Agents now have stopped working on some computers which are being added.

[rubybrars]

Server Info (please complete the following information):

• OS: [e.g. Ubuntu 20.04, Debian 10]Debian 11
• Browser: [e.g. chrome, safari]all
• RMM Version (as shown in top left of web UI) :0.17.1

Installation Method:

• Standard

Agent Info (please complete the following information):

• Agent version (as shown in the 'Summary' tab of the agent from web UI):
• Agent OS: [e.g. Win 11]

Describe the bug
Some of the agents are not getting info after initial install right away and say last booted 54 years ago.
Most of the steps on these agents dont work
I have attached a picture as well.

Screenshots
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

[dinger1986]

When did you first install? Are you using a proxy or any other custom settings?

[rubybrars]

mesh agents are working and showing online and a count too, rmm web interface is showing agents but no live and saying count is 0

[wh1te909]

what's the output of sudo systemctl status --full --no-pager nats nats-api

[rubybrars]

[wh1te909]

it tells you the error there. if you're using custom certs you need to follow these instructions: https://docs.tacticalrmm.com/functions/settings_override/#using-your-own-wildcard-ssl-cert

[rubybrars]

thx