Write a "What to Expect" when you moderate section

[GeorgiaHCA]

Summary

Prepare moderators for the worst case scenario, and make sure they have support.

[GeorgiaHCA]

Following co-working with @skfantoni :

• As an AutSPACEs moderator, you will be in a position to shield others from potentially upsetting, triggering, explicit or abusive content.
• This means you will have to be prepared to read that content
• You must be psychologically robust
• Once you have been given an experience to moderate you have 24 hours to review it before it's returned to the repository.
• The amount of time you put in is up to you
• You’ll get a snippet view and if you don’t want to moderate/look at it further you don’t have to respond
• Why is moderation important?
• Emphasise why it matters - incentivise moderating
• List of skills that you gain as a moderator
• Following code of conduct
• You can get support from AutSPACEs researchers?
• Meet other moderators? (aspect of community?) - every 3 months moderators can meet - offering courses? - building a community is important
• Transfer to support page
• Worth asking Autistica?
• Insight group is a good outreach path

[GeorgiaHCA]

Heya @skfantoni - I've finally fleshed this out into a first draft which is available here: https://docs.google.com/document/d/1MoGgke7SVV5w8TX-l0y41mBx7S9gFe_eFJKiz3faWg4/edit?usp=sharing. Process parts yet to be defined are in blue. Would love your thoughts too @JamesSCTJ @BrainonSilicon

[SuziQpid]

Following co-working with @skfantoni :

• As an AutSPACEs moderator, you will be in a position to shield others from potentially upsetting, triggering, explicit or abusive content.
• This means you will have to be prepared to read that content
• You must be psychologically robust
• Once you an experience to moderate it you have 24 hours and then it goes back
• The amount of time you put in is up to you
• You’ll get a snippet view and if you don’t want to moderate/look at it further you don’t have to respond
• Why is moderation important?
• Emphasise why it matters - incentivise moderating
• List of skills that you gain as a moderator
• Following code of conduct
• You can get support from AutSPACEs researchers?
• Meet other moderators? (aspect of community?) - every 3 months moderators can meet - offering courses? - building a community is important
• Transfer to support page
• Worth asking Autistica?
• Insight group is a good outreach path

Hi just to say language needs to be a little clearer in 4 th bullet point eg: ‘ Once you HAVE ( word missing) an experience to moderate, you have 24 hrs to review it before it’s returned to the repository’

I don’t think it’s the job of researchers to support moderators unless they want to straddle two roles.
l think it would be a good idea to have a moderators community Meetup bi or 3 monthly with input from lnsight members who feel able to participate / were part of initial focus groups/ have had problems using the repository. It would always be a good idea to have at least two reps at that Meetup who can comment on moderating the third party reported experiences.

[GeorgiaHCA]

Thanks @SuziQpid ! I've clarified the fourth bullet point. I think your point about researchers supporting moderators is a really excellent one and good food for thought. On the one hand I do think researchers have a responsibility to ensure the wellbeing of moderators they work with, but I also don't want that to be at the expense of autistic moderators having genuine power in building a safe, welcoming community. Worth digging into so we can get it right. Maybe a good topic for a meet-up session?

[gedankenstuecke]

This seems to now be a duplicate of #250, so i'm closing down this one :)