Issue with Installation

[Kieran-staffs-tech]

Server Info (please complete the following information):

• OS: Proxmox 7, making use of Containers (This worked on our Dev environment)
• Browser: Chrome
• RMM Version (as shown in top left of web UI): Can't access it but would be latest version

Installation Method:

• Standard
• Docker

Agent Info (please complete the following information):
N/A

Describe the bug
Installation error. Worked previously on our development environment however every attempt after to install has resulted in this same error message.

To Reproduce
Steps to reproduce the behavior:
Install an Ubuntu 20.04 container using Proxmox 7
Follow installation docs.

Expected behavior
Installation to complete

Screenshots

ok meshREDACTED
Created symlink /etc/systemd/system/multi-user.target.wants/nats.service → /etc/systemd/system/nats.service.
Traceback (most recent call last):
  File "/rmm/api/tacticalrmm/manage.py", line 21, in <module>
    main()
  File "/rmm/api/tacticalrmm/manage.py", line 17, in main
    execute_from_command_line(sys.argv)
  File "/rmm/api/env/lib/python3.10/site-packages/django/core/management/__init__.py", line 446, in execute_fr                                                                                                                                om_command_line
    utility.execute()
  File "/rmm/api/env/lib/python3.10/site-packages/django/core/management/__init__.py", line 386, in execute
    settings.INSTALLED_APPS
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 92, in __getattr__
    self._setup(name)
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 79, in _setup
    self._wrapped = Settings(settings_module)
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 190, in __init__
    mod = importlib.import_module(self.SETTINGS_MODULE)
  File "/usr/local/lib/python3.10/importlib/__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 1050, in _gcd_import
  File "<frozen importlib._bootstrap>", line 1027, in _find_and_load
  File "<frozen importlib._bootstrap>", line 992, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
  File "<frozen importlib._bootstrap>", line 1050, in _gcd_import
  File "<frozen importlib._bootstrap>", line 1027, in _find_and_load
  File "<frozen importlib._bootstrap>", line 1006, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 688, in _load_unlocked
  File "<frozen importlib._bootstrap_external>", line 883, in exec_module
  File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
  File "/rmm/api/tacticalrmm/tacticalrmm/__init__.py", line 3, in <module>
    from .celery import app as celery_app
  File "/rmm/api/tacticalrmm/tacticalrmm/celery.py", line 12, in <module>
    app = Celery("tacticalrmm", backend="redis://" + settings.REDIS_HOST, broker="redis://" + settings.REDIS_H                                                                                                                                OST)  # type: ignore
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 92, in __getattr__
    self._setup(name)
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 79, in _setup
    self._wrapped = Settings(settings_module)
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 190, in __init__
    mod = importlib.import_module(self.SETTINGS_MODULE)
  File "/usr/local/lib/python3.10/importlib/__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "/rmm/api/tacticalrmm/tacticalrmm/settings.py", line 78, in <module>
    from .local_settings import *  # noqa
  File "/rmm/api/tacticalrmm/tacticalrmm/local_settings.py", line 28
    MESH_TOKEN_KEY = "Resetting main indexes...
                     ^
SyntaxError: unterminated string literal (detected at line 28)
Traceback (most recent call last):
  File "/rmm/api/tacticalrmm/manage.py", line 21, in <module>
    main()
  File "/rmm/api/tacticalrmm/manage.py", line 17, in main
    execute_from_command_line(sys.argv)
  File "/rmm/api/env/lib/python3.10/site-packages/django/core/management/__init__.py", line 446, in execute_fr                                                                                                                                om_command_line
    utility.execute()
  File "/rmm/api/env/lib/python3.10/site-packages/django/core/management/__init__.py", line 386, in execute
    settings.INSTALLED_APPS
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 92, in __getattr__
    self._setup(name)
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 79, in _setup
    self._wrapped = Settings(settings_module)
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 190, in __init__
    mod = importlib.import_module(self.SETTINGS_MODULE)
  File "/usr/local/lib/python3.10/importlib/__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 1050, in _gcd_import
  File "<frozen importlib._bootstrap>", line 1027, in _find_and_load
  File "<frozen importlib._bootstrap>", line 992, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
  File "<frozen importlib._bootstrap>", line 1050, in _gcd_import
  File "<frozen importlib._bootstrap>", line 1027, in _find_and_load
  File "<frozen importlib._bootstrap>", line 1006, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 688, in _load_unlocked
  File "<frozen importlib._bootstrap_external>", line 883, in exec_module
  File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
  File "/rmm/api/tacticalrmm/tacticalrmm/__init__.py", line 3, in <module>
    from .celery import app as celery_app
  File "/rmm/api/tacticalrmm/tacticalrmm/celery.py", line 12, in <module>
    app = Celery("tacticalrmm", backend="redis://" + settings.REDIS_HOST, broker="redis://" + settings.REDIS_H                                                                                                                                OST)  # type: ignore
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 92, in __getattr__
    self._setup(name)
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 79, in _setup
    self._wrapped = Settings(settings_module)
  File "/rmm/api/env/lib/python3.10/site-packages/django/conf/__init__.py", line 190, in __init__
    mod = importlib.import_module(self.SETTINGS_MODULE)
  File "/usr/local/lib/python3.10/importlib/__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "/rmm/api/tacticalrmm/tacticalrmm/settings.py", line 78, in <module>
    from .local_settings import *  # noqa
  File "/rmm/api/tacticalrmm/tacticalrmm/local_settings.py", line 28
    MESH_TOKEN_KEY = "Resetting main indexes...
                     ^
SyntaxError: unterminated string literal (detected at line 28)
Created symlink /etc/systemd/system/multi-user.target.wants/nats-api.service → /etc/systemd/system/nats-api.se                                                                                                                                rvice.

Additional context
No other error messages appeared in the log. User creation went as planned.

[dinger1986]

so its deployed with LXC not a VM?

[Kieran-staffs-tech]

Correct.

I looked through some previous closed issues and found another report of the mesh_token not being filled correctly. I've amended that error in the local_settings.py script and it at least boots up to let me login. After login however I am greeted with another Error 500 but this time appears to be something related to nats?

[dinger1986]

LXC isnt support, is there a reason you dont want to run it on a VM?

[Kieran-staffs-tech]

Resources mostly. Plus the management of being able to directly attach from CLI is much nicer. Whilst it's not 'supported' so to say it's important to note it previously worked on my first installation of TacticalRMM.

I just went through and manually followed the install.sh script and re-ran a few of the commands involving nats and nats-api. After restarting these services it appears that I'm able to login and correctly create the first organization.

Since we plan on using this in production I will most likely revert to using a VM to maximize compatibility but hopefully this might be of use in the future!