[Camera Support]: Playback of alerts and historical camera recordings doesn't work for Reolink Duo series cameras

[DanGamingTV]

Describe the problem you are having

When I click on an alert in the review tab, playback of the event doesn't work. The spinner just spins forever.
Looking in the network tab in DevTools, I can see that the master.m3u8 playlist file is being requested from frigate, but the playlists inside the file aren't being requested.

This issue has only been arising on my Reolink Duo 2 PoE and Reolink Duo Floodlight PoE cameras.
I have a Reolink RLC-510A camera, and when I view recorded alerts, detections, and historical recordings from this camera, I don't experience this issue.


Here are the contents of the index-v1-a1.m3u8 file:

Steps to reproduce

1. Wait for an alert or detection to be created in the review page
2. Click on the thumbnail of the alert or detection, and see if video playback will commence

Version

0.14.0-a4eb435

Frigate config file

mqtt:
  enabled: false

record:
  enabled: true
  retain:
    days: 7
    mode: all
  events:
    pre_capture: 25
    post_capture: 20
    retain:
      default: 31
      mode: all

snapshots:
  enabled: true
  timestamp: false
  bounding_box: true
  retain:
    default: 10

detectors:
  tensorrt:
    type: tensorrt
    device: 0 #This is the default, select the first GPU

model:
  path: /config/model_cache/tensorrt/yolov7-320.trt
  input_tensor: nchw
  input_pixel_format: rgb
  width: 320
  height: 320

objects:
  track:
    - person
    - cat
    - bicycle
    - dog
    - car

cameras:
  reo_510a_back_door:
    enabled: true
    detect:
      width: 640
      height: 480
      fps: 5
    objects:
      track:
        - person
        - cat
        - bicycle
        - dog
    ffmpeg:
      # input_args: -avoid_negative_ts make_zero -fflags +genpts+discardcorrupt -rtsp_transport
      #   tcp -stimeout 5000000 -use_wallclock_as_timestamps 1
      # output_args:
      #   record: preset-record-generic-audio-aac
      inputs:
        - path: rtsp://user:[email protected]/Preview_01_sub
          # input_args: preset-rtsp-restream
          roles:
            - audio
            - detect
        - path: rtsp://user:[email protected]/Preview_01_main
          # input_args: preset-rtsp-restream
          roles:
            - record
    motion:
      mask: 0.007,0.055,0.304,0.051,0.306,0,0.006,0.008

  reo_duo_floodlight_1:
    enabled: true
    detect:
      width: 1536
      height: 576
      fps: 5
    objects:
      track:
        - person
        - cat
        - bicycle
        - dog
        - car
      filters:
        car:
          mask: 
            0.751,0.178,0.788,0.039,0.761,0,0.998,0.002,0.998,0.71,0.975,0.611,0.956,0.634,0.934,0.513,0.907,0.48,0.88,0.414,0.848,0.315,0.788,0.255
    ffmpeg:
      input_args: -avoid_negative_ts make_zero -fflags +genpts+discardcorrupt -rtsp_transport
        tcp -stimeout 5000000 -use_wallclock_as_timestamps 1
      output_args:
        record: preset-record-generic-audio-aac
      inputs:
        - path: rtsp://user:[email protected]/Preview_01_sub
          input_args: preset-rtsp-restream
          roles:
            - audio
            - detect
        - path: rtsp://user:[email protected]/Preview_01_main
          input_args: preset-rtsp-restream
          roles:
            - record

    motion:
      mask: 0.181,0.017,0.205,0.017,0.206,0.07,0.18,0.068
  reo_duo_floodlight_2:
    enabled: true
    detect:
      width: 1536
      height: 576
      fps: 5
    objects:
      track:
        - person
        - cat
        - bicycle
        - dog
        - car
      filters:
        car:
          mask: 
            0.001,0.462,0.049,0.383,0.038,0.337,0.111,0.128,0.124,0.294,0.144,0.375,0.129,0.398,0.107,0.356,0.009,0.507
    ffmpeg:
      input_args: -avoid_negative_ts make_zero -fflags +genpts+discardcorrupt -rtsp_transport
        tcp -stimeout 5000000 -use_wallclock_as_timestamps 1
      output_args:
        record: preset-record-generic-audio-aac
      inputs:
        - path: rtsp://user:[email protected]/Preview_01_sub
          input_args: preset-rtsp-restream
          roles:
            - audio
            - detect
        - path: rtsp://user:[email protected]/Preview_01_main
          input_args: preset-rtsp-restream
          roles:
            - record
  reo_duo_floodlight_3:
    enabled: true
    detect:
      width: 1536
      height: 576
      fps: 5
    objects:
      track:
        - person
        - cat
        - bicycle
        - dog
        - car
    ffmpeg:
      input_args: -avoid_negative_ts make_zero -fflags +genpts+discardcorrupt -rtsp_transport
        tcp -stimeout 5000000 -use_wallclock_as_timestamps 1
      output_args:
        record: preset-record-generic-audio-aac
      inputs:
        - path: rtsp://user:[email protected]/Preview_01_sub
          input_args: preset-rtsp-restream
          roles:
            - audio
            - detect
        - path: rtsp://user:[email protected]/Preview_01_main
          input_args: preset-rtsp-restream
          roles:
            - record
  reo_duo2_1:
    enabled: true
    detect:
      width: 1536
      height: 576
      fps: 5
    objects:
      track:
        - person
        - cat
        - bicycle
        - dog
        - car
      filters:
        car:
          mask: 
            0.727,0.205,0.756,0.238,0.785,0.267,0.81,0.277,0.828,0.3,0.878,0.395,0.898,0.304,0.803,0.19,0.742,0.112,0.685,0.046,0.635,0.002,0.585,0.002,0.58,0.05,0.618,0.064,0.711,0.116,0.73,0.137
    ffmpeg:
      input_args: -avoid_negative_ts make_zero -fflags +genpts+discardcorrupt -rtsp_transport
        tcp -stimeout 5000000 -use_wallclock_as_timestamps 1
      output_args:
        record: preset-record-generic-audio-aac
      inputs:
        - path: rtsp://user:[email protected]/Preview_01_sub
          input_args: preset-rtsp-restream
          roles:
            - audio
            - detect
        - path: rtsp://user:[email protected]/Preview_01_main
          input_args: preset-rtsp-restream
          roles:
            - record

version: 0.14

Relevant log output

2024-07-22 06:10:32.122829283      comment         : Preview_01_main
2024-07-22 06:10:32.122853874    Duration: 00:00:11.55, start: 0.000000, bitrate: 1677 kb/s
2024-07-22 06:10:32.122857167    Stream #0:0[0x1](und): Video: hevc (Main) (hev1 / 0x31766568), yuv420p(tv), 4608x1728, 1632 kb/s, 12.53 fps, 12.50 tbr, 90k tbn (default)
2024-07-22 06:10:32.122911113      Metadata:
2024-07-22 06:10:32.122913278        handler_name    : VideoHandler
2024-07-22 06:10:32.122914888        vendor_id       : [0][0][0][0]
2024-07-22 06:10:32.122917098    Stream #0:1[0x2](und): Audio: aac (LC) (mp4a / 0x6134706D), 16000 Hz, mono, fltp, 48 kb/s (default)
2024-07-22 06:10:32.122918519      Metadata:
2024-07-22 06:10:32.122950434        handler_name    : SoundHandler
2024-07-22 06:10:32.122952257        vendor_id       : [0][0][0][0]
2024-07-22 06:10:32.122954158  /media/frigate/recordings/2024-07-21/18/reo_duo2_1/10.18.mp4: File exists
2024-07-22 16:23:45.688067  2024-07-22 06:10:32.122955296
2024-07-22 08:23:22.590649156  [2024-07-22 08:23:22] frigate.api.media              WARNING : Recording clip is missing or empty: /media/frigate/recordings/2024-07-21/20/reo_duo2_1/22.48.mp4
2024-07-22 15:40:32.133706059  [2024-07-22 15:40:32] frigate.record.maintainer      ERROR   : Unable to convert /tmp/cache/reo_duo_floodlight_1@20240722154018+1200.mp4 to /media/frigate/recordings/2024-07-22/03/reo_duo_floodlight_1/40.18.mp4
2024-07-22 15:40:32.138024406  [2024-07-22 15:40:32] frigate.record.maintainer      ERROR   : Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/tmp/cache/reo_duo_floodlight_1@20240722154018+1200.mp4':
2024-07-22 15:40:32.138028324    Metadata:
2024-07-22 15:40:32.138029936      major_brand     : isom
2024-07-22 15:40:32.138031386      minor_version   : 512
2024-07-22 15:40:32.138032873      compatible_brands: isomiso2mp41
2024-07-22 15:40:32.138034421      title           : Session streamed by "preview"
2024-07-22 15:40:32.138035898      encoder         : Lavf59.27.100
2024-07-22 15:40:32.138037359      comment         : Preview_01_main
2024-07-22 15:40:32.138038904    Duration: 00:00:08.50, start: 0.000000, bitrate: 9478 kb/s
2024-07-22 15:40:32.138040743    Stream #0:0[0x1](und): Video: hevc (Main) (hev1 / 0x31766568), yuv420p(tv), 4608x1728, 9448 kb/s, 18.94 fps, 20 tbr, 90k tbn (default)
2024-07-22 15:40:32.138042047      Metadata:
2024-07-22 15:40:32.138043478        handler_name    : VideoHandler
2024-07-22 15:40:32.138044889        vendor_id       : [0][0][0][0]
2024-07-22 15:40:32.138046701    Stream #0:1[0x2](und): Audio: aac (LC) (mp4a / 0x6134706D), 16000 Hz, mono, fltp, 77 kb/s (default)
2024-07-22 15:40:32.138047962      Metadata:
2024-07-22 15:40:32.138049438        handler_name    : SoundHandler
2024-07-22 15:40:32.138050860        vendor_id       : [0][0][0][0]
2024-07-22 15:40:32.138052544  /media/frigate/recordings/2024-07-22/03/reo_duo_floodlight_1/40.18.mp4: File exists
2024-07-22 16:23:45.688086  2024-07-22 15:40:32.138053761
2024-07-22 15:47:05.763296031  [2024-07-22 15:47:05] frigate.util.services          INFO    : Automatically detected nvidia hwaccel for video decoding
2024-07-22 15:47:20.078146770  [2024-07-22 15:47:20] frigate.util.services          INFO    : Automatically detected nvidia hwaccel for video decoding
2024-07-22 15:47:25.390378559  [2024-07-22 15:47:25] frigate.comms.dispatcher       INFO    : Setting motion threshold for reo_duo_floodlight_1: 30
2024-07-22 15:47:25.400384695  [2024-07-22 15:47:25] frigate.comms.dispatcher       INFO    : Setting motion contour area for reo_duo_floodlight_1: 10
2024-07-22 15:48:16.844471662  [2024-07-22 15:48:16] frigate.util.services          INFO    : Automatically detected nvidia hwaccel for video decoding
2024-07-22 15:49:12.088440478  [2024-07-22 15:49:12] frigate.util.services          INFO    : Automatically detected nvidia hwaccel for video decoding
2024-07-22 15:50:08.819996693  [2024-07-22 15:50:08] frigate.util.services          INFO    : Automatically detected nvidia hwaccel for video decoding

Operating system

UNRAID

Install method

Docker CLI

Network connection

Wired

Camera make and model

Reolink Duo 2 PoE, Reolink Duo Floodlight PoE

Any other information that may be helpful

I am accessing my Frigate WebUI over WiFi. However, I have also experienced the same issue when on a wired connection.
I've seen issues like #8377 regarding the Reolink Duo series' use of H265 being the cause of the issue, but that doesn't explain why the web client isn't even attempting to stream the segments given in the playlists.

[NickM-27]

I don't think this is really a Frigate bug, the segments aren't being pulled most likely because nginx is unable to interpret the recorded files or some other issue. We've seen it a couple times with other buggy cameras.

I have a hikvision panoramic camera that uses h265 and works without issues and in general we've not seen this issue reported widely so I'm not sure there's anything we can do.

You might try different browsers and see if one might handle it better.