[SuiteCRM] Upgrade 7.12.X => 7.13.3 - PHP issue

[AshAmine]

Name and Version

bitnami/SuiteCRM7.12

What architecture are you using?

arm64

What steps will reproduce the bug?

Go to upgrade wizard
Load the upgrade file: SuiteCRM-Upgrade-7.12.x-to-7.13.0.zip
Click upgrade

We are attempting to upgrade from Bitnami SuiteCRM 7.12.6 on AWS EC2 to Bitnami SuiteCRM 7.13.3. However, we are encountering PHP incompatibility issues when we try to upgrade using the SuiteCRM upgrade Wizard. SuiteCRM 7.13.3 requires PHP 7.4, whereas SuiteCRM 7.12 is currently using PHP 7.3. We also tried upgrading PHP separately, but it caused SuiteCRM to crash!

What is the expected behavior?

We are expecting upgrade process to work as it was describe

What do you see instead?

Uploaded file is not compatible with this version of php

Additional information

No response

[jotamartos]

Upgrading PHP in a running instance is not possible as it will require to recompile all components from source. In order to upgrade PHP and SuiteCRM, you will need to launch a new version of the SuiteCRM solution that comes with the new version of PHP and migrate the data to that new instance. You can take a look at the app's documentation or forums to know more about that migration process (probably you need to migrate the database and some files inside the app's files) and any extra step you need to perform to finish the migration successfully.

[github-actions]

This Issue has been automatically marked as "stale" because it has not had recent activity (for 15 days). It will be closed if no further activity occurs. Thanks for the feedback.

[github-actions]

Due to the lack of activity in the last 5 days since it was marked as "stale", we proceed to close this Issue. Do not hesitate to reopen it later if necessary.