diff --git a/packages/transporter/src/__tests__/integration/with-hosts-cache-drivers.test.ts b/packages/transporter/src/__tests__/integration/with-hosts-cache-drivers.test.ts
index 8b56671f1..db77159e3 100644
--- a/packages/transporter/src/__tests__/integration/with-hosts-cache-drivers.test.ts
+++ b/packages/transporter/src/__tests__/integration/with-hosts-cache-drivers.test.ts
@@ -63,7 +63,7 @@ describe('hosts cache integration with cache drivers', () => {
 
         const message =
           // eslint-disable-next-line max-len
-          'Unreachable hosts - your application id may be incorrect. If the error persists, contact support@algolia.com.';
+          'Unreachable hosts - your application id may be incorrect. If the error persists, please create a ticket at https://support.algolia.com/ sharing steps we can use to reproduce the issue.';
 
         await expect(transporter.read(transporterRequest)).rejects.toMatchObject({
           message,
diff --git a/packages/transporter/src/__tests__/unit/stackTrace.test.ts b/packages/transporter/src/__tests__/unit/stackTrace.test.ts
index 0254a00a1..a55e001e2 100644
--- a/packages/transporter/src/__tests__/unit/stackTrace.test.ts
+++ b/packages/transporter/src/__tests__/unit/stackTrace.test.ts
@@ -90,7 +90,7 @@ describe('transporter stack trace serialization', () => {
     await expect(transporter.read(transporterRequest)).rejects.toEqual({
       name: 'RetryError',
       message:
-        'Unreachable hosts - your application id may be incorrect. If the error persists, contact support@algolia.com.',
+        'Unreachable hosts - your application id may be incorrect. If the error persists, please create a ticket at https://support.algolia.com/ sharing steps we can use to reproduce the issue.',
       transporterStackTrace,
     });
 
diff --git a/packages/transporter/src/__tests__/unit/timeouts.test.ts b/packages/transporter/src/__tests__/unit/timeouts.test.ts
index ee7454bc5..ac42c7589 100644
--- a/packages/transporter/src/__tests__/unit/timeouts.test.ts
+++ b/packages/transporter/src/__tests__/unit/timeouts.test.ts
@@ -86,7 +86,7 @@ describe('the timeouts selection', () => {
     await expect(transporter.read(transporterRequest)).rejects.toMatchObject({
       name: 'RetryError',
       message:
-        'Unreachable hosts - your application id may be incorrect. If the error persists, contact support@algolia.com.',
+        'Unreachable hosts - your application id may be incorrect. If the error persists, please create a ticket at https://support.algolia.com/ sharing steps we can use to reproduce the issue.',
     });
 
     assertRequest({
@@ -111,7 +111,7 @@ describe('the timeouts selection', () => {
     await expect(transporter.read(transporterRequest)).rejects.toMatchObject({
       name: 'RetryError',
       message:
-        'Unreachable hosts - your application id may be incorrect. If the error persists, contact support@algolia.com.',
+        'Unreachable hosts - your application id may be incorrect. If the error persists, please create a ticket at https://support.algolia.com/ sharing steps we can use to reproduce the issue.',
     });
 
     assertRequest({
@@ -142,7 +142,7 @@ describe('the timeouts selection', () => {
     await expect(transporter.read(transporterRequest)).rejects.toMatchObject({
       name: 'RetryError',
       message:
-        'Unreachable hosts - your application id may be incorrect. If the error persists, contact support@algolia.com.',
+        'Unreachable hosts - your application id may be incorrect. If the error persists, please create a ticket at https://support.algolia.com/ sharing steps we can use to reproduce the issue.',
     });
 
     assertRequest({
diff --git a/packages/transporter/src/errors/createRetryError.ts b/packages/transporter/src/errors/createRetryError.ts
index b317aaa0e..360db2ebd 100644
--- a/packages/transporter/src/errors/createRetryError.ts
+++ b/packages/transporter/src/errors/createRetryError.ts
@@ -4,7 +4,7 @@ export function createRetryError(transporterStackTrace: readonly StackFrame[]):
   return {
     name: 'RetryError',
     message:
-      'Unreachable hosts - your application id may be incorrect. If the error persists, contact support@algolia.com.',
+      'Unreachable hosts - your application id may be incorrect. If the error persists, please create a ticket at https://support.algolia.com/ sharing steps we can use to reproduce the issue.',
     transporterStackTrace,
   };
 }