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client_tickets.php
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client_tickets.php
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<?php
//Paging
if(isset($_GET['p'])){
$p = intval($_GET['p']);
$record_from = (($p)-1)*$_SESSION['records_per_page'];
$record_to = $_SESSION['records_per_page'];
}else{
$record_from = 0;
$record_to = $_SESSION['records_per_page'];
$p = 1;
}
if(isset($_GET['q'])){
$q = mysqli_real_escape_string($mysqli,$_GET['q']);
}else{
$q = "";
}
if(!empty($_GET['sb'])){
$sb = mysqli_real_escape_string($mysqli,$_GET['sb']);
}else{
$sb = "ticket_number";
}
if(isset($_GET['o'])){
if($_GET['o'] == 'ASC'){
$o = "ASC";
$disp = "DESC";
}else{
$o = "DESC";
$disp = "ASC";
}
}else{
$o = "DESC";
$disp = "ASC";
}
//Rebuild URL
$url_query_strings_sb = http_build_query(array_merge($_GET,array('sb' => $sb, 'o' => $o)));
$sql = mysqli_query($mysqli,"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN users ON ticket_assigned_to = user_id
WHERE ticket_client_id = $client_id
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%')
ORDER BY $sb $o LIMIT $record_from, $record_to");
$num_rows = mysqli_fetch_row(mysqli_query($mysqli,"SELECT FOUND_ROWS()"));
?>
<div class="card card-dark">
<div class="card-header py-2">
<h3 class="card-title mt-2"><i class="fa fa-fw fa-tags"></i> Tickets</h3>
<div class="card-tools">
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal"><i class="fas fa-fw fa-plus"></i> New Ticket</button>
</div>
</div>
<div class="card-body">
<form autocomplete="off">
<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
<input type="hidden" name="tab" value="<?php echo $_GET['tab']; ?>">
<div class="row">
<div class="col-md-4">
<div class="input-group mb-3 mb-md-0">
<input type="search" class="form-control" name="q" value="<?php if(isset($q)){echo stripslashes($q);} ?>" placeholder="Search <?php echo ucwords($_GET['tab']); ?>">
<div class="input-group-append">
<button class="btn btn-dark"><i class="fa fa-search"></i></button>
</div>
</div>
</div>
<div class="col-md-8">
<div class="float-right">
<a href="post.php?export_client_<?php echo $_GET['tab']; ?>_csv=<?php echo $client_id; ?>" class="btn btn-default"><i class="fa fa-fw fa-download"></i> Export</a>
</div>
</div>
</div>
</form>
<hr>
<div class="table-responsive">
<table class="table table-striped table-borderless table-hover">
<thead class="text-dark <?php if($num_rows[0] == 0){ echo "d-none"; } ?>">
<tr>
<th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_number&o=<?php echo $disp; ?>">Number</a></th>
<th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_priority&o=<?php echo $disp; ?>">Priority</a></th>
<th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_status&o=<?php echo $disp; ?>">Status</a></th>
<th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_subject&o=<?php echo $disp; ?>">Subject</a></th>
<th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=user_name&o=<?php echo $disp; ?>">Assigned</a></th>
<th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_updated_at&o=<?php echo $disp; ?>">Last Response</a></th>
<th><a class="text-secondary" href="?<?php echo $url_query_strings_sb; ?>&sb=ticket_created_at&o=<?php echo $disp; ?>">Created</a></th>
<th class="text-center">Action</th>
</tr>
</thead>
<tbody>
<?php
while($row = mysqli_fetch_array($sql)){
$ticket_id = $row['ticket_id'];
$ticket_prefix = $row['ticket_prefix'];
$ticket_number = $row['ticket_number'];
$ticket_subject = $row['ticket_subject'];
$ticket_details = $row['ticket_details'];
$ticket_priority = $row['ticket_priority'];
$ticket_status = $row['ticket_status'];
$ticket_created_at = $row['ticket_created_at'];
$ticket_updated_at = $row['ticket_updated_at'];
if(empty($ticket_updated_at)){
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
}else{
$ticket_updated_at_display = $ticket_updated_at;
}
$ticket_closed_at = $row['ticket_closed_at'];
if($ticket_status == "Open"){
$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
}elseif($ticket_status == "Working"){
$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
}else{
$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
}
if($ticket_priority == "High"){
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
}elseif($ticket_priority == "Medium"){
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
}elseif($ticket_priority == "Low"){
$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
}else{
$ticket_priority_display = "-";
}
$ticket_assigned_to = $row['ticket_assigned_to'];
if(empty($ticket_assigned_to)){
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
}else{
$ticket_assigned_to_display = $row['user_name'];
}
$contact_id = $row['contact_id'];
$contact_name = $row['contact_name'];
$contact_title = $row['contact_title'];
$contact_email = $row['contact_email'];
$contact_phone = $row['contact_phone'];
if(strlen($contact_phone)>2){
$contact_phone = substr($row['contact_phone'],0,3)."-".substr($row['contact_phone'],3,3)."-".substr($row['contact_phone'],6,4);
}
$contact_extension = $row['contact_extension'];
$contact_mobile = $row['contact_mobile'];
if(strlen($contact_mobile)>2){
$contact_mobile = substr($row['contact_mobile'],0,3)."-".substr($row['contact_mobile'],3,3)."-".substr($row['contact_mobile'],6,4);
}
?>
<tr>
<td><a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span></a></td>
<td><?php echo $ticket_priority_display; ?></td>
<td><?php echo $ticket_status_display; ?></td>
<td><?php echo $ticket_subject; ?></td>
<td><?php echo $ticket_assigned_to_display; ?></td>
<td><?php echo $ticket_updated_at_display; ?></td>
<td><?php echo $ticket_created_at; ?></td>
<td>
<div class="dropdown dropleft text-center">
<button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
<i class="fas fa-ellipsis-h"></i>
</button>
<div class="dropdown-menu">
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">Edit</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item text-danger" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">Delete</a>
</div>
</div>
</td>
</tr>
<?php
include("edit_ticket_modal.php");
}
?>
</tbody>
</table>
</div>
<?php include("pagination.php"); ?>
</div>
</div>
<?php include("add_ticket_modal.php"); ?>