Chrome extension hangs with WiFi captive portal or slow network

[wrs]

Steps To Reproduce

1. Get on an Alaska Airlines plane (same thing may happen in a coffee shop, etc.).
2. Connect to the in-flight wifi and open the portal.
3. Click on the Bitwarden extension in Chrome to access credit card info.

Expected Result

Bitwarden extension opens and allows autofill of the credit card.

Actual Result

Bitwarden extension opens with a blank grey UI and is unresponsive.

Screenshots or Videos

Additional Context

My guess is the extension is attempting to contact a server and receiving a redirect or an error from the captive portal, and getting confused.

A similar effect occurs when the wifi is working but just slow. The UI is blank for several seconds before appearing.

My expectation is that the UI should be using the local password store, and any server usage should be done in the background so it doesn't affect the responsiveness of the UI.

Operating System

macOS

Operating System Version

Sonoma 14.6.1 (23G93)

Web Browser

Chrome

Browser Version

Version 128.0.6613.121 (Official Build) (arm64)

Build Version

2024.9.0

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[Neonwarden]

Hi there,

This has been escalated for further investigation. If you have more information that can help us, please add it below.

Thanks!

[ulyssesdotcodes]

I am seeing this on edge / windows. I have a self-hosted bitwardenrs and whenever I am not on my home network vpn the extension is blank.

Edit: after updating from bitwardenrs to vaultwarden this seems to no longer happen