[Wordpress] Installing theme from JWThemes issue

[digitalmate1]

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

aeefd9ba-8a01-4cfb-9277-5bfdcc47007e

bndiagnostic output

No response

bndiagnostic was not useful. Could you please tell us why?

It is a conflict between my theme and host. It requires action from you.

Describe your issue as much as you can

Hi there,

I just purchased the theme Auriane from theme forest. I have a problem installing the demo. I contact the theme support and they told me the following:

"Your host seems to have an issue with SSL or some security settings, which is causing files to not function properly. Please contact your host and send them this screenshot, they will know how to fix it. After that, you can proceed with the import."

https://prnt.sc/6Oy-CHIpRjrt

Best regards,

Andreas