Fulfillment Inbound API v2024-03-20 generatePlacementOptions API failing with InternalServerError

[husain-hopstack]

After calling the setPackingInformation API, the generatePlacementOptions API call is failing with the following error:

{
"operationStatus": "FAILED",
"operationId": "da52afbb-8cdd-4a9d-a48a-8b2e67dbf730",
"operation": "generatePlacementOptions",
"operationProblems": [
{
"severity": "ERROR",
"code": "InternalServerError",
"message": "ERROR: Something went wrong. Please try again later."
}
]
}

This error typically resolves itself after retrying the API a few times. However, it has been consistently occurring for over an hour now.

Please help us resolve this. Are we missing any steps?

[weilinggu]

Hi @husain-hopstack,

Have you tried to troubleshoot the issue via support case to identify the root cause of the issue?

Thanks,
Weiling
Selling Partner API Developer Services