Bug: Audio starting late when hitting play on a song using Qobuz

[robbporto]

Disclaimer:
Please go through existing issues to avoid creating duplicates. If you found a similar issue please post a comment there. If you are uncertain your issue is related to others then create the issue. Obvious ignorance of this rule might get you blocked from posting new issues. Please tick the box below to show that you have followed the guideline.

• I have checked for a similar issue and sure it hasn’t been reported before.

Describe the bug
When I’m using Qobuz and I have eqMac open and running, songs start playing but sometimes I can only hear audio after ~1s. This doesn’t happening if I use Qobuz without eqMac.

Steps to Reproduce

1. Open eqMac with EQ on;
2. Open Qobuz;
3. Set the quality as highest as possible on Qobuz;
4. Hit play on any song;
5. Go to another album and hit play there;
6. Repeat steps 4 and 6 until you’re able to reproduce the issue.

Expected behaviour
I should listen to Qobuz normally, without having to worry about my songs being cut off at the beginning.

Setup information:

• Audio device used for playback: Audeze LCD-X
• Audio transmission interface: Schiit Magni 3 + Modi 3
• macOS Version: 14.6.1
• eqMac Version: I’ve tested and I was able to reproduce this bug on versions older than 1.8.7. This bug has been happening as early as September of 2023.

Additional information

• This problem seems to only happen when switching songs between albums. If I let an album play by its own, this problem doesn’t occur;
• It is somewhat hard to replicate this issue because this it appears to happen randomly. I, however, can replicate this issue consistently enough.

[robbporto]

Update: this seems to be only happening when changing between songs with different bitrates.

[ragauskl]

As mentioned in customer support chat, we currently can't test and don't have access to Qobuz, but I did some testing with Tidal and did not see the issue occur when switching between songs with different bitrates, so it could be a Qobuz specific issue. We'll look into this issue again when we can test it with Qobuz