***@***.***>; Mention ***@***.***>
Subject: Re: [Ylianst/MeshCentral] Screen refresh and service failing (Issue #6666)
@WingedSpur<https://github.com/WingedSpur> sure! email me whenever or find me @si458<https://github.com/si458> on discord 👍 (its 12.38am here now for me UK TIME GMT)
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@WingedSpur sure email myself (check my github profile left hand side) 👍 |
so just updating this issue for others, after investigating the issue with @WingedSpur, it appears in some version of chrome/edge when you click local recording, as for the server not starting when you enable server side sessionRecording, |
Describe the bug
A little over a month ago the MeshCentral Server's service (Hosted on Windows 10) failed. It would restart but immidiately fail again. I reinstalled but it didnt help. To correct the issue I used a blank config file. To regain my funtionality I enabled one thing at a time. When it came to re-enabling the session recording it crashed the service again. I have since left it off.
SInce it was off I tried running the session recordings manually but as soon as the recording starts the screen only refreshes in the spots where something changes.
To Reproduce
Steps to reproduce the behavior:
If you minimize a window only the menu bar section refreshes to show what is behind it. If you then mvoe your mouse to where the icons are (but are hidden behind the remnant of the previously minimized window) the Icons highlight as your mouse passes over them and you can see that icon.
Expected behavior
Session recordings previously were always clear and were created automattically for review later.
Screenshots
I have a short screen recording I can add to this bug report that shows the problem.
Server Software (please complete the following information):
Client Device (please complete the following information):
Remote Device (please complete the following information):
Additional context
I know it may be two separate issues but they occured at the same time with the same session recording function
Your config.json file
The text was updated successfully, but these errors were encountered: