ShiftEdit won't connect to our Server #377
Comments
|
Hi,
Are the login details definitely correct?
Does it connect ok in filezilla?
If you still need help you can share the site with me and I will
investigate this issue: right-click the project menu -> share ->
[email protected]
…On Thu, 18 Feb 2021 at 21:30, jlscher ***@***.***> wrote:
ShiftEdit had been working fine for a number of years. Just recently, it
started showing this dialog when we try to connect.
[image: image]
<https://user-images.githubusercontent.com/79284988/108423644-f4e80900-71ec-11eb-9888-7bedd67c0207.png>
This dialog shows with the password already entered into it after not
connecting. But when I click OK, it still doesn't connect and then shows
this dialog again, or another dialog without the password field. This
happens repeatedly, so I can't work on any files.
Any clues as to why ShiftEdit is not connecting to our server even though
it has the password?
Thanks,
Julia
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Best regards,
Adam Jimenez
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Hello Adam,
Yes, the login details are correct, and I can connect using Filezilla. Will right click and share with you right now.
Julia Scher
Identification Technology Program (ITP)
USDA APHIS PPQ Science & Technology (S&T)
801 I Street, Suite 406, Sacramento, CA 95814 U.S.A.
916-403-4507 | [email protected]<mailto:[email protected]>
https://idtools.org<https://idtools.org/>
https://idtools.net/idAids<https://idtools.net/idAids/>
From: Adam Jimenez <[email protected]>
Sent: Thursday, February 18, 2021 3:51 PM
To: adamjimenez/shiftedit <[email protected]>
Cc: Scher, Julia L - APHIS <[email protected]>; Author <[email protected]>
Subject: Re: [adamjimenez/shiftedit] ShiftEdit won't connect to our Server (#377)
Hi,
Are the login details definitely correct?
Does it connect ok in filezilla?
If you still need help you can share the site with me and I will
investigate this issue: right-click the project menu -> share ->
[email protected]
…On Thu, 18 Feb 2021 at 21:30, jlscher ***@***.***> wrote:
ShiftEdit had been working fine for a number of years. Just recently, it
started showing this dialog when we try to connect.
[image: image]
<https://user-images.githubusercontent.com/79284988/108423644-f4e80900-71ec-11eb-9888-7bedd67c0207.png>
This dialog shows with the password already entered into it after not
connecting. But when I click OK, it still doesn't connect and then shows
this dialog again, or another dialog without the password field. This
happens repeatedly, so I can't work on any files.
Any clues as to why ShiftEdit is not connecting to our server even though
it has the password?
Thanks,
Julia
-
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<#377>, or unsubscribe
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.
--
Best regards,
Adam Jimenez
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OK, shared with you
[cid:[email protected]]
Julia Scher
Identification Technology Program (ITP)
USDA APHIS PPQ Science & Technology (S&T)
801 I Street, Suite 406, Sacramento, CA 95814 U.S.A.
916-403-4507 | [email protected]<mailto:[email protected]>
https://idtools.org<https://idtools.org/>
https://idtools.net/idAids<https://idtools.net/idAids/>
From: Adam Jimenez <[email protected]>
Sent: Thursday, February 18, 2021 3:51 PM
To: adamjimenez/shiftedit <[email protected]>
Cc: Scher, Julia L - APHIS <[email protected]>; Author <[email protected]>
Subject: Re: [adamjimenez/shiftedit] ShiftEdit won't connect to our Server (#377)
Hi,
Are the login details definitely correct?
Does it connect ok in filezilla?
If you still need help you can share the site with me and I will
investigate this issue: right-click the project menu -> share ->
[email protected]
…On Thu, 18 Feb 2021 at 21:30, jlscher ***@***.***> wrote:
ShiftEdit had been working fine for a number of years. Just recently, it
started showing this dialog when we try to connect.
[image: image]
<https://user-images.githubusercontent.com/79284988/108423644-f4e80900-71ec-11eb-9888-7bedd67c0207.png>
This dialog shows with the password already entered into it after not
connecting. But when I click OK, it still doesn't connect and then shows
this dialog again, or another dialog without the password field. This
happens repeatedly, so I can't work on any files.
Any clues as to why ShiftEdit is not connecting to our server even though
it has the password?
Thanks,
Julia
-
You are receiving this because you are subscribed to this thread.
Reply to this email directly, view it on GitHub
<#377>, or unsubscribe
<https://github.com/notifications/unsubscribe-auth/AAEL6CC4OF3DXJXWQEB6TATS7WBI5ANCNFSM4X3DHABQ>
.
--
Best regards,
Adam Jimenez
-
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Reply to this email directly, view it on GitHub<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fadamjimenez%2Fshiftedit%2Fissues%2F377%23issuecomment-781711024&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=C8GY1ZtS9Q9qSokF2WguDY05zMPJzpEZAPjeNNdqaOM%3D&reserved=0>, or unsubscribe<https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAS44V7EPR7MK3374ROPIPI3S7WRVNANCNFSM4X3DHABQ&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=tY542kPE8lfMHLMDH0WOdwb7YRNamfOpJez2gLm1swE%3D&reserved=0>.
This electronic message contains information generated by the USDA solely for the intended recipients. Any unauthorized interception of this message or the use or disclosure of the information it contains may violate the law and subject the violator to civil or criminal penalties. If you believe you have received this message in error, please notify the sender and delete the email immediately.
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Thanks,
The login details are correct. I believe our IPs are being blocked by the
FTP server:
You may need to whitelist our ips:
54.235.66.128
54.204.38.137
54.197.226.18
…On Fri, 19 Feb 2021 at 00:02, jlscher ***@***.***> wrote:
Hello Adam,
Yes, the login details are correct, and I can connect using Filezilla.
Will right click and share with you right now.
Julia Scher
Identification Technology Program (ITP)
USDA APHIS PPQ Science & Technology (S&T)
801 I Street, Suite 406, Sacramento, CA 95814 U.S.A.
916-403-4507 | ***@***.******@***.***>
https://idtools.org<https://idtools.org/>
https://idtools.net/idAids<https://idtools.net/idAids/>
From: Adam Jimenez ***@***.***>
Sent: Thursday, February 18, 2021 3:51 PM
To: adamjimenez/shiftedit ***@***.***>
Cc: Scher, Julia L - APHIS ***@***.***>; Author <
***@***.***>
Subject: Re: [adamjimenez/shiftedit] ShiftEdit won't connect to our Server
(#377)
Hi,
Are the login details definitely correct?
Does it connect ok in filezilla?
If you still need help you can share the site with me and I will
investigate this issue: right-click the project menu -> share ->
***@***.***
On Thu, 18 Feb 2021 at 21:30, jlscher ***@***.***> wrote:
> ShiftEdit had been working fine for a number of years. Just recently, it
> started showing this dialog when we try to connect.
>
> [image: image]
> <
https://user-images.githubusercontent.com/79284988/108423644-f4e80900-71ec-11eb-9888-7bedd67c0207.png
>
>
> This dialog shows with the password already entered into it after not
> connecting. But when I click OK, it still doesn't connect and then shows
> this dialog again, or another dialog without the password field. This
> happens repeatedly, so I can't work on any files.
>
> Any clues as to why ShiftEdit is not connecting to our server even though
> it has the password?
> Thanks,
> Julia
>
> -
> You are receiving this because you are subscribed to this thread.
> Reply to this email directly, view it on GitHub
> <#377>, or unsubscribe
> <
https://github.com/notifications/unsubscribe-auth/AAEL6CC4OF3DXJXWQEB6TATS7WBI5ANCNFSM4X3DHABQ
>
> .
>
--
Best regards,
Adam Jimenez
-
You are receiving this because you authored the thread.
Reply to this email directly, view it on GitHub<
https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fadamjimenez%2Fshiftedit%2Fissues%2F377%23issuecomment-781711024&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=C8GY1ZtS9Q9qSokF2WguDY05zMPJzpEZAPjeNNdqaOM%3D&reserved=0>,
or unsubscribe<
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This electronic message contains information generated by the USDA solely
for the intended recipients. Any unauthorized interception of this message
or the use or disclosure of the information it contains may violate the law
and subject the violator to civil or criminal penalties. If you believe you
have received this message in error, please notify the sender and delete
the email immediately.
—
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<#377 (comment)>,
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Best regards,
Adam Jimenez
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That's interesting. I don't know how to do that, but I will find out and take care of it.
Thank you!
Julia
Julia Scher
Identification Technology Program (ITP)
USDA APHIS PPQ Science & Technology (S&T)
801 I Street, Suite 406, Sacramento, CA 95814 U.S.A.
916-403-4507 | [email protected]<mailto:[email protected]>
https://idtools.org<https://idtools.org/>
https://idtools.net/idAids<https://idtools.net/idAids/>
From: Adam Jimenez <[email protected]>
Sent: Thursday, February 18, 2021 4:12 PM
To: adamjimenez/shiftedit <[email protected]>
Cc: Scher, Julia L - APHIS <[email protected]>; Author <[email protected]>
Subject: Re: [adamjimenez/shiftedit] ShiftEdit won't connect to our Server (#377)
Thanks,
The login details are correct. I believe our IPs are being blocked by the
FTP server:
You may need to whitelist our ips:
54.235.66.128
54.204.38.137
54.197.226.18
…On Fri, 19 Feb 2021 at 00:02, jlscher ***@***.***> wrote:
Hello Adam,
Yes, the login details are correct, and I can connect using Filezilla.
Will right click and share with you right now.
Julia Scher
Identification Technology Program (ITP)
USDA APHIS PPQ Science & Technology (S&T)
801 I Street, Suite 406, Sacramento, CA 95814 U.S.A.
916-403-4507 | ***@***.******@***.***>
https://idtools.org<https://idtools.org/>
https://idtools.net/idAids<https://idtools.net/idAids/>
From: Adam Jimenez ***@***.***>
Sent: Thursday, February 18, 2021 3:51 PM
To: adamjimenez/shiftedit ***@***.***>
Cc: Scher, Julia L - APHIS ***@***.***>; Author <
***@***.***>
Subject: Re: [adamjimenez/shiftedit] ShiftEdit won't connect to our Server
(#377)
Hi,
Are the login details definitely correct?
Does it connect ok in filezilla?
If you still need help you can share the site with me and I will
investigate this issue: right-click the project menu -> share ->
***@***.***
On Thu, 18 Feb 2021 at 21:30, jlscher ***@***.***> wrote:
> ShiftEdit had been working fine for a number of years. Just recently, it
> started showing this dialog when we try to connect.
>
> [image: image]
> <
https://user-images.githubusercontent.com/79284988/108423644-f4e80900-71ec-11eb-9888-7bedd67c0207.png
>
>
> This dialog shows with the password already entered into it after not
> connecting. But when I click OK, it still doesn't connect and then shows
> this dialog again, or another dialog without the password field. This
> happens repeatedly, so I can't work on any files.
>
> Any clues as to why ShiftEdit is not connecting to our server even though
> it has the password?
> Thanks,
> Julia
>
> -
> You are receiving this because you are subscribed to this thread.
> Reply to this email directly, view it on GitHub
> <#377>, or unsubscribe
> <
https://github.com/notifications/unsubscribe-auth/AAEL6CC4OF3DXJXWQEB6TATS7WBI5ANCNFSM4X3DHABQ
>
> .
>
--
Best regards,
Adam Jimenez
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>.
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for the intended recipients. Any unauthorized interception of this message
or the use or disclosure of the information it contains may violate the law
and subject the violator to civil or criminal penalties. If you believe you
have received this message in error, please notify the sender and delete
the email immediately.
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ShiftEdit had been working fine for a number of years. Just recently, it started showing this dialog when we try to connect.
This dialog shows with the password already entered into it after not connecting. But when I click OK, it still doesn't connect and then shows this dialog again, or another dialog without the password field. This happens repeatedly, so I can't work on any files.
Any clues as to why ShiftEdit is not connecting to our server even though it has the password?
Thanks,
Julia
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