Unable to Send Email Notification in V21.3.0

[ramachandra1234]

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Bug Summary

Dears,

I have installed AWX version 21.3.0 on microk8s in rhel8.

Created a Email Notification, when testing the Notification getting this error

Also, not receiving any emails when the mail sent through adhoc command, but mail received when sent in command line in AWX server.

Providing the following details for reference

Name : Test Notification
Description : Test
Organization : Test_Org (created this organization)
Type : Email
User Name : Not entered
Password : Not entered
Recipient list : [email protected]
Host : mail2.jcl.com
Sender e-mail : [email protected]
Port : 25

Thank you in advance.

Regards,
Ramachandra

AWX version

21.3.0

Select the relevant components

• UI
• UI (tech preview)
• API
• Docs
• Collection
• CLI
• Other

Installation method

kubernetes

Modifications

no

Ansible version

No response

Operating system

RHEL8.6

Web browser

Chrome

Steps to reproduce

If the steps provided in the installation procedure would be very helpful

Expected results

Suppose to send an email notification when the template started, succeeded or failed

Also, have a playbook has the requirement to send an email with an attachment where mail agent is not installed in the awx-demo-task container to send an email with an attachment

Actual results

Unable to send an email notification when template started or failed

Also, unable to send an email with an attachment as per our requirement where getting mail is not found

Additional information

Danger alert:Test-Notification
[Errno 113] No route to host

[djyasin]

@ramachandra1234 We would like to gather a little bit more information from you. You stated ".... but mail received when sent in command line in AWX server." Could you please provide us with the specific command you ran to test this?

Thank you for your time!

[ramachandra1234]

Hi Lila Yasin,

Thank you for your time.

Able to receive the email with the following command when I ran in awx server

echo "Test" | mail -s "Test Mail" [email protected]

In Version 21.1, I've struggling for below 2 issues.

1. Unable to send an Email Notification for the Template status, example Success, failure or completed

I've used the following parameters in Version17, able to receive an email notification when a Template started or failed, etc where not receiving an email notification in version 21.1 for the same below parameters

Name : Test Notification
Description : Test
Organization : Test_Org (created this organization)
Type : Email
User Name : Not entered
Password : Not entered
Recipient list : [email protected]
Host : mail2.jcl.com
Sender e-mail : [email protected]
Port : 25

2. One of the playbook has the requirement to send an email with an attachment
   Example

• name: resource details
  hosts: localhost
  user: root
  become: yes
  tasks:

  • name: Collect the resource details in columnwise and save it in xls format
    shell: /scripts/resourcecollection.sh > /tmp/resources/resources_details_$(date +%H%M_%d%b%y).xls

  • name: Send an email with the System Resource Details Attachment
    shell: echo "$(cat /scripts/SysRscSignature.txt)" | mail -s "System Resource Details" -a /tmp/resources/resources_details_$(date +%H%M_%d%b%y).xls [email protected]

Not receiving an email after this template (playbook) executed via awx_web

Thank you,
Ramachandra

[fosterseth]

in your opening post you mention you see No route to host where are you seeing this message?

[ramachandra1234]

I'm seeing "113 No route to host" error when testing the email notification template, in my case the template name is "Test_Notification" when I tested this template, getting "No route to host", attaching the screenshots for reference.

Your help will be highly appreciated.

[ramachandra1234]

Hello team,

Could someone please assist on this issue?

This issue i,e,. sending an email notification is pending in my organization

Thank you so much if this issue is addressed