Unable to redeem rewards - Ledger

[Lyra32]

I'm on the most recent versions 1.3.17, Nano S firmware version 1.6 (and this is when it stopped working).
I've tried with Chrome and Brave browsers, can't get it to move beyond step 3. Error is:

Failed to sign with Ledger device: U2F Device_ineligible.

Many thanks for any help.