top-extensions-svc-lvl-agreements.md

Service level agreement for deployment

As per the safe deployment mandate, all the configuration changes are treated as code changes. Consequently, they use similar deployment processes.

All changes that are checked in to the dev branch will be deployed in the following order: Dogfood -> RC -> MPAC -> PROD -> National Clouds (BlackForest, FairFax, and Mooncake). The following table specifies the amount of time allowed to complete the deployment.

Environment	Service Level Agreement
DOGFOOD	5 days
RC	10 days
MPAC	15 days
PROD	20 days
BLACKFOREST	1 month
FAIRFAX	1 month
MOONCAKE	1 month

Service level agreement for expedited deployment

Environment	Service Level Agreement
PROD	7 days
BLACKFOREST	10 days
FAIRFAX	10 days
MOONCAKE	10 days

Service level agreement for hosting service

The SLA for onboarding the extension is in the following table, expressed in business days.

Environment	SLA
DOGFOOD	5 days
MPAC	7 days
PROD	12 days
BLACKFOREST	15 days
FAIRFAX	15 days
MOONCAKE	15 days