[Camera Support]: Does this error mean my camera doe snot have ONVIF? #13581

joelegg · 2024-09-06T02:51:03Z

joelegg
Sep 6, 2024

Describe the problem you are having

hello, I have a hikvision ptz DS-2DE4A425IW-DE
https://infronttech.com.au/hikvision-ip-ptz-pan-tilt-zoom-commercial-grade-cameras/7597-hikvision-ds-2de4a425iw-de-4mp-outdoor-ptz-camera-25x-zoom-50m-ir.html

I am seeing the following errors when enabling auto tracking:
Turning on ptz autotracker for Front_PTZ
2024-09-06 02:38:37.986270188 [2024-09-06 12:38:37] frigate.ptz.onvif ERROR : Unable to get Onvif media profiles for camera: Front_PTZ: Unknown error: The action requested requires authorization and the sender is not authorized
2024-09-06 02:38:37.986666118 [2024-09-06 12:38:37] frigate.ptz.autotrack WARNING : Disabling autotracking for Front_PTZ: Unable to initialize onvif

I cannot see any options in the settings admin page of my cameras for onvif.

So does that mean It doesn't have it?

Thank you very much

Version

0.14.1-f4f3cfa

What browser(s) are you using?

No response

Frigate config file

mqtt:
  host: 192.168.2.73
  port: 1883
  user: mqtt-user
  password: xxxxx
  topic_prefix: frigate
  enabled: true

database:
  path: /db/frigate.db

detectors:
  coral:
    type: edgetpu
    device: usb

model:
  path: plus://xxxxx

objects:
  track:
    - person
    - dog
    - car
    - bike
    - motorcycle

  filters:
    person:
      min_area: 5000
      max_area: 200000
      min_score: 0.6
      threshold: 0.6
    dog:
      min_area: 1000
      max_area: 10000
      min_score: 0.2
      threshold: 0.3
    car:
      min_area: 5000
      max_area: 200000
      min_score: 0.3
      threshold: 0.4
    bike:
      min_area: 1000
      max_area: 200000
      min_score: 0.3
      threshold: 0.4
    motorcycle:
      min_area: 1000
      max_area: 200000
      min_score: 0.3
      threshold: 0.4

cameras:
  Backyard:
    ffmpeg:
      inputs:
        - path: rtsp://xxx:[email protected]:554/streaming/channels/101
          roles:
            - record
        - path: rtsp://xxxx:[email protected]:554/streaming/channels/102
          roles:
            - detect
    detect:
      width: 640
      height: 360
      fps: 6
    snapshots:
      enabled: true
    record:
      enabled: true
      retain:
        days: 14
        mode: motion
      events:
        retain:
          default: 14
          mode: motion
    zones:
      backyard_entry:
        coordinates: 
          0.764,0.999,0.065,0.992,0.03,0.608,0.005,0.34,0.35,0.173,0.397,0.173,0.407,0.416,0.664,0.577,0.687,0.132,0.964,0.193,0.811,0.988
        inertia: 3
        loitering_time: 0
        objects: person
    review:
      alerts:
        required_zones: backyard_entry
      detections:
        required_zones: backyard_entry

  Porch:
    ffmpeg:
      inputs:
        - path: rtsp://xx:[email protected]:554/streaming/channels/101
          roles:
            - record
        - path: rtsp://xx:[email protected]:554/streaming/channels/102
          roles:
            - detect
    detect:
      width: 640
      height: 480
      fps: 6
    snapshots:
      enabled: true
    record:
      enabled: true
      retain:
        days: 14
        mode: motion
      events:
        retain:
          default: 14
          mode: motion
    zones:
      front_porch:
        coordinates: 
          0.161,0.935,0.781,0.121,0.808,0.066,0.801,0.002,0.911,0.011,0.871,0.686,0.812,1,0.073,0.999
        inertia: 3
        loitering_time: 0
        objects: person
    review:
      alerts:
        required_zones: front_porch
      detections:
        required_zones: front_porch

  Side:
    ffmpeg:
      inputs:
        - path: rtsp://xx:[email protected]:554/streaming/channels/101
          roles:
            - record
        - path: rtsp://x:[email protected]:554/streaming/channels/102
          roles:
            - detect
    detect:
      width: 640
      height: 360
      fps: 6
    snapshots:
      enabled: true
    record:
      enabled: true
      retain:
        days: 14
        mode: motion
      events:
        retain:
          default: 14
          mode: motion

  Front_PTZ:
    ffmpeg:
      inputs:
        - path: rtsp://admin:[email protected]:554/streaming/channels/101
          roles:
            - record
            - audio
        - path: rtsp://admin:[email protected]:554/streaming/channels/102
          roles:
            - detect
    audio:
      enabled: True
    detect:
      width: 640
      height: 360
      fps: 6
    snapshots:
      enabled: true
    record:
      enabled: true
      retain:
        days: 14
        mode: motion
      events:
        retain:
          default: 14
          mode: motion
    zones:
      front_ptz:
        coordinates: 0.53,0.607,0.68,0.359,0.919,0.327,0.854,0.987,0.228,0.993
        loitering_time: 0
        objects: person
    onvif:
      host: 192.168.1.201
      port: 80
      user: admin
      password: 5Y4Z6cFe
      autotracking:
        enabled: True
        calibrate_on_startup: True
        zooming: relative
        # Optional: A value to change the behavior of zooming on autotracked objects. (default: shown below)
        # A lower value will keep more of the scene in view around a tracked object.
        # A higher value will zoom in more on a tracked object, but Frigate may lose tracking more quickly.
        # The value should be between 0.1 and 0.75
        zoom_factor: 0.3
        track:
          - person
          - bike
          - car
        required_zones:
          - front_ptz
        return_preset: preset 1
        timeout: 10

  Driveway:
    ffmpeg:
      inputs:
        - path: rtsp://x:[email protected]:554/streaming/channels/101
          roles:
            - record
        - path: rtsp://x:[email protected]:554/streaming/channels/102
          roles:
            - detect
    detect:
      width: 640
      height: 360
      fps: 6
    snapshots:
      enabled: true
    record:
      enabled: true
      retain:
        days: 14
        mode: motion
      events:
        retain:
          default: 14
          mode: motion
    zones:
      front_driveway:
        coordinates: 0.36,0.623,0.779,0.556,0.952,0.993,0.062,0.994,0.102,0.617
        loitering_time: 0
    review:
      detections:
        required_zones: front_driveway
      alerts:
        required_zones: front_driveway

version: 0.14

Relevant Frigate log output

/Sep/2024:12:38:35 +1000] "GET /api/Front_PTZ/latest.webp?h=360&cache=1725590315246 HTTP/1.1" 499 0 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:38:35.451892371  [2024-09-06 12:38:35] frigate.ptz.onvif              ERROR   : Unable to get Onvif media profiles for camera: Front_PTZ: Unknown error: The action requested requires authorization and the sender is not authorized
2024-09-06 02:38:35.452175018  192.168.1.59 - - [06/Sep/2024:12:38:35 +1000] "GET /api/Front_PTZ/ptz/info HTTP/1.1" 200 48 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:38:37.747726621  [2024-09-06 12:38:37] frigate.comms.dispatcher       INFO    : Turning on ptz autotracker for Front_PTZ
2024-09-06 02:38:37.986270188  [2024-09-06 12:38:37] frigate.ptz.onvif              ERROR   : Unable to get Onvif media profiles for camera: Front_PTZ: Unknown error: The action requested requires authorization and the sender is not authorized
2024-09-06 02:38:37.986666118  [2024-09-06 12:38:37] frigate.ptz.autotrack          WARNING : Disabling autotracking for Front_PTZ: Unable to initialize onvif
2024-09-06 02:38:38.846150594  192.168.1.59 - - [06/Sep/2024:12:38:38 +1000] "GET /api/Front_PTZ/latest.webp?h=360&cache=1725590315246 HTTP/1.1" 200 22606 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:39:27.362730598  127.0.0.1 - - [06/Sep/2024:12:39:27 +1000] "" 400 0 "-" "-" "-"
2024-09-06 02:40:23.586745279  192.168.1.59 - - [06/Sep/2024:12:40:23 +1000] "GET /api/review?limit=10&severity=alert HTTP/1.1" 200 5202 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:40:27.419012583  127.0.0.1 - - [06/Sep/2024:12:40:27 +1000] "" 400 0 "-" "-" "-"
2024-09-06 02:41:27.470775536  127.0.0.1 - - [06/Sep/2024:12:41:27 +1000] "" 400 0 "-" "-" "-"
2024-09-06 02:41:46.853928282  192.168.1.59 - - [06/Sep/2024:12:41:46 +1000] "GET /api/profile HTTP/1.1" 200 18 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:41:46.871928180  192.168.1.59 - - [06/Sep/2024:12:41:46 +1000] "GET /api/config HTTP/1.1" 200 29559 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:41:47.085305059  192.168.1.59 - - [06/Sep/2024:12:41:47 +1000] "GET /api/Front_PTZ/ptz/info HTTP/1.1" 200 48 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:41:47.085366666  [2024-09-06 12:41:47] frigate.ptz.onvif              ERROR   : Unable to get Onvif media profiles for camera: Front_PTZ: Unknown error: The action requested requires authorization and the sender is not authorized
2024-09-06 02:41:48.563204703  192.168.1.59 - - [06/Sep/2024:12:41:48 +1000] "GET /api/review?limit=10&severity=alert HTTP/1.1" 200 4918 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:41:48.695820321  192.168.1.59 - - [06/Sep/2024:12:41:48 +1000] "GET /api/review/1725590501.83071-m6ngqe/preview?format=mp4 HTTP/1.1" 206 43551 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:41:49.578149822  192.168.1.59 - - [06/Sep/2024:12:41:49 +1000] "GET /api/review?limit=10&severity=alert HTTP/1.1" 200 4918 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:42:20.000303627  192.168.1.59 - - [06/Sep/2024:12:42:20 +1000] "GET /api/config HTTP/1.1" 200 29559 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:42:27.504902325  127.0.0.1 - - [06/Sep/2024:12:42:27 +1000] "" 400 0 "-" "-" "-"
2024-09-06 02:42:37.587897960  192.168.1.59 - - [06/Sep/2024:12:42:37 +1000] "GET /api/review?limit=10&severity=alert HTTP/1.1" 200 4985 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:43:05.608677525  192.168.1.59 - - [06/Sep/2024:12:43:05 +1000] "GET /api/config HTTP/1.1" 200 29559 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:43:05.627827501  192.168.1.59 - - [06/Sep/2024:12:43:05 +1000] "GET /api/profile HTTP/1.1" 200 18 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:43:05.745576588  [2024-09-06 12:43:05] frigate.ptz.onvif              ERROR   : Unable to get Onvif media profiles for camera: Front_PTZ: Unknown error: The action requested requires authorization and the sender is not authorized
2024-09-06 02:43:05.745591006  192.168.1.59 - - [06/Sep/2024:12:43:05 +1000] "GET /api/Front_PTZ/ptz/info HTTP/1.1" 200 48 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"

Relevant go2rtc log output

FFprobe output from your camera

4-09-06 02:38:35.255807925  192.168.1.59 - - [06/Sep/2024:12:38:35 +1000] "GET /live/jsmpeg/Driveway HTTP/1.1" 101 69420 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:38:35.256295213  192.168.1.59 - - [06/Sep/2024:12:38:35 +1000] "GET /live/jsmpeg/Front_PTZ HTTP/1.1" 101 84832 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:38:35.256485043  192.168.1.59 - - [06/Sep/2024:12:38:35 +1000] "GET /live/jsmpeg/Porch HTTP/1.1" 101 115866 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:38:35.265457651  192.168.1.59 - - [06/Sep/2024:12:38:35 +1000] "GET /fonts/Inter-Medium.woff2 HTTP/1.1" 200 111380 "http://192.168.1.6:5000/assets/index-BsqM9WWT.css" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:38:35.341173153  192.168.1.59 - - [06/Sep/2024:12:38:35 +1000] "GET /api/Front_PTZ/latest.webp?h=33&cache=1725590315246 HTTP/1.1" 200 642 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:38:35.348168417  192.168.1.59 - - [06/Sep/2024:12:38:35 +1000] "GET /api/Front_PTZ/latest.webp?h=360&cache=1725590315246 HTTP/1.1" 499 0 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:38:35.451892371  [2024-09-06 12:38:35] frigate.ptz.onvif              ERROR   : Unable to get Onvif media profiles for camera: Front_PTZ: Unknown error: The action requested requires authorization and the sender is not authorized
2024-09-06 02:38:35.452175018  192.168.1.59 - - [06/Sep/2024:12:38:35 +1000] "GET /api/Front_PTZ/ptz/info HTTP/1.1" 200 48 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:38:37.747726621  [2024-09-06 12:38:37] frigate.comms.dispatcher       INFO    : Turning on ptz autotracker for Front_PTZ
2024-09-06 02:38:37.986270188  [2024-09-06 12:38:37] frigate.ptz.onvif              ERROR   : Unable to get Onvif media profiles for camera: Front_PTZ: Unknown error: The action requested requires authorization and the sender is not authorized
2024-09-06 02:38:37.986666118  [2024-09-06 12:38:37] frigate.ptz.autotrack          WARNING : Disabling autotracking for Front_PTZ: Unable to initialize onvif
2024-09-06 02:38:38.846150594  192.168.1.59 - - [06/Sep/2024:12:38:38 +1000] "GET /api/Front_PTZ/latest.webp?h=360&cache=1725590315246 HTTP/1.1" 200 22606 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:39:27.362730598  127.0.0.1 - - [06/Sep/2024:12:39:27 +1000] "" 400 0 "-" "-" "-"
2024-09-06 02:40:23.586745279  192.168.1.59 - - [06/Sep/2024:12:40:23 +1000] "GET /api/review?limit=10&severity=alert HTTP/1.1" 200 5202 "http://192.168.1.6:5000/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36" "-"
2024-09-06 02:40:27.419012583  127.0.0.1 - - [06/Sep/2024:12:40:27 +1000] "" 400 0 "-" "-" "-"

Frigate stats

No response

Operating system

HassOS

Install method

HassOS Addon

Object Detector

Coral

Network connection

Wired

Camera make and model

hikvision DS-2DE4A425IW-DE

Screenshots of the Frigate UI's System metrics pages

Any other information that may be helpful

thank yoU!

Answered by joelegg

Sep 6, 2024

my bad - i just found this guide https://supportusa.hikvision.com/support/solutions/articles/17000128730-how-do-i-enable-onvif-on-a-hikvision-camera-

i couldn't find this setting before. its all working now!

View full answer

hawkeye217 · 2024-09-06T02:59:23Z

hawkeye217
Sep 6, 2024
Collaborator

Your Hikvision may require ignore_time_mismatch: True under the onvif: section of your configuration.

0 replies

joelegg · 2024-09-06T02:59:40Z

joelegg
Sep 6, 2024
Author

my bad - i just found this guide https://supportusa.hikvision.com/support/solutions/articles/17000128730-how-do-i-enable-onvif-on-a-hikvision-camera-

i couldn't find this setting before. its all working now!

0 replies

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[Camera Support]: Does this error mean my camera doe snot have ONVIF? #13581

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[Camera Support]: Does this error mean my camera doe snot have ONVIF? #13581

joelegg Sep 6, 2024

Describe the problem you are having

Version

What browser(s) are you using?

Frigate config file

Relevant Frigate log output

Relevant go2rtc log output

FFprobe output from your camera

Frigate stats

Operating system

Install method

Object Detector

Network connection

Camera make and model

Screenshots of the Frigate UI's System metrics pages

Any other information that may be helpful

Replies: 2 comments

hawkeye217 Sep 6, 2024 Collaborator

joelegg Sep 6, 2024 Author

joelegg
Sep 6, 2024

hawkeye217
Sep 6, 2024
Collaborator

joelegg
Sep 6, 2024
Author