diff --git a/website/docs/faqs/Troubleshooting/access_token_error.md b/website/docs/faqs/Troubleshooting/access_token_error.md deleted file mode 100644 index db59d3ba17a..00000000000 --- a/website/docs/faqs/Troubleshooting/access_token_error.md +++ /dev/null @@ -1,21 +0,0 @@ ---- -title: I'm receiving an `access_token` error when trying to run queries in the IDE. -description: "Reauthenticate warehouse when seeing `access_token` error" -sidebar_label: 'Receiving `access_token` error in the IDE' -id: access_token_error - ---- - -If you're seeing a database error labeled `access_token` when you try to run queries in the IDE, this means your [OAuth](/docs/cloud/manage-access/set-up-snowflake-oauth) connection between Snowflake and dbt Cloud has expired. - -To fix this, you'll need to re-connect the two tools. - -Your Snowflake administrator can [configure](/docs/cloud/manage-access/set-up-snowflake-oauth#create-a-security-integration) the refresh tokens' validity, which has a maximum 90-day validity period. - -To resolve the issue, complete the following steps: - -1. Go to your **Profile settings** page (accessible from the gear icon at the upper right corner of dbt Cloud). -2. Click on the correct warehouse connection under **Credentials**. -3. Click the green **Reconnect Snowflake Account** button in the **Development Credentials** section. This drives you through reauthentication through the SSO flow. - -If you've tried the step above and are still experiencing this behavior, reach out to the Support team at support@getdbt.com for further assistance. diff --git a/website/docs/faqs/Troubleshooting/auth-expired-error.md b/website/docs/faqs/Troubleshooting/auth-expired-error.md new file mode 100644 index 00000000000..510ee8e9bf9 --- /dev/null +++ b/website/docs/faqs/Troubleshooting/auth-expired-error.md @@ -0,0 +1,19 @@ +--- +title: Receiving an `authentication has expired` error when trying to run queries in the IDE. +description: "Reauthenticate warehouse when seeing `authentication has expired` error" +sidebar_label: 'Receiving `authentication has expired` error in the IDE' +--- + +If you see a `authentication has expired` error when you try to run queries in the dbt CLoud IDE, this means your [OAuth](/docs/cloud/manage-access/set-up-snowflake-oauth) connection between Snowflake and dbt Cloud has expired. + +To fix this, you'll need to re-connect the two tools. + +Your Snowflake administrator can [configure](/docs/cloud/manage-access/set-up-snowflake-oauth#create-a-security-integration) the refresh tokens' validity, which has a maximum 90-day validity period. + +To resolve the issue, complete the following steps: + +1. Go to your **Profile settings** page, accessible from the navigation menu. +2. Navigate to **Credentials** and click on the project you're experiencing the issue with. +3. Under **Development credentials**, click the green **Reconnect Snowflake Account** button. This drives you through reauthentication through the SSO workflow. + +If you've tried these step and are still experiencing this behavior, reach out to the Support team at support@getdbt.com for further assistance. diff --git a/website/vercel.json b/website/vercel.json index f79fc959187..defdc449276 100644 --- a/website/vercel.json +++ b/website/vercel.json @@ -2,6 +2,11 @@ "cleanUrls": true, "trailingSlash": false, "redirects": [ + { + "source": "/faqs/Troubleshooting/access_token_error", + "destination": "/faqs/Troubleshooting/auth-expired-error", + "permanent": true + }, { "source": "/faqs/Models/unique-model-names", "destination": "/faqs/Project/unique-resource-names",